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julia_kg
Participant
May 3, 2021
Question

Loading problem while opening photoshop

  • May 3, 2021
  • 1 reply
  • 869 views

Hi, I have a loading problem with photoshop when I'm opening it up. I've installed it and uninstalled it and reset preferences but the problem seem to be reapeted no matter what I do...please help it has been working the whole day but now it doesn't...

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    1 reply

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    stephenmann-nbts
    Participating Frequently
    May 3, 2021

    Hi!  I'm having similar problems.  Photoshop crashes on launch.  I've created a new ueser, same problem.    So, i reinstalled the OS (MacOS Catalina), and it worked!  But, then, the next day crashes at each launch. 

     

    Help!! 

     

      D
      default012v67taekra
      Participant
      May 3, 2021

      I am having the same problem. I just migrated everything to a new macbook pro with the M1 Chip. It has a new install of the OS. I unistialled photoshop and reinstalled it and it won't open, it just hangs. The creative cloud app is also not working. It opens but is then completely frozen and nothing works. To unistall photoshop I had to log in to my account online. Anyone found a solution to this... sounds like it may be one for adobe support?

       

        J
        julia_kgAuthor
        Participant
        May 3, 2021

        Same here, when I'm opening the program everything freezes...and if it works and pressing somewhere it goes back to loading.. 

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