P: Photoshop v27.7 Crashes on Launch (Measuring Memory) - Update GPU Drivers

With a little help from claude:


 

What's actually happening — the technical chain

The faulting module is the key clue:

OpenCLOn12.dll from Microsoft.D3DMappingLayers_1.2606.3.0
Exception code: 0xc0000409

This is not a standard Intel OpenCL driver. It's Microsoft's OpenCL-on-DirectX12 translation layer — a compatibility shim that emulates OpenCL calls by mapping them onto D3D12 underneath. Intel Arc GPUs (including your B390) ship with no native OpenCL runtime of their own — they rely entirely on this Microsoft layer. NVIDIA and AMD both have their own OpenCL implementations, so this issue is Arc-specific.

Why P3 specifically triggers the crash

Here's the chain of events during Photoshop startup:

1. Photoshop reads the active Windows display ICC profile very early in startup — before GPU acceleration is even fully initialized. This happens during the "Measuring Memory" splash phase.
2. A Display P3 profile signals to Photoshop that it's on a wide-gamut, likely 10-bit display. Photoshop then tries to set up a GPU-accelerated color pipeline that matches — initializing an OpenCL context with surface/texture formats appropriate for wide-gamut rendering.
3. That wide-gamut OpenCL surface format request goes through OpenCLOn12.dll, which then has to translate it into D3D12 resource descriptors. This is where it breaks — the D3D Mapping Layer either doesn't support the requested format or has a bug in the negotiation code path for wide-gamut 10-bit surfaces.
4. Exception 0xc0000409 is a STATUS_STACK_BUFFER_OVERRUN — Windows' own security check fires when a stack buffer overflows during execution. This almost always happens in format negotiation or buffer sizing code, where an unexpected input (the P3 profile metadata) causes a miscalculated allocation.
5. With sRGB or AdobeRGB, Photoshop takes a completely different, well-tested code path — standard 8-bit surface formats that OpenCLOn12.dll handles without issue.

Figured out a FIX

Display profile was set to P3 ( had changed to test something and had left it there)

Works after setting it back to AdobeRGB / sRGB  and restarting the system

For my desktop Monthly monitor calibration had created a new profile

I won’t pretend to understand a crash report, but it says the faulting module is OpenCL. So you can try to disable OpenCL in Preferences > Performance > Graphics Processor > Advanced.

OpenCL is in any case being phased out and I don’t think it’s used much in Photoshop now.

While opening photoshop the splash screen opens, but application crashes/is closed (no traces in task manager)

This is what i can pull up from application logs

Faulting application name: Photoshop.exe, version: 27.7.0.11, time stamp: 0x6a0642d7
Faulting module name: OpenCLOn12.dll, version: 0.0.0.0, time stamp: 0x6a03771e
Exception code: 0xc0000409
Fault offset: 0x00000000000eb625
Faulting process id: 0x6964
Faulting application start time: 0x1DD0203D061CAFF
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2026\Photoshop.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.D3DMappingLayers_1.2606.3.0_x64__8wekyb3d8bbwe\x64\OpenCLOn12.dll
Report Id: 7e342814-305a-4d88-b378-4a954f229196
Faulting package full name: 
Faulting package-relative application ID: 

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System is a Samsung Book 6 ULTRA with 32GB RAM / Core Ultra X7
 

clean install:

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

download the cc desktop app by using the links at the both of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-from-web.html

install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

Mein Photoshop 27 starte nicht mehr, es erscheint kurz der Ladebildschirm und das war's. Wenn ich aus LRC mein Photoshop starten möchte, so kommt die Fehlermeldung: "Die Datei konnte nicht bearbeitet werden, da Photoshop 2026 nicht gestartet werden konnte." Photoshop habe ich komplett deinstalliert, anschließend die Registry gesäubert und Photoshop neu installiert -> keine Besserung, selber Fehler. Dann habe ich die Adobe Creativ Cloud deinstalliert und neu installiert -> selber Fehler. Dann habe ich die Grafik und Mainboard Treiber deinstalliert und neu installiert -> keine Besserung. Was kann ich noch tun?

Same thing is happening to me. I have an AMD graphics card. After opening PS for about 20 seconds it just crashes with no error message. I am completely unable to use the app.

Hi ​@rodh77908980 ​ 

Thanks for sharing the report. Crashes at launch, especially around the “measuring memory” stage, are often tied to preferences, GPU drivers, or plug‑ins loading during startup.

Please try the following:

• Delete Camera raw and see ifnthat helps launching Photoshop. 

• Launch Photoshop while skipping optional plug‑ins. Hold Shift while starting Photoshop and confirm skipping plug‑ins

• Try launching in Safe Mode  to rule out conflicts from third-party utilities

If it still crashes, please share the System Info from Photoshop (Help > System Info > Copy and paste the whole report here). This will help us narrow down what’s happening in your setup.

I think I am having the same problem. I also use Nvidia graphics card set to studio. I try to open an image and it appears that it will open but it doesn’t.