Known Participant

Question

M: Marquee and Hand tool snapping to corners.

Forum|Forum|5 years ago
March 29, 2020
19 replies
7587 views

Hi Everyone.

Just to get this out of the way: I'm running Windows 10 (everything up to date), Photoshop CC 21.1.1, and an Ugee tablet (think poor-man's Cintiq).

When I launch photoshop to draw, things work fine for a while, but after about 20 mintes, when I use the hand tool (space, H, or by clicking on the tool) to move to another portion of the artwork, it starts snapping to the upper left. I could try dragging down, and it's even more up and left. If I keep trying to use the hand tool to move my view of the canvas, it ends up looking like this:

I've already tried turning on-and-off various swiping, scrolling, and overscrolling settings.

If I re-start the program, it works fine...for about 20 minutes, and then we're back to funky snapping.

I noticed other hand-tool errors were solved with the update, but like I said, this version of Photoshop is as up-to-date as possible. I've updated pretty much everything on my computer.

Is there something I'm missing? Anyone else struggling with this glitch?

[Moderator note: PS-49375]

3s3k3

Participant

5 years later, I am having the same issues with on my desktop windows 10 all up to date. It is very frustrating to be paying for PHOTOSHOP every month and I can’t use the most simple tools. They all SNAP UP to the left corner, like eraser erases all the way up instead of to the point I am focusing the pointer on… Restarting doesn’t change it… I just changed from an old roller ball mouse to a simple one with built in driver, and it works perfectly… so it is a driver problem with an older roller ball mouse… Solved for now… just have to find a roller ball mouse that works now… by the way I have version 26.11.2 Photoshop. Hope this helps someone.

NotaGoblin

Participant

So I'm on update 22.4.2 and I am still having this issue where panning, marque tool or any tool that requires the drag action forces it to the bottom left of my screen forcing me to trestart the program to fix it. I have three monitors, my left most (and not primary) screen is my Wacom Cintiq Montior. All drivers, software and OS is up to date.

chad.rolfs

Community Manager

Is anyone still seeing this with the latest update 22.3.1.

We haven't been able to reproduce this in recent builds/versions and haven't heard any reports recently.

Valdevia

Participating Frequently

I haven't had the same issue since a few updates ago. Can't remember which one it was exactly that fixed it for me. Thank you for looking into it!

chad.rolfs

Community Manager

If you are still running into this issue with the 21.2.1 update, can you please reply with your current experience listed below. Simply reply with #1, #2 or #3. Thank you!

#1 NOT seeing the issue with 21.2.1 and DON'T have PSUserConfig.txt in Prefs folder (UseSystemStylus 0)

#2 STILL seeing the issue with 21.2.1 and DON'T have PSUserConfig.txt in Prefs folder (UseSystemStylus 0)

#3 STILL seeing the issue with 21.2.1 and DO have PSUserConfig.txt in Prefs folder (UseSystemStylus 0)

C

cpgilles

Inspiring

Chad. My answer is #1. I have upgraded to 21.2.1 and have not seen the issue for a while. I do not have a PSUserConfig.txt file in my prefs (settings) folder

chad.rolfs

Community Manager

21.2.1 was released and has a fix for this. Please update and verify that the bad pan snapping and marquee selections work as expected now. Please confirm that 21.2.1 has resolved the problem for you, thanks!

L

liisig93929227

Participating Frequently

Sorry, it didn't fix it.

chad.rolfs

Community Manager

Thank you for the response!

Just to be clear, it is the panning that is still snapping back/to the wrong location?

Also can you tell me if you use PSUserConfig.txt (UseSystemStylus 0)?

S

Svanemmerik

Participant

I'm having this exact same error and it's so frustrating, it's made using Photoshop completely unsuable. Same thing- even a few seconds after restarting the entire program if I try and zoom in or use the hand tool- snaps to the far upper left. I can't believe such a huge company can't figure out how to fix this, why are we paying for this program if they let it be this buggy? This has been a problem for months now. Nothing fixes it. Updated everything, all my drivers. Reset all my preferences, my hotkeys. Wow.

