Participant

Question

I Can't Save any file in photoshop (photoshop popup window blank)

Forum|Forum|2 years ago
March 19, 2023
7 replies
9094 views

When i am going to press Command+S or File > Save As, Then i can't save that file.. Because it is showing a blank popup window. please help me.

Also i can't find the Default file save as location option on Preference > File Handling setting.

I NEED HELP

Using Mac Os

Photoshop Version 24.0.0

macOS

K

kavliaris_5930

Participant

Method 1: Reset Photoshop Preferences

1. Quit

Photoshop completely.

2. Navigate

to the folder containing your Photoshop preferences.

On Windows: C:\Users\[Your User Name]\AppData\Roaming\Adobe\Adobe Photoshop [Version]\Adobe Photoshop [Version] Settings.
On macOS: ~/Library/Preferences/Adobe Photoshop [Version] Settings/.

3. Delete

the preference file(s) (e.g., Adobe Photoshop 2024 Prefs.psp) or the entire "Settings" folder.

4. Restart

Photoshop; it will recreate the preference files, which often resolves the issue.

R

Roozedidar

Participant

I've experienced job loss twice because of this issue. You might wonder why it happened twice; the problem was that Photoshop was failing to save certain files. Just as I was about to lose hope, I stumbled upon a solution on Reddit. Unfortunately, I couldn't provide credit to the person who shared it due to not being able to copy the link. So, here's an enhanced version of the solution I found. I hope it helps you avoid similar troubles.
1. Quit Photoshop

2. For Mac go to
~/Library/Preferences/Adobe Photoshop 202x Settings/
And for PC go to
C:\Users\Your User Name\AppData\Roaming\Adobe\Adobe Photoshop 202X

3. Make a backup of Adobe Photoshop 202X Settings, The latest version you currently use.

4. Delete the contents in Adobe Photoshop 202X Settings.

5. Copy the contents of Adobe Photoshop 202Y Settings into Adobe Photoshop 202X.

6. Or you can delete the whole directory, copy the old one there, and then rename it to the last version, for example, Adobe Photoshop 2023 to Adobe Photoshop 2024.

7. Open Photoshop, Cross your fingers and toes, and hope this solution does the magic! If not, well, maybe we can all collectively blame Photoshop's mischievous gremlins. ☺️

R

robert_braga6002

Participant

it did work. thanks a lot

A

Ann Marie32364781metv

Participating Frequently

I get the same thing (blank popup window). PS 2024 will not Save, Save As, or Save a Copy in Mac Monterey OS 12.6.9 (and my computer can’t update higher than that). After editing a file, I now have to export it; however, the options of file types are limited to PNG, JPEG, and GIF. This doesn't help me when I need a TIFF or PS file saved. It's only a partial workaround but it may help for some files.

A

Annie3amt

Participating Frequently

A few days after I posted this, Photoshop miraculously worked as normal. Maybe something updated? But I didn't see and evidence of that. It still says it's the 25.0.0 release. I'm still on Mac Monterey.

L

Luca Abbatantuono

Participant

Same problem here https://community.adobe.com/t5/photoshop-ecosystem-discussions/impossibile-salvare-un-file-di-photoshop/td-p/14101688#M2216

L

Luca Abbatantuono

Participant

Impossibile salvare un file di Photoshop, la finestra di salvataggio è complatmente nera e non si può fare nulla.

Release 25.0.0 su macOS Ventura 13.2

kglad

Community Expert

check https://community.adobe.com/t5/photoshop-ecosystem-discussions/i-can-t-save-any-file-in-photoshop-photoshop-popup-window-blank/td-p/13662019

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