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Participant
October 27, 2025
Question

Issue with opening photoshop

  • October 27, 2025
  • 3 replies
  • 393 views

Hello guys, I'm not able to open Photoshop for the past one week, everything is up to date still i can't even get to home page... some of my frnds also facing same issues
any one have a solution pls suggest thank you

3 replies

Derek Cross
Community Expert
Community Expert
October 28, 2025

Did you try trashing the Preferences?

Derek Cross
Community Expert
Community Expert
October 27, 2025

Which version of Photoshop and OS?

How much RAM and spare hard-disc capacity do you have?
Have you tried resetting the Photoshop preferences, which you can do under the General tab in Settings then closing and reopening the application.

Participant
October 28, 2025

Hi @Derek Cross, Thanks for your quick response,
I have installed the latest Photoshop version(26.11) in Windows 11
RAM 24 GB (16+8) and i have morethan 70 GB spare disc space

As for the preferences i cant even get into home page
I'll attach screenshots for your reference

Derek Cross
Community Expert
Community Expert
October 28, 2025

You can reset the Photoshop prefereences manually:

To reset the Photoshop preferences back to the factory defaults:

Launch Photoshop and quickly hold down the following keys:
Windows: Shift+Ctrl+Alt
Mac OS: Shift+Control+Option+Command

When prompted to delete the Preferences, click Yes
(If you don't see the question repeat the exercise.)

if that doesn't resolve the issue try unistalling Photoshop and reinstalling it.

If that doesn't resolve the issue, come back and we can discuss the Cleaner tool.

Sameer K
Community Manager
Community Manager
October 27, 2025

Hey, @sabareshwaran_3702. Welcome to the Photoshop Community. I've moved your post to the Discussions. I'll need more info to help you figure this out.

 

Did Photoshop close normally the last time it worked?

If you're on Windows, check if the issue matches what is being investigated here: https://adobe.ly/47ABb6H


Let me know how it goes. Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

Participant
October 28, 2025

Hi @Sameer K, Thanks for the quick response

Photoshop closed normally when I closed it last time. I then tried uninstalling and clearing all the data, and reinstalled it.
It opened once, and i closed it again tried to open but it's not opening.

After this, I tried updating the MSI system and again cleared the data, this time installed Photoshop beta, but still the same thing happened.

RAM - 16 + 8 and morethan 70 GB of hardisk storage is available right now
I'll attch the screenshots below for your reference.