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Participant
September 25, 2026
Question

P: (Sept25) PS 27.10 AI Assisted Editor: Gemini 3.1 (Nano Banana 2) fails with "Something went wrong"

  • September 25, 2026
  • 36 replies
  • 254 views

I'm experiencing a persistent issue with the Gemini 3.1 (Nano Banana 2) partner model in the Photoshop 2026 AI Assisted Editor (Beta) with Firefly. It worked normally yesterday (Sep 24) but stopped working today (Sep 25) and has been failing for several hours now.

 

WHAT HAPPENS

Every generation attempt using Gemini 3.1 (Nano Banana 2) fails with: "Something went wrong. Please try again later." (see attached screenshot)

 

STEPS TO REPRODUCE

1. Open AI Assisted Editor (Beta) with Firefly

2. Upload a reference image

3. Select model: Gemini 3.1 (Nano Banana 2)

4. Enter a prompt (e.g. vintage photo restoration prompt)

5. Click Generate

6. Result: "Something went wrong. Please try again later." - no image is produced

 

WHAT I'VE ALREADY CHECKED / RULED OUT

- Internet connection is stable

- Generative credits are not the issue: 2,960 / 4,000 premium credits remaining (see screenshot), plan resets Oct 15, 2026

- All OTHER models work correctly: Firefly Image 5, GPT Image 1.5/2, FLUX.1 Kontext, FLUX.2 pro - only Gemini 3.1 (Nano Banana 2) fails

- Signed out and back into Creative Cloud - no change

- Reproduced independently on TWO different computers/accounts - same error on both, which rules out a local machine or cache issue

- Checked status.adobe.com - no incident currently listed for Creative Cloud / Firefly / Photoshop generative AI services

 

ENVIRONMENT

- Adobe Photoshop Version: 27.10.0 20260824.r.26 9d9635d arm64 (final, Release)

- Operating System: macOS 27.0.0

- Hardware: Apple M2 Pro, 16 GB RAM

- Plan: Creative Cloud Pro (4000 credits/month)

 

Could you please confirm whether this is a known/ongoing backend issue with Gemini 3.1 (Nano Banana 2), and let me know an expected resolution time? Happy to provide the exact prompt text or additional screenshots if that helps investigate.

 

Thank you,

Serhiy (Noah) Havrylovych

    36 replies

    andrewo35314323
    Participant
    September 26, 2026

    I’ve got exactly the same issue on PC.

    Marvelous_Swirl043e
    Participant
    September 26, 2026

    ​@Trevor.Dennis 
    I have been facing same issue last two daay every time in AI Assistance with gemini model. GPT working fine. 

     

    Participating Frequently
    September 27, 2026

    2 days ago I was able to get Chatgpt to work too but now all models have the same error message. : /

    Trevor.Dennis
    Community Expert
    Community Expert
    September 26, 2026

    The only information you have given us is that you have seen a ‘Violating guide lines’ error message.  What prompt did you use?

    What AI model?

    What was the image?

    Is this happening every time?

    Even if you are just trying to ‘adjust the lighting’ the image you are trying to edit must fit the user guidelines.  i.e. not too much exposed skin

    Participating Frequently
    September 26, 2026

    I was working on Gemini previously but all of them don’t work now. 
    I work on both light painting and astrophotography and again, none of them work as well.
     
    Yes it is happening every time now. 

    Occationally I get error messages “We cannot generate the image etc” which I assume I violated guidelines as mentioned “too much exposed skin”. 

    The prompt I used before was also working “Professionally retouch the photo and correct the lighting.”

    3 days ago, all of them worked perfectly and I just can’t get around my head what is going on.  


     

     

    Trevor.Dennis
    Community Expert
    Community Expert
    September 26, 2026

    There is no way that ‘Adobe’ Generative AI will work on your pole dancer.  It is the very definition of what constitutes a guideline breach.  So I have used Select Subject to select the pole dancer. Copied her to a new layer and turned that layer off.  Filled the outline of the pole dancer with black in the original layer.

    We are in with a chance now.

    I was still unable to affect a significant improvement though.

    Participating Frequently
    September 26, 2026

    I tried AI Assisted in photoshop and I topped up with cerdits. It worked for me for 3 days and then all of a sudden I keep getting this error message. Tried all online solutions possible (logging in and out, clear cache, disabling firewall, reinstalling photoshop. Nothing works for me. 

    Now I’m stuck with no refund or no where to use my credits. 
    Also I’m a light painting photographer, stop saying i’m violating guide lines. 
    I’m just trying to correct the lighting only.