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M
miguela71947413
Inspiring
December 15, 2017
Answered

I've tried everything to have the brush circle cursor...

  • December 15, 2017
  • 5 replies
  • 1859 views

Hi,

Any of the brush tools shows just a cross, not the circle with the selected size. I can see the circle just when I turn on/off the caps-lock but when I move the mouse, the circle becomes the bloody cross again.

  • It was just after the update to the latest version ( I updated all the adobe suite yesterday).
  • No plugins
  • Extension Adobe color themes
  • I have remove and reset the preferences twice
  • The cursor preferences are as I want
  • On illustrator I can see the circle cursor (eg. the eraser)
  • I'm on macbook pro osx 10.13.1

I really need the circle for my job, so I really appreciate your solutions.

Thanks in advance

This topic has been closed for replies.
Correct answer miguela71947413

It's fixed!

I uninstalled and reinstalled the whole suite and now it works! I guess it was a bug during the process, I updated all at the same time and my computer went to sleep in the middle of the process twice. Now I installed one by one and it works. Happy to see agan the marvellous circle for my brushes :-)

Many thanks for your help,

Best regards

5 replies

C
cyberwasp
Inspiring
December 26, 2017

I suggest in the future that you disable auto sleep. I just use a keyboard command to put mine to sleep

I
intelligent_neighborsFA21
Inspiring
December 19, 2017

Hi,

This potential solution will not be easy, but it is proven that is working.

Due to the age of your computer. It seems to be that he not supporting the brand new OS.

Potential solution: Go back to a working OSx.

Yes, I know, it's terrible.

Good luck

Trevor.Dennis
Community Expert
Trevor.DennisCommunity Expert
Community Expert
December 19, 2017
thepatje  wrote
Hi,
This potential solution will not be easy, but it is proven that is working.
Due to the age of your computer. It seems to be that he not supporting the brand new OS.
Potential solution: Go back to a working OSx.
Yes, I know, it's terrible.
Good luck

That's a very valid point, and reading through the thread again, it does appear that the issue started with the update to CC2018.  If that's the case, then it would be worth raising it on the Feedback site so Jeff Tranberry could get eyes on.  I think it is Jeff that has put up Photoshop / OSX compatibility information previously.

Photoshop Family Customer Community

Miguela could prove it one way or another by installing a Previous version

M
miguela71947413AuthorCorrect answer
Inspiring
December 19, 2017

It's fixed!

I uninstalled and reinstalled the whole suite and now it works! I guess it was a bug during the process, I updated all at the same time and my computer went to sleep in the middle of the process twice. Now I installed one by one and it works. Happy to see agan the marvellous circle for my brushes :-)

Many thanks for your help,

Best regards

davidc1815
davidc1815
Legend
December 15, 2017

What cursor preferences have you set? I appreciate they are as you want, but it would be helpful to know what they are.

M
miguela71947413Author
Inspiring
December 16, 2017

Thanks fro your replies,

I uninstalled and reinstalled PS deleting preferences but nothing changes.... Cursor settings are on Normal Brush tip but I tried all combinations....

This is getting weird because I also reinstalled the old version that I was using and I get the same problem! kind of desperated...

Thanks again for your help trying to solve this out.

C
cyberwasp
Inspiring
December 16, 2017

Have you recently updated your video drivers. Sometimes they throw in shortcuts to get to settings and such. I had a problem with Nvidia drivers doing that and had to remove a file to fix it.

I
intelligent_neighborsFA21
Inspiring
December 15, 2017

Hi,

What I want to suggest is that you uninstall Photoshop and reinstall it again. And when you uninstall it, activate the option remove preferences.

Normally it will be solved.

Good luck.

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
December 15, 2017

Make sure Caps lock on your keyboard is not on.

M
miguela71947413Author
Inspiring
December 15, 2017

Hi,

As I said at the beginning, I use the caps lock now to at least have an idea of the size, because when I move the mouse the circle disappears and the cross comes. But when turning on/off the caps lock, the circle appears if I don't move the mouse.

Any other ideas, please?

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
December 15, 2017

Try turning off GPU acceleration. Preferences>performance.

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