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Participant
September 12, 2026
Answered

I'm trying to open a .png file and I get the message: could not complete your request because the file-format module cannot parse the file. What does this mean and how do I fix it?

  • September 12, 2026
  • 3 replies
  • 22 views

I'm trying to open a .png file in Photoshop Elements 15 and I get the message: could not complete your request because the file-format module cannot parse the file. What does this mean and how do I fix it?

    Correct answer jane-e

    @stunning_inspiration6732 

    This is the Photoshop forum. Repost to the Photoshop Elements forum:

    https://community.adobe.com/photoshop-elements-714

    Jane

    3 replies

    Peru Bob
    Community Expert
    Community Expert
    September 12, 2026

    Note: You will need to slightly change the wording of the title of the thread or you will receive a duplicate question error.

     

    jane-e
    Community Expert
    jane-eCommunity ExpertCorrect answer
    Community Expert
    September 12, 2026

    @stunning_inspiration6732 

    This is the Photoshop forum. Repost to the Photoshop Elements forum:

    https://community.adobe.com/photoshop-elements-714

    Jane

    Participant
    September 12, 2026

    Oh, my mistake….sorry!