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Participant
Sep 25, 2026 5:56 PM UTC
Question

P: (Sept25) PS 27.10 AI Assisted Editor: Gemini 3.1 (Nano Banana 2) fails with "Something went wrong"

I'm experiencing a persistent issue with the Gemini 3.1 (Nano Banana 2) partner model in the Photoshop 2026 AI Assisted Editor (Beta) with Firefly. It worked normally yesterday (Sep 24) but stopped working today (Sep 25) and has been failing for several hours now.

 

WHAT HAPPENS

Every generation attempt using Gemini 3.1 (Nano Banana 2) fails with: "Something went wrong. Please try again later." (see attached screenshot)

 

STEPS TO REPRODUCE

1. Open AI Assisted Editor (Beta) with Firefly

2. Upload a reference image

3. Select model: Gemini 3.1 (Nano Banana 2)

4. Enter a prompt (e.g. vintage photo restoration prompt)

5. Click Generate

6. Result: "Something went wrong. Please try again later." - no image is produced

 

WHAT I'VE ALREADY CHECKED / RULED OUT

- Internet connection is stable

- Generative credits are not the issue: 2,960 / 4,000 premium credits remaining (see screenshot), plan resets Oct 15, 2026

- All OTHER models work correctly: Firefly Image 5, GPT Image 1.5/2, FLUX.1 Kontext, FLUX.2 pro - only Gemini 3.1 (Nano Banana 2) fails

- Signed out and back into Creative Cloud - no change

- Reproduced independently on TWO different computers/accounts - same error on both, which rules out a local machine or cache issue

- Checked status.adobe.com - no incident currently listed for Creative Cloud / Firefly / Photoshop generative AI services

 

ENVIRONMENT

- Adobe Photoshop Version: 27.10.0 20260824.r.26 9d9635d arm64 (final, Release)

- Operating System: macOS 27.0.0

- Hardware: Apple M2 Pro, 16 GB RAM

- Plan: Creative Cloud Pro (4000 credits/month)

 

Could you please confirm whether this is a known/ongoing backend issue with Gemini 3.1 (Nano Banana 2), and let me know an expected resolution time? Happy to provide the exact prompt text or additional screenshots if that helps investigate.

 

Thank you,

Serhiy (Noah) Havrylovych

    51 replies

    Participant
    Sep 29, 2026 12:33 PM UTC

    same problem here. please adobe. fix this.

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    __PO
    Participating Frequently
    Sep 29, 2026 8:27 AM UTC

    The same issue, only on the google models 

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    Participant
    Sep 29, 2026 6:53 AM UTC

    same here.

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    Participant
    Sep 29, 2026 6:56 AM UTC

    I received remote support from Adobe and confirmed that only the Gemini models are not working. I thought it was just a temporary server issue, but it still isn't working after a whole day.

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    Participant
    Sep 29, 2026 1:30 AM UTC

    UPDATE: question...Is anyone (who is having issue with SOMETHING WRONG) finding that a recent update to CREATIVE CLOUD has failed?

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    Participant
    Sep 28, 2026 3:51 PM UTC

    Same issue, Nano Banana models.
    Restarted, logged CC, reset preferences etc. No change. 3720/4000 credits.

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    Participant
    Sep 28, 2026 1:37 PM UTC

    Same problem and its started in friday!

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    Participant
    Sep 28, 2026 3:51 AM UTC

    Same here since yesterday.

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    Participant
    Sep 27, 2026 5:59 PM UTC

    Same issue.  Was working great for me about a week ago.

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    Participant
    Sep 27, 2026 5:57 PM UTC

    I have been having same issue for several days now.  Everything was working fine and now it won’t work for me.  

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    Participant
    Sep 27, 2026 2:34 PM UTC

    I have the same issue

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