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Ramón Tecólt
Ramón Tecólt
Participating Frequently
July 29, 2020
Answered

P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

  • July 29, 2020
  • 283 replies
  • 253910 views

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

    This topic has been closed for replies.
    Correct answer Mohit Goyal

    Hi all,

     

    05/20 update: We have resolved another program error issue while dragging assets from libraries to the artboard in Photoshop 22.4.1 update. Could you please update Photoshop to the 22.4.1 version via the Adobe Creative Cloud Desktop app and let us know your feedback.

     

    Here's how you update Photoshop to its latest version: Update Creative Cloud apps

     

    Thanks,

    Mohit

    283 replies

    Show previous replies
    5
    5C2A
    Participant
    October 30, 2020

    upon prompting, i installed a software update yesterday. the update notes state that the software bugs will be resolved with the latest update. disappointingly, it is untrue...while i am able to open up PSD files, an error message will still pop up whenever i load the Hand tool. what a let down...

    D
    dermotmoconnor
    Participating Frequently
    October 30, 2020

    SC2A, at least is shows *some* movement. I don't see any upgrade suggestions, wonder if they're targeting a smaller number of users as trials? What a mess.

    D
    default2a7pcqa5ak54
    Participating Frequently
    October 29, 2020

    I have the same problem. It is crashing every time or it takes forever to do something. Really don't understand it, tried everything. At first it said that my memory was full, so changed that and now im working with a 4terabyte memory, but still it's working really bad.  Nothing is like it should be. 

    V
    Victor5CDD
    Participant
    October 29, 2020

    Okay, It's now Oct 29th and earlier this evening I made the monumental error of updating Photshop. Reading this thread I see that I'm not the only poor soul on the receiving end of Adobe's largesse. I have work backing up. For those of us who are not systems engineers, is there any advice you can hand out here to get things working again? Short of buying and entire new computer? 

    D
    dermotmoconnor
    Participating Frequently
    October 29, 2020

    Quick & dirty (with no guarantee of success): some software (free) may (stress may) be able to open some psd files - depends on how complex. I'm currently playing with Krita, really nice app, but a bit different the way it handles masks. https://krita.org/en/

     

    Corel painter is more expensive, been watching tuts all day (lynda/linkedin learning has some courses, and some good ones on YT too). Painter 2021 has just come out, and as far as I can tell it doesn't crash when you try to open jpegs or psd files - think about that: adobe's competitors right now are opening psd files when PS cannot. $199, with free trial:

    https://www.painterartist.com/en/pages/ppc/painter

     

    GIMP (free) I've always hated, but in a pinch, beggars / choosers.

    https://www.gimp.org

     

    Affinity photo might also be worth playing with ($50 to buy, but with a free trial):

    https://forum.affinity.serif.com/index.php?/topic/39752-importing-psds-into-affinity/

     

    often these non-PS apps will rasterize things they can't understand, Krita can bring in clipping masks but doesn't handle layer masks sadly); but maybe one of those 3 might be of help. More help than adobe's godawful engineers ("Have you tried switching it off and switching it on again"?); ("What OS are you using?"); ("Have you tried deleting your pref files?") and on and on and on, maniacs who think doing the same thing will produce different results. 

    A
    Anonymous
    October 31, 2020

    I use Affinity Photo extensively, and it is excellent with PSD's, and the layers in PSD's. Give it a try, free. 

    T
    timothyhuber13
    Participant
    October 29, 2020

    Hey all, I'm new to Photoshop and the Creative Cloud ecosystem as a whole. I've recently installed Photoshop, and when I attempt to make a new project: (through File>New) and I get an error: it says:

     

    > "Could not complete your request due to a program error."

     

    I'm not sure what it means, and I could use a hand solving it.

    nikunj.m
    nikunj.m
    Legend
    October 30, 2020

    Hi,

    We're sorry about the trouble with Photoshop due to the program error.

     

    Please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

     

    Let us know how it goes!

    Regards,

    Nikunj

    D
    dermotmoconnor
    Participating Frequently
    October 29, 2020

    well my life is crap now. yes adobe ive read your useless advice. deleted prefs, reinstalled driver, reinstalled cc, reinstalled PS.

    Finally =====> I rolled back to the previous version (21)

    And IT ALSO CRASHES, identical crash pattern to 22. So whatever wrecking job you inflicted on my machine, it seems to be crashing clean rollbacks (with clean pref files).

     

    Heck of a job.

      iluap79
      iluap79
      Participant
      October 29, 2020

      Also do not get PSD 2021 to run. Thanks Adobe.

        D
        dermotmoconnor
        Participating Frequently
        October 29, 2020

        pag93988S24 - if I understand you - they should pause the downloading of this dangerous update until it's been properly bugfixed.

        D
        dermotmoconnor
        Participating Frequently
        October 29, 2020

        BTW, given that this problem has been a live wire for MANY DAYS, just like to thank adobe for keeping their studio-killing 'update' online.

         

        God forbid you pulled it for a couple of weeks while you bug-fixed.

         

        Christ, but you are a pack of sociopaths.

        C
        Chief Eaglefeather
        Participant
        October 29, 2020

        While this fix is going on I'm losing money, could you pause my monthly subscription until you get this fixed?

          S
          Adobe Employee
          Sympa
          Adobe Employee
          October 29, 2020

          You can revert to the previous version of Photoshop if you are blocked using the current version. 

          https://helpx.adobe.com/download-install/kb/downloaded-older-app.html

          J
          JamNJen
          Participating Frequently
          October 29, 2020

          You can only download previous purchases. If you are on an adobe plan, you can't download previous versions that you used while on the plan, unless you purchase that version separately.

          ralphsomma
          ralphsomma
          Known Participant
          October 29, 2020

          Apparantly the update is causing many problems. Chief among them are the inability to open any files on some computers and a lack of functionaily - notably the inability to edit text (the subject of another community thread: https://community.adobe.com/t5/photoshop/m-type-tool-problems-after-update/m-p/11522653?page=1 ) - apparantly depending on the GPU. Both are known issues refenced in this Adobe help article: https://helpx.adobe.com/photoshop/kb/known-issues.html
          Following the advice of that article, I turned off the "Use Graphics Processor" option in prefernces and that resolved both issues but with diminshed overall functionality.
          Ultimately (and thankfully), I was able to uninstall the 2021 version and reinstall the previsou version of PS using Creative Cloud Desktop (Other version) which now works just as before with Use Graphics Processor checked.

            B
            brunoc14739067
            Participant
            October 29, 2020

            So I tried this yesterday and it didn't work (tried a few times). Today, I tried again and hey presto v21.2.4 worked! I uninstalled v22 via creative cloud, then completely deleted the entire settings directory (C:\Users\XXXX\AppData\Roaming\Adobe\Adobe Photoshop 2021). I then re-installed v.21.2.4 from CCD. I have left 'GPU Processor' setting enabled. 

             

            I suppose a bit of perseverance prevails. I really hope this works for others!

              Xeanium
              Xeanium
              Participating Frequently
              October 29, 2020

              Hello, 

              I have the lastest update for Photoshop v 22.0 and it won't open or close files even if they are new. All it says is "Could not complete your request because of a program error." 

              R
              Ross Millikan at gmail
              Participating Frequently
              November 1, 2020

              I have the same issue with version 22.0.  I have tried to open a number of files that the Windows Photo Viewer can open but I get the same message.

              K
              Kari Niles
              Participant
              November 2, 2020

              I'm not able to do anything in Photoshop 22.0 - I updated to this version just last week. I'm on a Windows 10 machine. I can't create a new file and I can't open any files. : (

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