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Neural filters "We've temporarily disabled this filter due to an error"

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I can use this Neural filter once or twice and then I start getting this error message. Works again a few hours later for one or two images. This question has been asked before and one poster said it was because the user didn't have enough ram. I have enough ram (64gb) and also an 8 gb gpu (but maybe that's the problem?) Any other ideas here. The other thread I found about this didn't help.

Thank you

Windows

J

jon.a.blackman@gmail.comCorrect answer

Participant

This has been working for me using the following workaround. Photoshop 24 (v. 25.4.0)

I always start in Lightroom Classic. Not sure if this is necessary, but this is where I crop the photo initially.
in LrC > Photo > Edit in > Edit in Photoshop 2024 > Edit a Copy with Lightroom Adjustments > Edit
In Ps > Filter > Neural Filters...
Click the button on the right for Photo Restoration
If a face is recognized, QUICKLY move Enhance face to 0 and I move Scratch reduction to 50. Each time you move a slider, the message 'Processing on device' will restart. You will only get an error message if a face is recognized and the Enhance face slider is not 0 when the processing completes. You can move the other sliders to process again. Then click OK when you are done.
Go to File > Save, and the enhanced image appears in LrC.
Go to File > Close and complete your editing in LrC.
The steps will be different if you do not use LrC, but the basic concepts should be the same.

R

radu_4282

Participant

Dumb error message - image is to big, just resize it / crop it some more, can have 100 faces

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jaredl6231991

Known Participant

Tried resizing an image I was using, but that didn't fix it.

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A

amy_0831

Participant

If you're Enhancing Face and getting this issue, try setting Enhance Face and Scratch Reduction to 0. Create a new layer with any photo enhancement. From this layer, take it back to Neural Filter and then play with Enhance Face and Scratch Reduction.

A longer process than it should be, but it worked for me.

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J

Jay Levine Media

Participating Frequently

I have had no problem in the past with this but today in both the release and beta versions I am getting the message. Any update on how to fix. I am on a Mac Studio with 128 of ram

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J

john38057362e66n

Participant

I changed my scratch disk and it worked!

Settings

-scratch disk

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I

Ioan29566448iijz

Participant

how did you change it ?

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D

Daniel35084935mvo7

Participant

out of the blue I'm experiencing this sh*IT

and colorize presets never worked for me

what am I paying for Adobe?

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dgatesca

Known Participant

Good compromise workaround for faces.

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J

jon.a.blackman@gmail.comCorrect answer

Participant

This has been working for me using the following workaround. Photoshop 24 (v. 25.4.0)

I always start in Lightroom Classic. Not sure if this is necessary, but this is where I crop the photo initially.
in LrC > Photo > Edit in > Edit in Photoshop 2024 > Edit a Copy with Lightroom Adjustments > Edit
In Ps > Filter > Neural Filters...
Click the button on the right for Photo Restoration
If a face is recognized, QUICKLY move Enhance face to 0 and I move Scratch reduction to 50. Each time you move a slider, the message 'Processing on device' will restart. You will only get an error message if a face is recognized and the Enhance face slider is not 0 when the processing completes. You can move the other sliders to process again. Then click OK when you are done.
Go to File > Save, and the enhanced image appears in LrC.
Go to File > Close and complete your editing in LrC.
The steps will be different if you do not use LrC, but the basic concepts should be the same.

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rosb

Participant

This actually worked for me!! Thank you jon.a.blackman.

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mglush

Community Expert

Hi Have any of you who are having this issue tried to purge your cache?

-- In Photoshop, open the Edit menu and click Purge. Select All to clear all caches, or choose an individual cache to clear (Clipboard, Histories, Video Cache).

In reading the posts, it sounds like Photoshop is going through a lot of computations to do the task and it get's bogged down. Try purging the cache and then let us know if you find that it helps or if you are still having the issue.

Michelle

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JustineEvans

Participant

I tried that. The only thing available for me to purge was the "video". I haven't even used this version of photoshop for anything else, this was the first thing I tried, so there wasn't anything to purge. But, nonetheless, it did not work.

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SylNYC

Known Participant

Same case here. I was able to use it 5-6 times. Then "disabled" message started to popping up. Restarting Photoshop helped a few times, but then it stopped working all together (Mac Studio Ultra, 128Gb RAM here - so I highly doubt it has anything to do wtih RAM - esp. since Adobe says "WE've temporarily disabled..." Annoying very much!

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JustineEvans

Participant

Same! Really a bummer

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jackt98824064

Participant

It will not work for me either! Does anyone know what the problem is?

says "We've temporarily disabled this filter due to an error" doesn't say anything about a driver problem. Has Adobe stopped this on everyone????

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