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Greg5C17
Greg5C17
Participating Frequently
February 25, 2023
Question

Neural filters "We've temporarily disabled this filter due to an error"

  • February 25, 2023
  • 13 replies
  • 16832 views

I can use this Neural filter once or twice and then I start getting this error message. Works again a few hours later for one or two images. This question has been asked before and one poster said it was because the user didn't have enough ram. I have enough ram (64gb) and also an 8 gb gpu (but maybe that's the problem?) Any other ideas here. The other thread I found about this didn't help.

Thank you

 

 

    13 replies

    R
    radu_4282
    Participant
    January 25, 2025

    Dumb error message - image is to big, just resize it / crop it some more, can have 100 faces

    J
    jaredl6231991
    Known Participant
    November 14, 2025

    Tried resizing an image I was using, but that didn't fix it.

    A
    amy_0831
    Participant
    December 29, 2024

    If you're Enhancing Face and getting this issue, try setting Enhance Face and Scratch Reduction to 0.  Create a new layer with any photo enhancement.  From this layer, take it back to Neural Filter and then play with Enhance Face and Scratch Reduction.  

     

    A longer process than it should be, but it worked for me. 

    J
    Jay Levine Media
    Participating Frequently
    September 27, 2024

    I have had no problem in the past with this but today in both the release and beta versions I am getting the message. Any update on how to fix. I am on a Mac Studio with 128 of ram

      J
      john38057362e66n
      Participant
      August 21, 2024

      I changed my scratch disk and it worked!

      Settings

      -scratch disk

      I
      Ioan29566448iijz
      Participant
      November 18, 2025

      how did you change it ? 

       

      D
      Daniel35084935mvo7
      Participant
      July 12, 2024

      out of the blue I'm experiencing this sh*IT

      and colorize presets never worked for me

      what am I paying for Adobe?

        dgatesca
        dgatesca
        Known Participant
        March 4, 2024

        Good compromise workaround for faces.

        J
        jon.a.blackman@gmail.com
        Participant
        February 19, 2024

        This has been working for me using the following workaround.   Photoshop 24 (v. 25.4.0)

        • I always start in Lightroom Classic. Not sure if this is necessary, but this is where I crop the photo initially.
        • in LrC > Photo > Edit in > Edit in Photoshop 2024 > Edit a Copy with Lightroom Adjustments > Edit
        • In Ps > Filter > Neural Filters...
        • Click the button on the right for Photo Restoration
        • If a face is recognized, QUICKLY move Enhance face to 0 and I move Scratch reduction to 50. Each time you move a slider, the message 'Processing on device' will restart. You will only get an error message if a face is recognized and the Enhance face slider is not 0 when the processing completes. You can move the other sliders to process again. Then click OK when you are done.
        • Go to File > Save, and the enhanced image appears in LrC.
        • Go to File > Close and complete your editing in LrC. 
        • The steps will be different if you do not use LrC, but the basic concepts should be the same.
          rosb
          rosb
          Participant
          March 11, 2024

          This actually worked for me!!  Thank you jon.a.blackman.

          mglush
          Community Expert
          mglushCommunity Expert
          Community Expert
          June 26, 2023

          Hi Have any of you who are having this issue tried to purge your cache?

           

          -- In Photoshop, open the Edit menu and click Purge. Select All to clear all caches, or choose an individual cache to clear (Clipboard, Histories, Video Cache).

           

          In reading the posts, it sounds like Photoshop is going through a lot of computations to do the task and it get's bogged down. Try purging the cache and then let us know if you find that it helps or if you are still having the issue.

          Michelle

            JustineEvans
            JustineEvans
            Participant
            June 27, 2023

            I tried that. The only thing available for me to purge was the "video". I haven't even used this version of photoshop for anything else, this was the first thing I tried, so there wasn't anything to purge. But, nonetheless, it did not work.

              SylNYC
              SylNYC
              Known Participant
              April 8, 2023

              Same case here. I was able to use it 5-6 times. Then "disabled" message started to popping up. Restarting Photoshop helped a few times, but then it stopped working all together (Mac Studio Ultra, 128Gb RAM here - so I highly doubt it has anything to do wtih RAM - esp. since Adobe says "WE've temporarily disabled..." Annoying very much!

                JustineEvans
                JustineEvans
                Participant
                June 26, 2023

                Same! Really a bummer

                jackt98824064
                jackt98824064
                Participant
                March 29, 2023

                It will not work for me either!  Does anyone know what the problem is?

                says "We've temporarily disabled this filter due to an error" doesn't say anything about a driver problem.  Has Adobe stopped this on everyone????

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