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Participant
July 7, 2026
Question

My photoshop will not open. Plus it will not let me take out photo from lightroom classic and move to Photoshop. The computer and graphics are all up to date. This has worked for years and now nothing.

  • July 7, 2026
  • 4 replies
  • 55 views

My photoshop will not open.  Plus it will not let me take out photo from lightroom classic and move to Photoshop.  The computer and graphics are all up to date.  This has  worked for years and now nothing.

    4 replies

    Srishti Bali
    Community Manager
    Community Manager
    August 10, 2026

    Hi ​@charlesg22473458 

     

    Apologies for the delayed response. I’m hopeful that the issue has been resolved by now. If you're still experiencing the issue, please update Lightroom Classic to version 15.5 and Photoshop to version 27.9, and check whether the issue persists.

    If the issue continues after updating, please share the following details so we can investigate further:

    • Is the issue specific to certain files, or does it occur with all files?
    • Please share a few sample files that reproduce the issue.
    • Where are these files stored (local drive, external drive, network drive, or cloud storage)?
    • Have you tried using a different Lightroom Classic catalog? If so, does the issue occur there as well?
    • If possible, please share a short screen recording showing the issue and the steps that lead to it.

     

    Additionally, please try resetting the preferences for both Photoshop check if that helps resolve the issue.

    Before resetting the preferences, please make sure to back up your preferences and any custom settings so they can be restored if needed.

    The steps to reset the preferences are shared below:

    Photoshop: [https://helpx.adobe.com/in/photoshop/desktop/get-started/settings-and-preferences/reset-preferences.html#:~:text=Manually%20reset%20preferences]

     

    Please let us know how it goes.

    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
    John T Smith
    Community Expert
    Community Expert
    July 7, 2026

    Why did you post in the Premiere video editing forum?

     

    Photoshop https://community.adobe.com/p/photoshop

     

    Participant
    July 7, 2026

    I didn’t know I did, sorry.  Did you forward it to the correct area.  Thank you if you did.

    John T Smith
    Community Expert
    Community Expert
    July 7, 2026

    I sent a message to the forum moderator to move the message… users can’t move things