I canceled my free trial but was charged anyway

Question

I signed up for a free trial of a pdf editor and canceled it less than 30 minutes later. Then next month rolls around and charges go out of my account and it says my account is still active despite being canceled.

Ive struggled to get in contact with anyone to process a refund

courageous_developerb3b5 · Answer

If you canceled the free trial less than 30 minutes after signing up, firstly check your Adobe account to make sure the cancellation went through and there isn’t another active plan. You should also have received a cancellation confirmation email. You can also check your billing history to see which plan the charge came from.

Since you were charged after canceling, contact Adobe Support and ask them to review the cancellation date and refund the charge. Keep your confirmation email or screenshots as proof.

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