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jan rufelt
Participating Frequently
May 20, 2020
Answered

M: Photoshop 21.1.3 freezes when using Adjustments on macOS (Rulers enabled)

  • May 20, 2020
  • 42 replies
  • 25743 views

Hi!

I thought that the problem when using intensity/contrast in adjustments (it is extremly slow to the point I think the computer freezes) was solved by restoring preferences and restoring warning messages, but as it turns out the problem is still there! Turning of the graphic card processor helps maybe a little (one or two times) but then there are other issues such as I can't use the filter "lightning effects". The problem is there wether I work on a big or small file. The only thing I can upgrade on the computer is to the OS Catalina.

Computer :  OS Mojave 10.14.6, iMac (Retina 5K, 27, 2019), processor Intel Core i9, 32 GB DDR4 Ram, 

Radeon Pro 580X 8GB.

Please need help!

/Jan

 

 

{Moderator note: PS-48654

Thread title edited}

    This topic has been closed for replies.
    Correct answer RWSwink
    ADOBE released an upgrade today that fixed this problem. I tested it and it works fine.

    42 replies

    Show previous replies
    M
    michaelm39444551
    Participant
    May 20, 2020

    Adobe Illustrator crashes while adjusting a blend with 4-5 variations of colour contained in a rectangle.

    Repeatable crash every time... I ended up producing the blend with Affinity Designer.

    Crash reports were sent to Apple and Adobe... 3 times.

     

    Photoshop hangs when I attempt to adjust the brightness and or contrast on a 6mb JPG.

    The application becomes unresponsive and requires a force quit when this happens.

     

    I've restarted My iMac several times and found 19 folders in my trash "Recovered Files" all Adobe created folders.

     

    I purchased one month subscription today... fresh install of Creative Cloud... on a fresh install of Mac OS Catalina 10.15.4.

    After using Affinity software for 6 months I've been forced back to Adobe to update old files generated in Creative Cloud.

    I have yet to produce or complete a single billable project due to constant crashes and application hangs.

     

    Adobe... I'm out when the month sub is finished... back to working software... Affinity

     

     

    {Thread title edited by moderator}

    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    May 20, 2020

    Hi there,

     

    We are sorry about the experience Photoshop while adjusting the brightness and contrast. Would you mind sharing the version of Photoshop you are using?

     

    Please add Photoshop to the Accessibility list for macOS (if not done already) by going to the System Preferences for your Mac, then Security and Privacy and then selecting the Privacy tab. You can try disabling the Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit and relaunch to test if it helps. 

     

    You can also try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

    Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

     

    Regards,

    Nikunj

    G
    GWSHARK101
    Inspiring
    May 21, 2020

    This also happens with trying to use color balance panel in PS.   Can anyone report if this worked for them?  I rolled back to previous Photoshop and the issue is gone, but lost my workspaces and some brush presets in the process.    Don't want to update until there is a known fix or Adobe fixes this problem with an update.

     

    F
    fabioc92917292
    Participant
    May 20, 2020

    Hi Everyone
    My photoshop (21.1.3) on MacOS (10.15.4) lag and then freezes every time i use hue/saturation and brightness/contrast, some other image regolations options lag but doesnt freeze the program.

    It let me tune just few parameters (while heavily lagging) and then the regolation window freeze letting me to move it but can't close it. all i can do is right click on PS icon and forcing to close.
    I tried uninstalling and then reinstalling it again from the CC and restart the mac but the problem persist.
    I changed nothing in the system or in the PS preferences and that started happening yesterday.
    This happens with big or small files alike.
    any solution? 
    Thanks

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      May 20, 2020

      Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

      https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

       

      Edit: In the meantime it has been confirmed that this is a bug and the work-arounds seem to be hiding the Rulers or moving the dialog window off the image window. 

        F
        fabioc92917292
        Participant
        May 20, 2020

        wow thanks! it seems it worked for now. never thought to fix preferences as i've not touched them for a while

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