Skip to main content
A
AJ1969vsx
Inspiring
February 20, 2026
Question

P: PS v27.4 Remove Tool (GenAI: On) is not working and producing artifacts

  • February 20, 2026
  • 8 replies
  • 292 views

The AI ​​repair brush is not working in version 27.4. An error message appears when I set it to AI ON. When AI is set to AI AUTO, a pattern appears where the brush is supposed to repair.

Please fix this bug.

 

      8 replies

      jrcortez
      jrcortez
      Known Participant
      February 25, 2026

      Hello again... As I said yesterday, and to add to that... I use RTX 306 (updated yesterday), Win 11 with 32 RAM.

      The remove tool does not work in either PS v 27.4 or Beta v 27.5. I have made all possible changes: I reset the preferences, disabled the GPU, and nothing worked! Is there still a solution? It's incredible that it works for some users and not others! Cheers!

      Trevor.Dennis
      Community Expert
      Trevor.DennisCommunity Expert
      Community Expert
      February 25, 2026

      It would help if we had points of commonality between people seeing the issue.  So far we can see that ​@Wrivium  is using Windows 11 and an RTX2080 Ti.  I can’t see what driver he/she is using with the GPU.  The Studio driver works better than the Game Ready driver with Nvidea GPUs and Photoshop.  FWIIW I am using Windows 11 with RTX4080 with Studio driver, and I’m not seeing the problem.

      P
      Paweł267025364edj
      Participating Frequently
      February 25, 2026

      It's not the user who should worry about this. Adobe should test it on different cards and systems before releasing an update. They're probably doing it, but clearly not thoroughly. My drivers are fine. They'll just quietly fix it, and one day I'll run Adobe and it will work, but no one knows how long it will take :). It's always like that. Blaming the system, the card, etc. In my case, they spent nine days digging into my computer, and I finally fixed it myself. I just ran CC with Administrator privileges and set it to "forever," and that was it. And what I went through with them is worthy of a movie :).

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      February 25, 2026

      It's not the user who should worry about this. Adobe should test it on different cards and systems before releasing an update. They're probably doing it, but clearly not thoroughly. 

       

      In principle, you're right, but...

      ...there are thousands of different hardware configurations, installed software in various versions, and so on.

      A software manufacturer simply isn't able to test all possibilities and relies, among other things, on user feedback. 

       

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
        francoise_3226
        francoise_3226
        Participant
        February 25, 2026

        Probleme avec l’outil supprimer (avec ou sans IA)J’ai désinstallée et réinstaller Photoshop,mis à jour mon pilote graphique Nividia,réinitialiser les préferences de Photoshop et ça ne marche toujours pas alors que tout marchait avant 

        P
        Paweł267025364edj
        Participating Frequently
        February 25, 2026

        I confirm. It's not working for me either :(. Knowing Adobe, they'll keep you on the hook for days or weeks before they fix it, or if you give them access to your computer, they'll clutter it with files, etc. I fought with them on a different issue for 9 days and the agency didn't work :).

        Sameer K
        Community Manager
        Sameer KCommunity Manager
        Community Manager
        February 25, 2026

        Hey, ​@Paweł267025364edj. Thanks for adding your comment. I’ve been trying to recreate this, but it doesn't seem to reproduce. Could you share a video showing the Layer Structure and the issue?

        It’ll help if there is a set of steps or conditions that must be met for the issue to appear. 

        Thanks!
        Sameer K

        W
        Wrivium
        Participating Frequently
        February 25, 2026

        ​@Sameer K 
        I don’t have installed 27.4, but I do have Beta (27.5) were I have the same issue.
        Here is a video: https://drive.google.com/file/d/1JEHm32IgHTkESPO7qkcFYmeQ1D-xIPSe/view?usp=sharing

        jrcortez
        jrcortez
        Known Participant
        February 24, 2026

        Hello! My Photoshop was updated to v 27.4 two days ago and PS Beta v 27.5 was updated today. The remove tool does not work in either of them! What should I do? Thank you!

        W
        Wrivium
        Participating Frequently
        February 25, 2026

        I recommend going back to version 27.3 until they fix this. That’s what most of us have done.

          P
          Paweł267025364edj
          Participating Frequently
          February 25, 2026

          That's exactly what I did. I installed 27.3.1 and everything works fine. I posted here specifically about the update not working, but the moderators don't want to post it here because they're afraid users will find out the truth :)

            Sameer K
            Community Manager
            Sameer KCommunity Manager
            Community Manager
            February 23, 2026

            Hey, ​@Wrivium, & ​@AJ1969vsx. Welcome to the Photoshop Community. I’ll help you figure this out.

             

            In a recent conversation, we confirmed that 'Run as Administrator'—something as basic as that — helps in a few cases. 

