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haralds64176918
haralds64176918
Known Participant
December 11, 2022
Question

Neural Filter Crash still NOT fixed!

  • December 11, 2022
  • 45 replies
  • 7653 views

Photoshop still crashes constantly when

- immediately when neural filters is selected
- when quitting Photoshop (this problem already occurred with InDesign some time ago and was fixed after the last update) Now the problem also exists in Photoshop since the last update to the latest version. What the heck are you guys always doing at Adobe!!!

 

Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

DOES NOT HELP!


Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

DOES NOT HELP!


Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?

DOES NOT HELP!

 

I am working on a new Mac Studio Max with the latest OS version.

 

And because this problem occurs platform-independently - on Mac and Windows alike - and has existed for years now, it can't be the operating systems.

I'm curious when Adobe will finally fix this bug so I can finally use Photoshop the way I pay Adobe money for it month after month!

 

    45 replies

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    haralds64176918
    haralds64176918Author
    Known Participant
    December 13, 2022

    And the next crap is that Photoshop 24.0.1 is missing libraries.

    In Photoshop 23.5.3 they are present.

    This was a problem on M1 Macs in early 2022 and should have been fixed long ago.

    haralds64176918
    haralds64176918Author
    Known Participant
    December 13, 2022

    I have now deleted the entire Creative Suite using the Adobe Creative Cloud Cleaner Tool.app. Everything else left over, settings files, preferences, etc. that were left over from Adobe's programs, I deleted by hand.

    Recycle Bin deleted. Restarted computer.

    Then I reinstalled the Creative Suite.

    Photoshop 24.0.1 continues to crash immediately when neural filters is clicked.

    Photoshop 23.5.3 does not crash when neural filters is clicked.

    The computer's operating system has now been tested several times with various tools. There are no problems here.

      TheDigitalDog
      TheDigitalDog
      Inspiring
      December 13, 2022
      quote

      So the problem is unlikely to be in the hardware Mac Studio.

      By @haralds64176918

       

      Unlikely however there is this data point:

      Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      haralds64176918
      haralds64176918Author
      Known Participant
      December 13, 2022

      I have now installed Photoshop 2022 version 23.5.3. And now the Neural Filters work.

      In version 24.0.1 they do not work.

      So the problem is unlikely to be in the hardware Mac Studio.

        haralds64176918
        haralds64176918Author
        Known Participant
        December 13, 2022

        In certainly eight out of 10 cases, I sent the automated crash report.

        haralds64176918
        haralds64176918Author
        Known Participant
        December 13, 2022

        "Have you completely uninstalled all copies of Photoshop and run the Creative Cloud Cleaner tool and done a fresh reinstall?

        "Onyx I know" - but does that mean you have run it?"

         

        Yes and yes. Clean Install, no Copies. Onyx with no problems.

         

        J
        J453
        Legend
        December 12, 2022

        I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

          Kevin Stohlmeyer
          Community Expert
          Kevin StohlmeyerCommunity Expert
          Community Expert
          December 12, 2022

          I am on an M1 Mac Studio (Max chip) on Photoshop with no issue using the Neural Filters.

          Have you completely uninstalled all copies of Photoshop and run the Creative Cloud Cleaner tool and done a fresh reinstall?

          "Onyx I know" - but does that mean you have run it?

           

            TheDigitalDog
            TheDigitalDog
            Inspiring
            December 12, 2022

            That strongly points to a hardware issue.

            Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
            haralds64176918
            haralds64176918Author
            Known Participant
            December 12, 2022

            I have now completely uninstalled and reinstalled Photoshop. So it is a clean installation. And yet, every time I click the neural filters menue, Photoshop crashes immediately.

            WHEN IS THIS CRAP GOING TO WORK LIKE ADOBE GETS MONEY FROM ME EVERY MONTH?

             

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