P: Photoshop Update 24 Feb 2023: Rulers not visible

Lizzy I ended up using the CC App and reinstalled the previous version and rulers are functioning again. 

Just to get Windows 10 out of the way, rulers work as they should here on Windows 10 Pro 22H2.

Mark, when Kevin asked you to reset preferences, you replied that you had already uninstalled/reinstalled.

That is not the same thing! Preferences are stored in your user account, not the program files. An uninstall will normally not reset preferences. The preferences contain the full app configuration, any change in any configuration since the application was first launched. It is much more than just your own deliberate settings.

Preferences are prone to corruption since they are rewritten on every application exit, as opposed to read-only program files.

In addition, migrating preferences from a previous version can be risky. They may not mean exactly the same thing in the new version - but more importantly, small errors accumulate and can grow bigger over time. The migration process can be the final tipping point. It's always safer to start with fresh preferences.

Hi Mark - did you have any luck with this? My rulers have disappeared too!

Thank you for the update @huffordmark. We mentioned Win11 because that is the machine we have to test this on, but Win10 is fully supporte for Ps.  For your reference:

https://helpx.adobe.com/photoshop/system-requirements.html

Resetting your keyboard shortcuts would be the next thing to try.

Thank you,

Cory

Cory you mentioned Windows11 so does this mean Windows 10 is no longer supported on updates? Nothing else has changed on my computer, no third party extensions. Chrome is up to date and I don't have the other apps in the link.

Hi @huffordmark sorry you are seeing this. Testing on Win11 with the new 24.2 build and Ctr+R is showing/hiding the rulers as expected.

https://helpx.adobe.com/photoshop/kb/keyboard-shortcuts-stop-photoshop-mac.html

Check the link above for other possible solutions.

Thank you,

Cory

Thank you, will give that a try.

Hi @huffordmark go to Edit>Presets>Migrate Presets.

If that does not work you can go to the current version and using the same menu Export your presets then Import on the older version.

Thank you. Just figured out how to go back to the previous version, but lost all my history and preset formats in doing so.

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@huffordmark wrote:

Any suggestions on how to get back to the previous version before the update?

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You can go back to the previous version using the CC app.

Jane