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P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

Forum|Forum|5 years ago
July 29, 2020
283 replies
254222 views

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

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Correct answer Mohit Goyal

Hi all,

05/20 update: We have resolved another program error issue while dragging assets from libraries to the artboard in Photoshop 22.4.1 update. Could you please update Photoshop to the 22.4.1 version via the Adobe Creative Cloud Desktop app and let us know your feedback.

Here's how you update Photoshop to its latest version: Update Creative Cloud apps

Thanks,

Mohit

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imagesbysimon

Participant

I have managed to load the older 2020 version of photoshop and this operates as before the update, can you not load the older version into the creative cloud so we can reload a working version until you sort your update problem with version 2021?

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brunoc14739067

Participant

I agree. Why doesn't Adobe just load the last working version so we can at least use their product (that we are fully paying for!!!) We are completed hampered. Adobe you must take this issue seriously and allow downloads of the last working version until you have a working update. None of your suggestions work for the majority of users. Extremely frustrating from a software giant. Are you even listening to your key users on this forum ??

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mike werkhoven

Participant

Compleet the same problem, Adobe I think your update is not correct. It feels a bit like that Adobe is saying we are the problem. I have a good working system, photoshop woked always perfect and sice yesterdays update I have the sam problem enoying!

antonellab11044882

Participant

Gisteren was daar ineens versie 2021 van photoshop op mijn laptot. Versie 2020 werkte ineens niet meer.

Echter, na het openen van versie 2021, wanneer ik een foto wil uploaden, krijg ik een foutmelding : "kan uw verzoek niet uitvoeren vanwege een programma fout. Daarna kan ik het programma niet eens meer afsluiten en moet dit doen via traakbeheer. Heb de versie opnieuw geinstalleerd maar krijg steeds dezelfde melding. Enige idee wat er aan de hand is? De chat met Adobe werkt ook niet....... Dank voor een reactie dat helpt deze kwestie op te lossen

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Gidi1674

Participant

heb hetzelfde probleem

Curion

Participant

Solved. I had a similar problem. Photoshop v 22.0 will respond with error "Could not complete your request because of a program error" when I tried to open any file or even if I close the program. I had to use Task Manager to quit Photoshop. All other Creative Cloud Apps and including Photoshop v 21.2.4 worked well. I disabled GPU usage as advised by Mohit Goyal above and it works fine. However, I do not know if there will be any speed or performance issues. Thanks for the help.

MathisBRogers

Participant

Hi, Mohit.

After the update to 2021 Photoshop wouldn't even open for me. I got this error. I removed the Settings folder, but it didn't help any, and there's not an update for my graphics driver. And reinstalling it didn't help.

I was able to go back to Photoshop 2020, though.

This is a different error than the others received, though, I think.

Thanks,

Mathis...

Konstantin5E6A

Participant

Grüß euch,

da ich ebenfalls das Problem hatte, dass Photoshop 2021 nur bis zum Startbildschirm kam und beim Öffnen eine Fehlermeldung ausgab, versuchte ich einen Fehler zu finden. Bei mir hat geholfen, in den Voreinstellungen den Haken bei der Benutzung des Grafikkartenprozessors rauszunehmen.

Jetzt läuft Photoshop erstmal wieder. Ich hoffe, der Fehler wird aber dennoch behoben, damit Photoshop wieder ordentlich arbeiten kann!

Grüße

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Claretta

Participating Frequently

Ho risolto secondo i consigli e sono finalmente ò ma non si chiudeva più, ho spento il computer di e finalmente da questo mattina tutto. Grazie a tutti.

Ma scrivere qui è un macello!

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twmeyer

Participating Frequently

So when I follow your posted directions to install previous version, your illustration of where to go... elipses and "more options"... it does exist in my Creative Cloud. There are no elipses, there are no more options... and now it's been a week. None of the work arounds you prescribe are working for me.
wtf is wrong with you? Fix this problem... I will never update in the first mont, ever again.
Looking at Capture One Pro.