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Ramón Tecólt
Ramón Tecólt
Participating Frequently
July 29, 2020
Answered

P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

  • July 29, 2020
  • 283 replies
  • 253887 views

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

    This topic has been closed for replies.
    Correct answer Mohit Goyal

    Hi all,

     

    05/20 update: We have resolved another program error issue while dragging assets from libraries to the artboard in Photoshop 22.4.1 update. Could you please update Photoshop to the 22.4.1 version via the Adobe Creative Cloud Desktop app and let us know your feedback.

     

    Here's how you update Photoshop to its latest version: Update Creative Cloud apps

     

    Thanks,

    Mohit

    283 replies

    Show previous replies
    C
    coralie5E39
    Participant
    October 26, 2020

    bonjours j'ai des problème aussi avec photoshop il s'ouvre mais impossible de mettre des photos comment désactivé la carte graphique?

    S
    sha-dh710
    Participating Frequently
    October 28, 2020

    Lancez d'abord PS à partir de Windows.

    Il apparaît un premier écran avec lequel PS ne câle pas encore.

    Allez dans les Configurations/Préférences/Performance et enlevez le cochet activant le processeur graphique.

    (J'espère que ma traduction des points de menu est correctes. Je les déduis de ma version allemande)

     

    K
    kilsknoll
    Participant
    October 26, 2020

    I have the same problem but now with the 21. version as well now. I tried the photoshop recommended fix but nothing changed.

     

    Please fix this as soon as possible.

      X
      xcodemedia
      Participant
      October 26, 2020

      Please Hurry Up, we are realy facing trouble. Thx

      F
      F. Michael98A1
      Participant
      October 25, 2020

      I finally quit in frustration

      I can't even CLOSE photoshop without going to the Task Manager

        S
        Stephanie5DB5
        Participant
        October 26, 2020

        Same here, and I tried to install the previous version- to no avail. I cannot open any files (new or from my computer) or close Photoshop without Task Manager.

         

        Hey Adobe you owe me a refund for 2 days without a solution 😉 and on strict deadlines...!

        S
        Stephanie5DB5
        Participant
        October 26, 2020

        Thank Goodness, I figured it out, at least for myself, hopefully, it will help others

        I installed the previous version (21.2.4) and then uninstalled version 22.0. Before I had only installed the previous version but had not uninstalled the new one, so they were running simultaneously (I guess). It works now, yay!

        gener7
        Community Expert
        gener7Community Expert
        Community Expert
        October 25, 2020

        As long as I can remember, new releases, no matter how well tested in beta, does have problems when released into the wild. Even in the CS days, holding on to the previous release for at least a month was recommended.

         

        The Creative Cloud Desktop app has an option to remove old version during install.  In the future keep that box unchecked so you can continue to make your deadlines if your system has problems with any new version. You will still have the option to uninstall.

         

        Still keeping that earlier version helps if you have third party extensions and plugins that have not yet been updated.

        CamiMcQ
        CamiMcQ
        Participating Frequently
        October 25, 2020

        Do we have a fix for this yet?  Why was this released without testing.

        ?  I have had orders canceled because I can't give them a delivery date!  Come on Adobe - you are better than this!

          KATEBOYER
          KATEBOYER
          Participant
          October 25, 2020

          Is everyone using a Mac computer or PC? Just wondering if Mac laptops are having this issue also. 

          B
          bobbyjoeno1
          Participant
          October 25, 2020

          Same here turned off Graphics processor and still get the same problem will not open Raw or jpeg this is really grappy 

          C
          conniew89203570
          Participant
          October 26, 2020
          I deleted the updated version and ok installed the earlier version. At
          least you can continue working. I will wait for a fix.
          Omar.Fathy
          Community Expert
          Omar.FathyCommunity Expert
          Community Expert
          October 25, 2020

          I disabled Using the Graphic Processor and cleared recent files and it is working now:

            norazwandi
            norazwandi
            Participant
            October 25, 2020

            hi, i have same problem cannot open o create new file 

            A
            A. Yousuf
            Participating Frequently
            October 25, 2020

            Looks like there there is nothing much we can do at the moment other than wait. It's already been 4days since the problem started and I am quite surprised to see that the problem is not fixed yet. Adobe should seriously consider compensation for our lost work and time.

              B
              bellevueblogger
              Participating Frequently
              October 24, 2020

              This is so distressing!!!!

              S
              Adobe Employee
              Sympa
              Adobe Employee
              October 24, 2020

              Totally understand!!! I've been in this boat myself in the past. We're working hard on helping our customers and understand the distress you are under.  Please know we are looking at this issue closely. Unfortunately, there are a few different root causes and we are still identifying them individually. 

               

              We are working on a patch but the above steps should help to get you working again in the meantime. 

               

              Thanks, Sympa

              B
              bellevueblogger
              Participating Frequently
              October 25, 2020

              Unchecking Graphics Processor solved the problem for me.

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