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huffordmark
huffordmark
Participating Frequently
February 24, 2023
Question

P: Photoshop Update 24 Feb 2023: Rulers not visible

  • February 24, 2023
  • 122 replies
  • 46562 views

After today's update the rulers and guides are not visible and will not turn on with the crtl R. Anyone else have this issue? How do I fix this?

 

[Title edited for clarity]

 

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    122 replies

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    tonks_the_auror
    Community Expert
    tonks_the_aurorCommunity Expert
    Community Expert
    February 27, 2023

    Same here, Windows 10. Resetting preferences didn't solve the problem. 

    see.gd
    see.gd
    Participant
    February 26, 2023

    Yeah, I'm having this same problem - glad to know I'm not alone. Guess I'll just have to go back to the last version. Maybe it's just me, but little bugs like this seem to happen with a lot of the minor Ps updates.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    February 26, 2023

     

    @AxelMatt 

     

    I've tried to show/hide the rulers with CTRL+R in Photoshop 24.2 und Window 10 22H2

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.1 - Photoshop 24.1. - Nik Collection

     

    Hi Axel, you have written both 23.2 and 24.1. I'm sure one of them is a typo?

     

    Jane

     

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    February 26, 2023

    I've tried to show/hide the rulers with CTRL+R in Photoshop 24.2 und Window 10 22H2 and it work as it should.

    I don't think it's an generic error in the latest update. I think it depends on the individual configuration of each computer.

     

    Please check if your system is up-to-date. All updates, patches and device driver has to be installed.

     

     

      

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    MMag01
    MMag01
    Participant
    February 26, 2023

    Bonjour. 

    J'utilise Photoshop CC pour la première fois depuis la dernière mise à jour exécutée cette semaine.

    Problème : les règles ont disparu. Impossible de les réafficher.

    Dans le menu affichage, elles sont bien cochées. L'image laisse bien la place pour elles le long des côtés du plan de travail. Mais, impossible de les afficher. Avec Ctrl+R, l'image se modifie pour leur laisser la place, mais il n'y a pas d'affichage.

    Je suis allé sur l'aide pour controle. Mais, rien n'y a changé.

    Ce problème a-t-il déjà été repéré ?

    Merci pour vos réponses.

    Cordialement.

     

    mimagnier
    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    February 26, 2023

    @MMag01 this issue appears to affect some people

    https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-update-today/idi-p/13605427

    C
    Caroline285973566xx7
    Participant
    February 26, 2023

    My rulers have disappeared too. Had to uninstall latest version and install previous version.

     

    x3DGime
    x3DGime
    Known Participant
    February 26, 2023

    After Photoshop update to 24.2.0 the rulers are invisible!!! 

    They are there, because if I switch the showing of rulers (View > Rulers), it's visible that the interface shows/hides the rulers, but they are invisible! 

    I attached 2 screenshots, one with "show rulers" on and one with "show rulers" off.

    If you switch between these screenshots directly (not closing one and then opening the other) it's clearly visible that Ps shows/hides the rulers, but they are just invisible when showed. 

     

      D Fosse
      Community Expert
      D FosseCommunity Expert
      Community Expert
      February 26, 2023

      This appears to be an issue hitting a few users with 24.2.

       

      Can you post your entire Help > System Info?

      Also try to check "deactivate native canvas" in preferences. This reverts to older GPU code.

        F
        Fredorigin
        Known Participant
        February 26, 2023

        Hi everyone,

          I just installed Photoshop 24.2.0 and the rulers dissapered. Yes, they were turned on & all the settings were propperly set in the prefferences (I'm using Windows 10. Dell pecision workstation tower 5810). Has anyone else had this problem? Is there a fix? I reinstalled the previouse version & the rulers came back however I'd really like to use the most current version of photoshop since I teach Photoshop. Thanks, Frederick

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        February 26, 2023

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

         

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

         

        <moved from using the community>

          C
          CS68
          Participant
          February 25, 2023

          After updating to Photoshop 24.2 (running under Windows 10 / 22H2) my rulers disappeared (it's not "CTRL+R") ...

           

          Ged_Traynor
          Community Expert
          Ged_TraynorCommunity Expert
          Community Expert
          February 26, 2023

          @CS68 this issue appears to affect some people

          https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-update-today/idi-p/13605427

          L
          Lizzy6C14
          Participant
          February 25, 2023

          Ahha - thank you. I may try that too then! Fingers crossed it all works out soon!

          huffordmark
          huffordmarkAuthor
          Participating Frequently
          February 25, 2023

          D Fosse, I tried Kevins suggestion and when that didn't work, I uninstalled and reinstalled the new update and still no rulers, so reverted back to the previous version. I did not try migrating preferences. Thanks for the clarification. I will just have to not install the newest version. I need the ruler function.

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