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tursu
Participant
April 6, 2026
Question

Hi, My student license for Adobe Substance 3D was approved 4 days ago, but it still hasn’t been applied to my Adobe account.

  • April 6, 2026
  • 2 replies
  • 38 views

Hi,
My student license for Adobe Substance 3D was approved 4 days ago, but it still hasn’t been applied to my Adobe account.

  • I received the approval email

  • I am logged into the correct account

  • The plan does not appear under "Plans"

  • I already contacted Adobe support, but the issue is still unresolved

Could someone check if my license is properly provisioned to my account?

Thanks in advance.

    This topic has been closed for replies.

    2 replies

    CM18
    Community Manager
    Community Manager
    April 7, 2026

    Locking post. Member has created a new post in Substance 3D community.

    davescm
    Community Expert
    Community Expert
    April 6, 2026

    Please post in the Substance 3D Painter forum. https://community.adobe.com/substance-3d-painter-56

    Unfortunately I cannot yet move your post for you in these new forums. Note also that many questions are answered by volunteers who cannot access your account, although staff members to respond.

    Dave