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Ramón Tecólt
Participating Frequently
July 29, 2020
Answered

P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

  • July 29, 2020
  • 283 replies
  • 253888 views

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

This topic has been closed for replies.
Correct answer Mohit Goyal

Hi all,

 

05/20 update: We have resolved another program error issue while dragging assets from libraries to the artboard in Photoshop 22.4.1 update. Could you please update Photoshop to the 22.4.1 version via the Adobe Creative Cloud Desktop app and let us know your feedback.

 

Here's how you update Photoshop to its latest version: Update Creative Cloud apps

 

Thanks,

Mohit

283 replies

Participant
October 27, 2020

Cette méthode ne fonctionne pas puisqu'il est impossible de quitter photoshop normalement et donc enregistrer les nouveaux paramètres.
Cdt

Participating Frequently
October 27, 2020

Si, cette méthode fonctionne!

Il faut lancer PS à partir la APP sur écran Windows.

Puis ily a un écran PS de départ à partir on ouvre une photo.

Si l'on essaye d'ouvrir un photo à partir de là en effet PS le logiciel câle.

Main on a déja accès au paramètres comme "Préférences" etc.

Participant
October 27, 2020

Bonjour, Je suis dans la même situation, impossible d'utiliser Photoshop malgré les modifications et mises à jour de ma carte graphique. Photoshop reste bloqué, impossible de quitter le programme normalement et donc de modifier les préférences. J'ai besoin d'une solution en urgence svp !! comme les autres d'aillleurs.

Participant
October 27, 2020

hey, what helped for me is RESTARTING my computer 🙂

look in PS prefs if your graphic card is available!

~>> it isn't there with the first launch. close photoshop, RESTART the computer, open photoshop and look at the prefs... now it displays your graphic card!

photoshop works 100% ( on a Mac )....... till you shut down your computer, then you have to restart again :)))

 

ralphsomma
Known Participant
October 27, 2020

Same problem since last update.

I followed "workaround" tips:
Updated my graphic driver: Not a fix

Removed Photoshop Preferences folder: Not a fix

Disbaled the GPU: WORKED

Obviously not an ideal or permanent fix but allowed me to use Photoshop until a permanent fix/update is released.

Participating Frequently
October 27, 2020

Not very good with computers. What is GPU?

 

Participant
October 27, 2020

GPU is your graphics card inside your computer. Sometimes also called your video card.

I went back to the previous version of Photoshop and it seems to be working. Shame on Adobe for releasing this version with so many people having problems. 

Participant
October 27, 2020

Same here, get error message "Could not complete your request because of a program error." I am on Window 10 Adobe cloud

 

Participant
October 26, 2020

Work around doesn't work

Participant
October 26, 2020

I had the same issue.  Reinstalled older version.  That hasn't helped.  Clicked the workaround, didn't help.  I am dead in the water, not cool.

LubaSharapan
Participant
October 26, 2020

Photoshop automatically updated and completely failed to work on my PC. Following advice here, I uninstalled it and installed the previous version (only one, the latest one is available on Creative Cloud). This version allows me to at least open jpgs but crashes on the first action (such as basic cropping). I've turned off the graphics processor in preferences, but it accomplished nothing. Please help.

Participant
October 26, 2020

Também estou comproblemas na nova versão do photoshop, e agora? O que fazer Adobe?

Participating Frequently
October 26, 2020

Hello,

I am experiencing the same issue. Usually when the users see there is an update availbale they go for it or depending on their arrangements, the updates are installed automatically. So I got the Photoshop V 22.0 and guess what? All my work had to stop because my photshop was and is giving me error message and and cannot do anyrthing with my photos! Now I see that is suggested to downgrade to previous version! What is this? It's completely unacceptable! Please fix the issue ASAP in order for us to get back to work and also, before releasing anything like this advise the users for potential issues.

Participant
October 26, 2020

Only 6 days until Luminar AI is released... Half of us will probably jump ship and go there if this isn't fixed. I hear it is spectacular. I'm shocked this hasn't been fixed yet. I hope they don't actually intend on charging us for this month's fee.

Participant
October 26, 2020

In the past three years I have had no problems with Affinity Photo and its 10 updates. I even got it for free with another purchase.

October 26, 2020

Agreed. Affinity Photo is solid, and more than a match for Ps.