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jan rufelt
Participating Frequently
May 20, 2020 8:20 AM UTC
Answered

M: Photoshop 21.1.3 freezes when using Adjustments on macOS (Rulers enabled)

Hi!

I thought that the problem when using intensity/contrast in adjustments (it is extremly slow to the point I think the computer freezes) was solved by restoring preferences and restoring warning messages, but as it turns out the problem is still there! Turning of the graphic card processor helps maybe a little (one or two times) but then there are other issues such as I can't use the filter "lightning effects". The problem is there wether I work on a big or small file. The only thing I can upgrade on the computer is to the OS Catalina.

Computer :  OS Mojave 10.14.6, iMac (Retina 5K, 27, 2019), processor Intel Core i9, 32 GB DDR4 Ram, 

Radeon Pro 580X 8GB.

Please need help!

/Jan

 

 

{Moderator note: PS-48654

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    RWSwink
    RWSwinkCorrect answer
    Participant
    Jun 17, 2020 2:10 AM UTC
    ADOBE released an upgrade today that fixed this problem. I tested it and it works fine.
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    giuliaorecchia
    giuliaorecchia
    Participating Frequently
    Jun 4, 2020 4:13 PM UTC

    It is freezing her too, with Catalina 10 15 5

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    GRA4100438
    Participant
    Jun 3, 2020 6:09 PM UTC

    Exact same problem here. 😞 When can we have a real fix?

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    RWSwink
    RWSwink
    Participant
    Jun 3, 2020 4:44 PM UTC

    Tried the indicated work around and it did not work.  I even uninstalled and reinstalled photoshop and the problem continued. I notice the picker dropper appears when I try to do an adjustment, I do not remember that happening before but perhaps I did not notice because the adjustment worked as designed.  With the work around, if I cancel the adjustment I can continue using photoshop without having to force quit.

     

    I may have to take the image into another photo editing software to get the adjustment I want.

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    rheal2128156
    Participant
    Jun 3, 2020 2:14 PM UTC

    Any update on when this will be fixed?  I am also finding that Liquify is sluggish and crashes Photoshop as well. I am assuming it is the same problem with rulers.   PLEASE FIX THIS! It is very frustrating when trying to teach others how to use Photoshop. 

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    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    Jun 2, 2020 10:55 PM UTC

    If you need those rulers, an Adjustment Layer will avoid the problem. The sliders do not freeze up as with Image > Adjust and is "non-destructive" which means the settings are not baked in when you save your file.

    You can always come back and readjust or even delete the layer.

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      matthewjayfleming
      Participant
      Jun 2, 2020 5:09 PM UTC

      I can confirm that this solution worked for me, toggling off rulers and moving the adjustment window off the workspace. Previously I had tried uninstalling and reinstalling Photoshop and deleting preferences without any success. Thank you for your help Pete!

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      CorinneSägesser
      Participant
      Jun 2, 2020 3:21 PM UTC

      Dear PS Team, please solve this problem fast. It looks like moving the adjustment window form the PS Window away is working, or typing in the correction. But both is not very convenient, when I have to work on 50 Portraits in a short time and deliver them to the client as soon as possible. Thanks a lot. 

       

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      jasonford65
      Participant
      May 22, 2020 2:32 PM UTC

      Hi, when I'm using hue/ saturation in Photoshop it freezes. I have to quit the programme in order to get back to the file I was working on. Has anyone else experienced this and if so are can it be rectified?

       

      Thanks

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        PECourtejoie
        Community Expert
        PECourtejoieCommunity Expert
        Community Expert
        May 22, 2020 2:37 PM UTC

        Hello, please check the exact version of Ps you are using in help>system info, it should be something like 21.1.3 for Ps CC 2020, for instance. please tell us if you are on a PC/a Mac, the OS version, the type of document, etc.

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        PECourtejoie
        Community Expert
        PECourtejoieCommunity Expert
        Community Expert
        May 22, 2020 2:46 PM UTC

        If you are on 21.1.3, try this: 

         

        The team has been able to reproduce the freeze and the engineering team is currently investigating a fix.
         
        Current workarounds that they’re aware of:
        • Disable Rulers (CMD+R on Mac, Ctrl+R on Win), or by going to the View menu.
        • Or move the Adjustment dialog outside of Photoshop’s workspace/interface before touching any sliders.
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        nikunj.m
        nikunj.m
        Legend
        May 21, 2020 7:23 PM UTC

        Hi there,

         

        We are sorry about the experience with Photoshop. You can try disabling Rulers by going to the View menu and check if the issue persists.

         

         

         

        Regards,

        Nikunj

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          ceme90874697
          ceme90874697
          Participant
          May 21, 2020 11:22 AM UTC

          21st version have all problems since the launch

           

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          Bojan Živković11378569
          Community Expert
          Bojan Živković11378569Community Expert
          Community Expert
          May 21, 2020 11:41 AM UTC

          Have you tried to reset preferences https://helpx.adobe.com/photoshop/using/preferences.html

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          sostheneh84466108
          Known Participant
          May 21, 2020 4:01 PM UTC

          Yes I did and it worked for a few times, then the app was hanging again.. I have a ton of work to do and have to wait until this thing is fixed, again.

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