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P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

Forum|Forum|5 years ago
July 29, 2020
283 replies
253879 views

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

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Correct answer Mohit Goyal

Hi all,

05/20 update: We have resolved another program error issue while dragging assets from libraries to the artboard in Photoshop 22.4.1 update. Could you please update Photoshop to the 22.4.1 version via the Adobe Creative Cloud Desktop app and let us know your feedback.

Here's how you update Photoshop to its latest version: Update Creative Cloud apps

Thanks,

Mohit

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Tom16B817666238

Participant

Turning off the graphics processor worked, but you guys need to get this issue fixed.

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Sympa

Adobe Employee

Hi there. Send me an email at sympa@adobe.com . We'd like to troubleshoot further with you.

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Frogprints

Participant

Same problem here when I return to work. Extremely frustrated and unhappy especially I have an urgent job to finish.

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SheaCoz

Participant

I am having the same issue, and the program locks after the error message comes up. I tried turning off the graphics card, per below, but the latest message onscreen is: Something went wrong. Please restart the program and try again.

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Derek5C7F

Participant

I just updated all my adobe cloud software and I am getting the same error. How can I fix this? I can't even close out of photoshop because it gives me the error.

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slselwyn

Participating Frequently

This has to be the most troublesome Photoshop update since CC. So many people with the same problem. Going back to 2020 and everything works again. It is not enough fro Adobe just to blame the environment. There is some bad programming somewhere and it is causing a lot of people to waste a lot of time. I have a mixture of problems on 3 computers, all of which were stable before the upgrades. This has cost me nearly a day of work trying unsuccesfully to solve the problem. Personally I think that if they cannot solve this immediately, they should pull the update but they never do as they never admit to making a mistake. It's going to cost many users a pile of money.

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dbcdon

Participating Frequently

I did disable the videocard, and I also deleted the preferences folder. Neither worked. Went back to ps2020 and all is well again.

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Sympa

Adobe Employee

Hi there - shoot me an email at sympa@adobe.com. We'd like to test a possible workaround.

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de kriel

Participant

I tried the graphic processor... did not work... I give up... I installed and uninstalled 5x.... hopefully you have a better update soon...

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Somebody5EDB

Participating Frequently

I tried turning off graphics processor, no change. Moved the settings folder, no change. Reinstalled the old version, no change. Checked the layers composting box, no change. Anything else I can try?

Kevin Stohlmeyer

Community Expert

Have you checked for a Graphics driver update?

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Somebody5EDB

Participating Frequently

Thank you for the suggestion. I did update the graphics driver with no change, and then went through all the other steps one more time, again with no change.

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adamroth

Participant

Same thing Here. 2021 Photoshop under Prefernces > Performance; I had to uncheck Use Graphics Processor to get the application to even work! I have the latest MAC OS!

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ttamlyn

Participant

Turned off Graphics Processor and fixed the problem for me.

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Claudio5D51

Participant

Stesso problema, e ctrl+alt+shift non risolve

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