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P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

Forum|Forum|5 years ago
July 29, 2020
283 replies
253882 views

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

This topic has been closed for replies.

Correct answer Mohit Goyal

Hi all,

05/20 update: We have resolved another program error issue while dragging assets from libraries to the artboard in Photoshop 22.4.1 update. Could you please update Photoshop to the 22.4.1 version via the Adobe Creative Cloud Desktop app and let us know your feedback.

Here's how you update Photoshop to its latest version: Update Creative Cloud apps

Thanks,

Mohit

Show previous replies

Mr News

Participant

Same issue with Photoshop v.22 (2021). Installed today (10/21/20), got error message trying to open ANY file, and same error message when trying to close Photoshop (had to force close with Task Manager). Tried removing configuration files folder, then Photoshop opened with a COMPLETELY unfamiliar UX, and STILL wouldn't open files, or close itself. Fortunately, I still have a working installation of v.21 (2020). Completely uninstalled v.22, and will wait a few months for this dazzling marvelous new update (if it actually works by then)....

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netia

Participant

How can I go back to v21 2020???

CamiMcQ

Participating Frequently

In Creative Cloud uninstall PS. When it’s finished, find PS in the apps on
CC and next to it are 3 dots. Click on those and you will see other
version or older version. Install that and you will have a working version
until the update is fixed.--

Cami

Cambria McCue

McAbbott Studios

804-505-0443

Visit me at:

www.mcabbottstudios.com
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D

Donald5C33

Participant

Test test

Address: 17949 Main St., #1025, Dumfries, VA 22026

Phone Number: 703.569.0504

L

Luz15B9

Participant

okey seems we are all experiencing same problem. in all the other Adobe programs I still can open my files, except for photoshop that keeps on saying "unable to find document"...guess we ll have to wait for you to fix this asap, in order to work w it!

C

CKSWarriorQueen

Participant

Your workaround does not work. WTF are people supposed to do????
I hope you are giving everybody a free month after the bull**** Adobe pulled. Who do you think you are, Trump vs. COVID???

C

CKSWarriorQueen

Participant

BTW, whose stupid idea was it to do this during a Mercuury retrograde?

Memories by Dotty

Participant

Im on a deadline with the same issue, I pay for the service. I don't want a workaround. When I am a paying customer, I expect a quality product for which I am spending my cash on. Please keep your updates in beta until you are sure you aren't creating issues for hundreds of online businesses at the present moment. I'm sorry to be a grump....but this happens every time an update is on this product. Someone has to say, keep your updates in beta longer til your bugs can be patched. Us paying customers want a quality product we can use...not one we have to do tech support to work with.

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twmeyer

Participating Frequently

Amen

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Beto.Gamberini

Participant

Deste a atualização , não consigo abrir nenhum doc.

o que fazer ????

Mohit Goyal

Community Manager

Hi there,

We're aware of the Program error issue with Photoshop 22.0. Our engineering team working on the fix, in the meanwhile, you can refer to the available workaround: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

We really appreciate your patience with us.

Thanks,

Mohit

T

twmeyer

Participating Frequently

reset Preferences, reset Camera Raw preferences, unchecked Graphic Processor.
all Windows 10
Can open any file, can't close the program (must use Task Manager)

A

Ary0101

Participant

Estou tendo problemas com a ultima atualização do PS, que não abre nenhum arquivo e nem fecha o programa, por favor tenho trabalhos urgente para entregar.

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Lumigraphics

Legend

Basically, the problem is an older GPU that Adobe no longer supports. Instead of disabling GPU Acceleration like Camera RAW does, the Photoshop team left a bug in that makes Photoshop throw errors.

S

Somebody5EDB

Participating Frequently

That can't be right. I just bought my computer brand new, less than a month ago, and I am having the same issues. Even fixes that have worked for other people are not working for me at all.

S

Sympa

Adobe Employee

Send me an email at sympa@adobe.com we are actively triaging this issue. So far all of our reports have been from users with much older hardware. If you are reproducing with something recent this could be the signal we need to learn more about the root cause.

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Surjit-Nagra

Participant

For Photoshop 2021, disable the graphics processor in Preferences > Performance.

You are using a GPU which is not supported which is causing the problem.