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bgshap
Participating Frequently
May 4, 2026
Question

Is mail@e.adobe.com real?

  • May 4, 2026
  • 3 replies
  • 162 views

I receive monthly emails with new features and links. the links don’t work and an Adobe chat says that it’s phishing.

Are there genuine monthly emails?

      3 replies

      Jeff Arola
      Community Expert
      Jeff ArolaCommunity Expert
      Community Expert
      June 1, 2026

      No it is not legit!

       

      see this thread:

      https://community.adobe.com/questions-716/delivered-to-my-inbox-1625945

       

      Sameer K
      Community Manager
      Sameer KCommunity Manager
      Community Manager
      June 2, 2026

      For Jeff - According to the internal documentation, these campaign emails are legitimate. There are several predefined use cases for these emails, mostly pertaining to Teams and Enterprise users. 

       

      For everyone else - Please do not click any links in the emails if you’re not sure. Feel free to forward any emails posing as Adobe here: phishing@adobe.com

       

      Thanks!
      Sameer K

        Jeff Arola
        Community Expert
        Jeff ArolaCommunity Expert
        Community Expert
        June 2, 2026

        ​@Sameer K 

        We as users have always been told that legit emails from Adobe always end in @adobe.com as described here in this thread Staying safe in the Adobe Community where it says “Genuine Adobe emails always end in @adobe.com”

        https://community.adobe.com/questions-98/staying-safe-in-the-adobe-community-1546703

         

        So how are we as users now able to trust any emails from Adobe are real if that is no longer the case?

         
          B
          bgshapAuthor
          Participating Frequently
          May 8, 2026

          ​@Sameer K 

          the links don’t work even when I transfer t hem to another browser

          Sameer K
          Community Manager
          Sameer KCommunity Manager
          Community Manager
          May 8, 2026

          Hey, @bgshap. Welcome to the Photoshop Community. Yes, these are legitimate communications from Adobe.



          Thanks!
          Sameer K
          (Type '@' and type my name to mention me when you reply)

            Poochmom
            Poochmom
            Participant
            June 1, 2026

            ​@Sameer K I question this as well - Adobe chat just told me it was a phishing email also. Links to redeem a member perk didn’t work and I worried my log-in was hacked. If they are legit Adobe communications why don’t they work?

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