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Known Participant
August 26, 2021
Answered

P: Cursor gets stuck on transform handle in Photoshop 22.5.1 Windows only

  • August 26, 2021
  • 55 replies
  • 43531 views

ESC button to drop accidential transformation doesn't get percieved by the app anymore... 

 

{Edited the thread title by the moderator}

This topic has been closed for replies.
Correct answer Mohit Goyal

Hi all,  

 

We're happy to announce the release of Photoshop 23.1. This update includes the fix for this issue. To see the list of all fixed issues, click here

To update Photoshop to 23.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating  

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Mohit

55 replies

Participant
November 10, 2021
Hi there,

The steps you followed seem to be in line with the behaviour I (we) are
seeing. However, the problem persists beyond the initial click. Any
reselection of that layer, or selection of another layer results in the
same stuck cursor issue.

With that said, I would be happy to get on a screen share with you and you
can literally watch the behaviour live and we can review all settings and
whatnot together.

Send me a message directly (or email) if you'd like to set up time.

Cheers.
CJButler
Community Manager
Community Manager
November 10, 2021

Thanks. I've reopened the bug. One of our challenges is that we are having an extremely difficult time reproducing it. We had a specific fail case which I was able to reproduce and which I can confirm was fixed in 23.0.1. It involved Windows Events being processed between the time of the initial MouseDown and the time the Tracker started looking for MouseUp events. The MouseUp Event was processed (and ignored) before the Tracker actually started.

 

I'll take another look, but I really need to be able to reproduce things. Can I get some additional details from folks on EXACTLY the state of the document, tool settings, and EXACT gestures that you are using?

 

The case that I was focused on was a document with a single Rectangular Shape Layer (over a default Background layer), with the Move Tool selected, with AutoSelect Layers on, and Show Transform Controls enabled. Rulers were enabled. The single Shape Layer layer was already selected in the Layer panel, so the on-canvas control boxes should have been visible on the Shape Layer in the document view. I then did a "click" on the upper right control box: this does a Left MouseDown followed by a Left MouseUp in short order on Windows.

 

The expected behavior is to is to initiate the modal transform state, but since it was just a click, not make any actual transform changes, e.g. resize. You would need to commit or cancel the transform at that point, or do some futher transform edits. In all cases, the control point should not be stuck to the mouse (This is the Tracker looking for a MouseUp it will never see).

 

Can you let me know if your steps are any different? Please be as precise as you can and I'll try to reproduce.

 

Also - I was only able to reproduce on FIRST launch of the application. After the first "sticky cursor" was cleared, it didn't happen again for me. And that was only about 20% of the time. So, as you can imagine, very difficult to diagnose.

 

Thanks in advance for any additional clues you can provide.

Participant
November 10, 2021

Updated to 23.0.1 and, unsurprisingly, the issue still hasn't been fixed.

Participant
November 10, 2021

Hi!
Just updated Photoshop to version 23.0.1 but the problem still persists

Mohit Goyal
Community Manager
Community Manager
November 10, 2021

Hi all,  

 

We're happy to announce the release of Photoshop 23.0.1. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 23.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating  

 

Let us know if the update resolves the problem for those affected and share your feedback with us.  

 

Thanks,

Mohit

sirajirshad
Participant
November 1, 2021

Hi, I also have the same issue Please fix this ASAP

This is very annoying

 

 

 

chad.rolfs
Community Manager
Community Manager
October 28, 2021

Not to go into too much detail but we are still working on a fix. Tracking down the cause in a complicated trail of mouse/cursor/stylus events that have tons of hand-offs between the software and operating systems has been challenging, AND we don't want to fix it and break something else.  Appreciate the patience.  We'll get the fix out as soon as we can. 

Participant
October 28, 2021
WolfCreativeUK
Participant
October 27, 2021

Ever since the late 2021 updates, transform is sticking.

I'll elaborate and hopefully you will understand what the issue is:

 

The Scenario:

I want to select a layer and drag to resize.  I click the layer on the canvas and any mouse movement will adjust the size of the layer... but I'm not holding the mouse button.

 

I have clicked once and moved the mouse and it is resizing.  NOT clicking and holding to drag.

Make sense?

 

Also, occasionally; I will click to select a layer and it will move around with the mouse... again NOT holding the mouse button.

 

Has anyone else had this issue? |  Was there a solution?  |  Do you just get on with it?

 

Thank you in advance.

Bear.

nikunj.m
Community Manager
Community Manager
October 28, 2021

Hi,

 

We're sorry about the trouble with Photoshop due to the cursor getting stuck on the transform handles. This is a known issue & our product team is working on a fix.

 

Note: I'm merging your post with the main conversation we have for this issue. You can follow the conversation for more updates.

 

Regards,

Nikunj

RosaPerry
Inspiring
October 27, 2021

@Sc5E72 

Really?  That's really poor! I'm not updating to 23 yet.

Rosa