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haralds64176918
Known Participant
December 11, 2022
Question

Neural Filter Crash still NOT fixed!

  • December 11, 2022
  • 45 replies
  • 7654 views

Photoshop still crashes constantly when

- immediately when neural filters is selected
- when quitting Photoshop (this problem already occurred with InDesign some time ago and was fixed after the last update) Now the problem also exists in Photoshop since the last update to the latest version. What the heck are you guys always doing at Adobe!!!

 

Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

DOES NOT HELP!


Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

DOES NOT HELP!


Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?

DOES NOT HELP!

 

I am working on a new Mac Studio Max with the latest OS version.

 

And because this problem occurs platform-independently - on Mac and Windows alike - and has existed for years now, it can't be the operating systems.

I'm curious when Adobe will finally fix this bug so I can finally use Photoshop the way I pay Adobe money for it month after month!

 

45 replies

haralds64176918
Known Participant
December 12, 2022

Even if the mac is started in safe mode, Photoshop crashes immediately when neural filters is clicked.

haralds64176918
Known Participant
December 12, 2022

Thank you.

I have already logged in with another account. The problem still exists.

NVRAM, PRAM, SMC:
M1 Macs
On M1 Macs, the NVRAM is tested during the startup process, and if the system detects a need to reset, it will. There isn’t a key combination that you hold down while starting up the Mac. If you would like the system to inspect the NVRAM on an M1 Mac, shut it down completely, wait a few seconds, and then power up the Mac.

The computer had already been disconnected from power as well. So that doesn't do anything either. And, sorry, but Adobe's troubleshooting doesn't help at all here, unfortunately.

Onyx I know, and my system is absolutely fine. No problems with it.

TheDigitalDog
Inspiring
December 11, 2022

Try logging into another account (you may need to make one), still crashing? 

Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 

You might want to try running a free utility like Onyx: still crashing? 

https://www.titanium-software.fr/en/onyx.html

Also view:

https://www.macworld.com/article/352902/onyx-review-macos.html

https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html

From Adobe:

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
haralds64176918
Known Participant
December 11, 2022

Photoshop still crashes constantly when

- immediately when neural filters is selected
- when quitting Photoshop (this problem already occurred with InDesign some time ago and was fixed after the last update) Now the problem also exists in Photoshop since the last update to the latest version. What the heck are you guys always doing at Adobe!!!

 

Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

DOES NOT HELP!


Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

DOES NOT HELP!


Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?

DOES NOT HELP!

 

WHEN WILL I BE ABLE TO USE PHOTOSHOP THE WAY I PAY FOR IT?

 

I am working on a new Mac Studio Max with the latest OS version.

haralds64176918
Known Participant
December 11, 2022

We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue. ... bla bla bla..

 

NO, IT IS NOT FIXED

 

the problem occurs equally on mac and windows. Photoshop 2023 (24.0.1) crashes regularly here on a mac studio 2022 when neural filters is selected.

 

When will I finally get the performance Adobe regularly gets money from me for?

Participant
December 31, 2022

When selecting a Neural Filter, such as Colorise, the program freezes, and nothing happens