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Participant
September 25, 2026
Question

P: (Sept25) PS 27.10 AI Assisted Editor: Gemini 3.1 (Nano Banana 2) fails with "Something went wrong"

  • September 25, 2026
  • 36 replies
  • 254 views

I'm experiencing a persistent issue with the Gemini 3.1 (Nano Banana 2) partner model in the Photoshop 2026 AI Assisted Editor (Beta) with Firefly. It worked normally yesterday (Sep 24) but stopped working today (Sep 25) and has been failing for several hours now.

 

WHAT HAPPENS

Every generation attempt using Gemini 3.1 (Nano Banana 2) fails with: "Something went wrong. Please try again later." (see attached screenshot)

 

STEPS TO REPRODUCE

1. Open AI Assisted Editor (Beta) with Firefly

2. Upload a reference image

3. Select model: Gemini 3.1 (Nano Banana 2)

4. Enter a prompt (e.g. vintage photo restoration prompt)

5. Click Generate

6. Result: "Something went wrong. Please try again later." - no image is produced

 

WHAT I'VE ALREADY CHECKED / RULED OUT

- Internet connection is stable

- Generative credits are not the issue: 2,960 / 4,000 premium credits remaining (see screenshot), plan resets Oct 15, 2026

- All OTHER models work correctly: Firefly Image 5, GPT Image 1.5/2, FLUX.1 Kontext, FLUX.2 pro - only Gemini 3.1 (Nano Banana 2) fails

- Signed out and back into Creative Cloud - no change

- Reproduced independently on TWO different computers/accounts - same error on both, which rules out a local machine or cache issue

- Checked status.adobe.com - no incident currently listed for Creative Cloud / Firefly / Photoshop generative AI services

 

ENVIRONMENT

- Adobe Photoshop Version: 27.10.0 20260824.r.26 9d9635d arm64 (final, Release)

- Operating System: macOS 27.0.0

- Hardware: Apple M2 Pro, 16 GB RAM

- Plan: Creative Cloud Pro (4000 credits/month)

 

Could you please confirm whether this is a known/ongoing backend issue with Gemini 3.1 (Nano Banana 2), and let me know an expected resolution time? Happy to provide the exact prompt text or additional screenshots if that helps investigate.

 

Thank you,

Serhiy (Noah) Havrylovych

    36 replies

    Participant
    September 29, 2026

    UPDATE: question...Is anyone (who is having issue with SOMETHING WRONG) finding that a recent update to CREATIVE CLOUD has failed?

    Participant
    September 28, 2026

    Same issue, Nano Banana models.
    Restarted, logged CC, reset preferences etc. No change. 3720/4000 credits.

    Participant
    September 28, 2026

    Same problem and its started in friday!

    Participant
    September 28, 2026

    Same here since yesterday.

    Participant
    September 27, 2026

    Same issue.  Was working great for me about a week ago.

    Participant
    September 27, 2026

    I have been having same issue for several days now.  Everything was working fine and now it won’t work for me.  

    Participant
    September 27, 2026

    I have the same issue

    Participant
    September 27, 2026

    you can Use the same prompt from ChatGPT to edit in photoshop with Prompt to edit Function.
    Just provisional measure but it’s work.

     

    Participant
    September 27, 2026

    Same here, on MacOS, started 3 days ago.

     

    Participant
    September 27, 2026

    Yeah me too, i cant use the AI assisted as well. Im also try to uninstall and reinstall, but didn’t fix the problem. I need a solution!

    Participant
    September 27, 2026

    im also try the Photoshop Beta and compare with my network, seems like not working too. So why i should update the software if didn’t work.

    Participant
    September 27, 2026

    and now i had to use GPT Images with High and use 80 credit for 1 image and i have around 15 images, i need more credits :(