L

liisig93929227

Participating Frequently

Hello, I think I have a "solution" for this problem. I've started to notice this happens when I change between the mouse and my wacom pen to zoom in or out. When I use my mouse to navigate and the glitch starts happening, I just switch to using the pen for panning instead. It stops snapping towards the upper left corner, works like normal again and I don't have to reset the program.

M

Marshallup

Participant

I can add to the specifics of this glitch. The image seems to ignore the drag action, instead, upon release the image moves the scroll towards the direction of the click placement in the working area. for example: (image centered) a click in the top left corner of the working area the scroll beings to travel that direction up and to the left, and will continue to do so until the image finds itself in the opposite corner, bottom right.
This is why it seems to move the opposite direction when clicking and draging the image.

C

cpgilles

Inspiring

Updated to version 21.2 yesterday and I am disappointed to see that this problem has not been fixed. There were some nice improvements but this problem is so frustrating I cannot use PS CC 2020. I have switched back to 2019. In addition to the window snapping when dragging - tools that you can click and drag are also affected. Several others have also mentioned this problem. When I was using the clone stamp tool I would click it would act like I clicked on one point held the shift and clicked on another point. So I would get a clone stamp line across the screen. I have to exit PS and come back in to get it to work. At one point yesterday I was using the clone stamp tool and it started continuously dragging all over my screen when I was not touching anything. It was happening so rapidly it completely consumed all my computer resources. Opening the performance app PS was consuming 97% of my computer resources. The only thing I could do was terminate the PS app. I have other posts on this subject and you can see I am using all the latest updates. Windows 10, PS, Wacom tablet, graphics drives etc. I have three monitors. When this occurs I was using my mouse not the tablet.

M

MrSazo

Inspiring

Hello was wondering if you guys are still working on fixing this issues? Its getting a bit ridiculous with how many restarts of PS i have to go through on every projects. Please fix this glitch. Thank you for your time.

L

liisig93929227

Participating Frequently

I use the latest version of Photoshop on a Wacom Cintiq (with updated driver software) as an extended screen and the same problem keeps happening. I need to close and open Photoshop after some time of using and it's a bit annoying.

L

liisig93929227

Participating Frequently

- moved my comment below

Valdevia

Participating Frequently

Getting the same error! Both the hand and the marquee bug that other people have described. It happens both with a wacom intuos tablet and mouse. Using windows 10 64 bit, Photoshop version 21.1.3. Seems to happen after some time of using photoshop and turning it off and on fixes it temporarily. Turning off windows ink didn't help, nor going to preferences and turning off overscroll, flick panning etc. Turning off snap doesn't help either.

I just updated from the 2019 version so I don't know if this was introduced in recent versions.

I have 2 monitors, the main one being on the right. The panning happens to the top left like OP's picture, but the marquee tool snaps towards the right.

Another bug that has been happening to me seems to be related: Only when using my tablet, dragging layers in the Layers tab sometimes locks the input, as if I was clicking continually, and only moving the mouse seems to unlock that and drop the layer. The moment this bug happens, it triggers the panning and marquee bugs too.

Hopefully this information helps you reproduce it, but let me know if you need anymore specifics!

EDIT: Forgot to mention, the tablet drivers are fully up to date!

EDIT 2: A few more details about this bug! The default monitor for photoshop (the one photoshop opens in by default) changed from left to right (I don't know how it changed, might have done something while messing with it). Since then, while the bug still happens the directions have inverted! The pan snaps to the top right and the marquee snaps towards the bottom left! So it might have something to do with that.

Also, I don't know if this might help, but it happened a few times while livestreaming so the footage is saved. You can see an instance here: https://www.twitch.tv/videos/640269678?t=03h18m21s

And I managed to capture a couple more elusive parts of this bug. I attached two videos, in the first I get a locked document, same as others describe above. You can still save so it doesn't lose any work but it's annoying. And in the second I managed to replicate something that happens with the lasso tool (a similar thing happened with the brush tool before). When you're in this "glitched state", if you move around a bit and then click with any of these tools, it will quickly make a sribble all over the screen. I hope some of this helps!

2020-06-05_05-46-55.zip

2020-06-05_05-47-44.zip