Inspiring

Answered

No Icons in tool bar just blank spaces with the triangle in the lower right

Forum|Forum|2 years ago
June 28, 2023
7 replies
6520 views

EDIT NOTE: 7-1-23 I decided to downgrade to version 24.5 since it works fine. I might try deleting the beta version maybe there is some mix up in the pref. files between 24.6 and the beta version. For now I am done with this issue and I am waiting for 24.7 or later befor updating again.

Hi I have an issue where when photoshop opens my tool bar is blank except for the triangles in the lower right of each tool, I attached a screen shot. This started with my update to ver. 24.6 a few days ago.

Info:

windows 11 , windows updated last evening no change in the Photoshop issue.

Nvidia graphics 3060 with 12gb v-ram

64 gb ram on a Dell XPS system.

I deleted and reinstalled Ver. 24.6 twice.

I deleted the Photoshop preferences folders (there was Photoshop 2021, 2022 and 2023 folders all were removed to the desktop)

This morning I was chatting with Support and they did remote access but the chat shut down before he could make any changes.

I have scanned for viruses and Malware all clear.

Looking for ideas on how to fix this, I may downgrade to the previous version for a while until there is a new update.

I also have the Photoshop beta on my system and it works fine.

I would go to the beta version but I don't know how long it will be before they release gen. fill into the wild, I am guessing it will be a while and I don't want to use beta versions of programs that could develop new issues with updates.

Thanks in advance

Joe Cosentino

Windows

Correct answer RoamingChile

I finally found a recommendation that works.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/lost-all-toolbar-icons-since-last-update/m-p/13994428

or

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-tool-icons-are-missing/m-p/14079878#M753361

I'm in Windows 11 and this did the trick.

close Photoshop and go to this location on your hard drive:

C:\Users\[username]\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP

Then rename the folder "25" to "~25" or "25.old", relaunch Photoshop, and retry. This is the storage folder for UXP plugins (such as the Adjustments panel and all those other panels that get greyed out in the Window menu). This is basically resetting a different set of preferences. When launching Photoshop it will recreate the 25 folder and fill it with new contents.

K

kathleenc85146714

Participating Frequently

Here it is, August 2, 2024, and I've been having this issue for two months. I will turn it off, log out of Adobe, log back in, and IF the tools are showing, my libraries don't. After a few more attempts and failure to load properly, I exit Photoshop, and go back to my Photoshop 2023 version that I still have...just for backup. I'm running the most recent version of PS, but this is frustrating, and time-consuming. I'm finding this issue on my PC, not Mac.

R

RoamingChileCorrect answer

Participant

I finally found a recommendation that works.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/lost-all-toolbar-icons-since-last-update/m-p/13994428

or

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-tool-icons-are-missing/m-p/14079878#M753361

I'm in Windows 11 and this did the trick.

close Photoshop and go to this location on your hard drive:

C:\Users\[username]\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP

Then rename the folder "25" to "~25" or "25.old", relaunch Photoshop, and retry. This is the storage folder for UXP plugins (such as the Adjustments panel and all those other panels that get greyed out in the Window menu). This is basically resetting a different set of preferences. When launching Photoshop it will recreate the 25 folder and fill it with new contents.

Antonín Mika

Known Participant

Yes! Finally! Thank you VERY MUCH 🙂 (it works for version 25.12.0 on Windows 10 22H2)

S

stevenh83857842

Participant

I have had this issue for months! None of the fixes here have helped. Why am I even paying for this?

Trevor.Dennis

Community Expert

I have had this issue for months! None of the fixes here have helped. Why am I even paying for this?

By @stevenh83857842

Steven, what OS are you using?
Do you have the same problem in full release and beta versions?

Where are you missing icons from? (Toolbar? Adjustments? )

Moonlake

Participant

Same issue as everyone else, tried everything, it's not just that I also get the cm, inches, etc panel vanishing making a new document, it happens on all versions. Tried everthing it's also only shuttable in task manager, half the time it refuses to open and I can see it taskmanager, tools as above vanishing, refusing to change fonts, basically it's getting right on my nerves and I have two pc's same issues.

Trevor.Dennis

Community Expert

I'm interested to know if any of the people who have the missing Toolbar icons in 24.7 beta, have the same problem after updating to the recent full release 24.7 update? For me, the missing Adjustments panel icons issue has now appeared in the 24.7 full release.

So I now have no Adjustment panel icons in either full release or beta. It's not life or death for me as I use shortcuts, but if my experience is reflected by the missing Toolbar icons issue, then that is not flash. Not flash at all!

broacher

Inspiring

It's a big PITA for me since the last two updates. Still there in the latest version (24.7) and I've tried just about all the suggested fixes with no permanent effect.

I am getting better at remembering tool locations on the bar -- and hovering first to check with a tooltip pop-up. But c'mon. One of the oldest, most famous photo editors out there and this is still not fixed?

A

Aleksandar31166361tymm

Participant

I have the same problem.
Please help.

Trevor.Dennis

Community Expert

Alek, what have you tried?

Is this the full release or beta version?

I have an onging issue with the adjustments panel in the beta version, which usually clears by simply restarting Photoshop. When it doesn't resetting Preferences always fixes it.

A

Aleksandar31166361tymm

Participant

Hi Trevor
I tried all that has been suggested above.
Unfortunately, none of those solutions
don't work here. (yes, that is a full-release
or beta version). Resetting Preferences
can't fix that problem. Many thank for
your reply.

joecos55Author

Inspiring

This morning I went back to Photoshop version 24.5 and everything seems to work, I guess the best answer would be to wait for a new update on photoshop to see if the bug goes away.

Joe Cosentino

mglush

Community Expert

I think that was a smart move until they can get this fixed!

Michelle

Trevor.Dennis

Community Expert

I've lost the icons in the Adjustments panel three times now, but they were all in the Beta version. On the first two occasions I reset Preferences to fix it, which is always annoying, even if you have the Photoshop Settings folder backed up. On the third time it happened, I tried resatarting Photoshop and it worked. After that I used the Deactivate native Canvas setting in Preferences, and have had no issue since, but that was only four days ago, so it might break again yet.

We have found this to fix nearly all display related issues, and I am not sure what the down sides are, so give it a try if your issue persists.

joecos55Author

Inspiring

It was checked off in my version, I clicked it on and then off and the problem continues. When I do the tool reset it goes away for a couple of photoshop openings, but the problem keeps coming back. I did the preferences deleting this afternoon with no luck.

Thanks for your input

Joe Cosentino

mglush

Community Expert

Hi,

Someone else on the forum recently posted the same issue, and I am looking for the post. I believe the suggestion was to reset the tools (Options Bar, click on the tool icon, and then click on the gear at the top right of the dropdown panel and select Reset All tools)

Try this, an let us know if it works or if you are still having the issue. In the meantime, I will continue to look for the other post I referenced.

Michelle

joecos55Author

Inspiring

Thank you It seems to have worked keeping my fingers crossed, I can't restart my computer for a while so hopefully the reset will work when I do. Thanks again

Joe Cosentino

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