            Just head to the Photoshop installation folder (Default - C:\Program Files\Adobe\Adobe Photoshop 2025)

            Find Photoshop.exe > right-click > use 'Run as Administrator'.

             

            Let me know how it goes. 
            Sameer K
            (Type '@' and type my name to mention me when you reply)

              W
              Wrivium
              Participating Frequently
              February 23, 2026

              Hi ​@Sameer K!

              Unfortunately, there are no changes by running as administrator.
              As I mentioned before, I went back to the previous Photoshop version (27.3.1) because I needed to work and this situation makes it impossible.
              I’ve now updated again to see if there was any improvement, and clearly there isn’t.

              Here’s what happens with the brush. It’s set to “Generate AI off”, but it doesn’t work whether it’s on or off. It creates those gray lines, sometimes gray lines with patterns, and in other photos only patterns, just like it’s happening to ​@AJ1969vsx 
              When the stroke is longer, that error message appears. In the previous version, everything works perfectly.

              Gray lines and error message

               

                W
                Wrivium
                Participating Frequently
                February 23, 2026

                More test.
                This is the brush behavior on automatic:

                Remove Tool - Automatic

                With AI on, it no longer draws lines — the error message just appears:
                 

                I’m running the tests with everything set up exactly how I normally use Photoshop. There are no new Windows updates, and I also checked that my graphics card is up to date.
                And it doesn’t have any compatibility issues with Photoshop.
                 

                 

                W
                Wrivium
                Participating Frequently
                February 21, 2026

                I have the exact same problem, so I went back to the last version since I need to work.
                But here is my system: 

                Adobe Photoshop Version: 27.3.1 20260130.r.4 dc82f6c  x64 (final, Release)
                Number of Launches: 2664
                Operating System: Windows 11 64-bit
                Version: 11 or greater 10.0.26200.7840
                System architecture: Intel CPU Family:6, Model:14, Stepping:10, AVX2, HyperThreading
                Physical processor count: 6
                Logical processor count: 12
                Processor speed: 3696 MHz
                Built-in memory: 32704 MB
                Free memory: 20964 MB
                Memory available to Photoshop: 25139 MB
                Memory used by Photoshop: 70 %
                Crash Handler: Adobe
                DCX Version: 9.11.1
                SAM SDK Version: 14.3.4
                ACP.local Status:
                 - SDK Version: 5.8.2
                 - Core Sync Status: Reachable and compatible
                 - Core Sync Running: 7.8.10.1
                 - Min Core Sync Required: 4.3.66.28
                Live Edit Client SDK Version: v6.1.1
                Adobe Firefly: Please use any generative AI feature to view the latest version.
                OpenColorIO version: 2.4.2
                C2PA library version: Adobe CAI SDK: adobe_api/1.22.3
                NGL Version: 1.42.0.5
                Chalkboard: Disabled.
                Chalkboard Doc Create: Disabled.
                D3D12Warp renderer: Disabled.
                Precise Color Management for HDR Display: Disabled.
                Alias Layers: Disabled.
                Highbeam: Enabled.
                Wintab Digitizer Services
                    Spec Version 1.4
                    Impl Version 1.39
                    Num Devices 1
                PSUserConfig entries:
                 - K uSty UseSystemStylus 0
                Image tile size: 1024K
                Image cache levels: 4
                Font Preview: Medium
                HarfBuzz Version: 11.0.0
                TextEngine: ATE 7.10.0 (19249c2)
                 ======= GPU
                Native API stable: True
                OpenCL API stable: True
                GPUDeny:               0
                GPUForce:              0
                useGPU:                1
                useOpenCL:             1
                isGPUCapable:          1
                isGPUAllowed:          1
                GPUName:               NVIDIA GeForce RTX 2080 Ti
                GPUVendor:             NVIDIA
                NVIDIA GeForce RTX 2080 Ti  UNKNOWN, NVIDIA
                IsNativeGPUCapable:    1
                IsOpenCLGPUCapable:    1
                HasSufficientRAM:      1
                  GPU accessible RAM:                11,027 MB
                  Required GPU accessible RAM:        1,500 MB
                UseGraphicsProcessorChecked:   1
                UseOpenCLChecked:              1
                Windows remote desktop:  0
                Windows available feature level:     12.2
                Windows required feature level:      12.0
                Windows has required feature level:  1

                AxelMatt
                Community Expert
                AxelMattCommunity Expert
                Community Expert
                February 21, 2026

                An error message appears when I set it to AI ON

                 

                ​@AJ1969vsx What’s the error message? Please post the message word-by-word.

                We need also more informations about your system. Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

                 

                In the meantime you can try to reset the Photoshop preferences. somtetimes it may help.

                .https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually

                Remember to back up your settings before doing the preference reset: https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

                My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
                A
                AJ1969vsxAuthor
                Inspiring
                February 21, 2026

                 

                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices