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ccalberti
Participating Frequently
January 9, 2024
Question

Latest Photoshop 2024 Hangs Opening Raw Files (Windows 11 Pro)

  • January 9, 2024
  • 2 replies
  • 1626 views

The latest version of Photoshop hangs when I try to open a raw file (.dng and .arw).  Apparently the new Photoshop can't open the Camera Raw plugin, as I can open a .jpg file directly into Photoshop. This problem occurs both when I try to open a raw file directly in Photoshop and when I try to open the same file through Bridge. 

 

I am using a Dell XPS 15 with a fully compatible GPU and plenty of memory and hard drive capacity.  I have used this computer successfully for years with earlier versions of the program. 

 

The steps outlined here do not solve the problem:  https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html

2 replies

Participant
January 30, 2025

I don't know if you have the same issue but if you press ESC when or Enter when it hangs and then it doesnt hang anymore, it means the dialog is on a (non existent) second screen. You have to plug a second screen to your computer while opening the file then unplug it and the dialog box will be on the correct screen. 

AxelMatt
Community Expert
Community Expert
January 9, 2024

In a first step try to resetting your ACR preferences by doing the following steps:

  • Hold down the Command key and select Photoshop > Preferences > Camera Raw (MacOS) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
  • Click Yes in the dialog that asks "Delete the Camera Raw Preferences?

 

If this doesn't check if your system is up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

 

Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
Ged_Traynor
Community Expert
Community Expert
January 9, 2024
AxelMatt
Community Expert
Community Expert
January 10, 2024

@Ged_Traynor Tanks for the info. I don't see that.

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo