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Pen pressure not working in the new Photoshop 2020 (21.0.2)

Forum|Forum|6 years ago
December 12, 2019
41 replies
86606 views

After installing the new Photoshop 2020 on my Wacom Companion 2, turns out the pen pressure is NOT WORKING at all. However the previous versions (20.0.6 and 19.1.6) still work perfectly with the pen pressure.

Has anyone run into that issue ?

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Correct answer davescm

Update : With 21.2.2 you may need to remove the PSUserConfig.txt file

The latest versions are designed to work with Windows Ink and Adobe have made improvements in that area, many of the old bugs have been addressed. I've used Windows Ink here for the last year.

Remove the PSUserConfig.txt file and in Wacom tablet properties check Windows Ink.

Dave

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SandeepBajjuri

Participating Frequently

hi

i have problem with pen pressure in brush settings in my windows 10 pro desktop (laptop) and i dnt have ("C:\Users\[USER]\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings") these settings, please help me out from this problem

PECourtejoie

Community Expert

Hello, which tablet do you have? do you have a checkbox in its preferences to select wintab or windows ink?

josephlavine

Community Expert

It's common that you might need to update your tablet driver when Photoshop is updated. Good place to start.

Warmly/j

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Allen Birnbach

Inspiring

My brush tool stopped working in Photoshop 2020. I got this response from Wacom and it worked for me:

Sometimes Photoshop can exhibit odd/erratic/weird behavior. The first step is to make sure that you are running the latest version of Photoshop CC. If you are, we will then suggest resetting the program’s preferences.

- Open Adobe Photoshop CC

Go to the Menu Bar, and click on Adobe Photoshop CC

Select Preferences, then General

Click on the box labeled “Reset Preferences On Quit” then OK on the confirmation dialog.

Close Photoshop, then relaunch the application and test.

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SandeepBajjuri

Participating Frequently

hi, i have cc2020, im also facing the same problem( pen pressure) but i dnt have any settings photoshop settings like wat ur mention in msg, how can i solve this problem? please let me know as soon as possible

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elsebski

Participant

Thank You @weigajan !

daniellieske

Known Participant

Oh my dear god, I dreaded the day when the WinTab hack would no longer be supported. Now it happened and without warning. Let me be very clear on this: WINDOWS INK IS NOT AN OPTION!

Good luck trying to make it an option! The issues are so manifold you'll be fighting a 100-headed hydra there.

So, here I'm sitting on my old 20.0.6 version, dreading the day when it won't be supported any longer.

Yes, the ongoing theme connecting every single Photoshop update over the past few years is DREAD. And I'm paying for it, which adds insult to injury.

chad.rolfs

Participating Frequently

Hear you loud and clear and we're on it. Fix is coming very soon. Apologies for the WinTab breakage in 21.2.2!
Here are your current options until we post the update with the fix (very soon!):

1. Uninstall 21.2.2 (Back up your prefs!) and reinstall 21.2.1 (restore your prefs); WinTab works.

2. Stick with 21.2.2 until the update posts. 21.2.2 requires Win Ink checkbox enabled in Wacom settings enabled and removal of PSUserConfig.txt

Other things you need to tweak in the Win OS to get Win Ink to work better:
- go to Control Panels > Pen and touch and disable Press and hold (explained more here: https://helpx.adobe.com/photoshop/kb/tablet-support-faq-photoshop.html)
- go to Settings > Devices > Pen & Windows Ink: enable "Let me use my pen as a mouse in some desktop apps"

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davids30652829

Participant

I'm very glad to hear you're working on it. Thank you.

Just to throw my hat into the ring: I'm afraid I don't have time to read all 6 pages of this thread, so don't know if it's already been mentioned, but I have always set my Intuos Pro 4's mapping option to mouse mode. It seems the Wacom driver only gives you the Windows Ink option in pen mode, so I'd have to re-learn how to paint with it.

Perhaps Windows Ink is also why Photoshop 21.2.2 is very laggy on my Wacom Cintiq Pro (which I do use in mouse mode).

So... some more reasons to stick with WinTab, for the time being. I'll revert back to 21.2.1 or earlier for now, as you've suggested.

Thanks.

sue_yank81807625

Participant

Hi Guys & Adobe,

I just bought XP-Pen Star 03 V2 around July, I tried use the method putting in PSUserConfig.txt the pen pressure was worked. But when Photoshop auto update to 21.2.2 no matter I unistall or reinstall Photoshop or put in PSUserConfig.txt. The pen pressure is nothing happen at all.

I test SAI paint have no issue about pen pressure, works perfectly. But I been using Photoshop for so long, I wish to continue using Photoshop for painting. Could you fix this issue as soon as possible?

K

KassandraVasquez

Participant

Uninstall the latest version and reinstall the pervious one and then add the PSUserConfig.txt file to that version. Should work

K

KassandraVasquez

Participant

I'm also still having this problem! I followed the directions Weigajan gave.

Last time this happened I was able to fix it but this time it's not working. Why does this issue keep happening?

AxelMatt

Community Expert

This is a known bug in the latest version. Adobe is working to fix it.

https://feedback.photoshop.com/photoshop_family/topics/photoshop-pen-tablet-windows-ink

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

Karmalakas

Known Participant

If Adobe cared, such a huge change wouldn't have been made as a patch, but rather as a major or at least a minor release. They just didn't care if it would ruin all workflow for Wacom users on Windows. Also, if they at least pretended they care after such a huge fail, they would've rolled back their code to the previous version and pushed that as a new patch. That would've taken max 1 hour, but they just don't care.

My guess is, they will never give back the PSUserConfig.txt fix as a solution and they will try to just fix Windows Ink compatibility. And my guess is, this will take at least half a year.

coldrum

Participant

Auto installed the latest PS update yesterday (21.2.2) and surprise surprise, nothing but issues. No pen pressure, crashing on file open, ,slow, freezing . I reinstall everything twice including drivers...no change. A day later after constant crashes and loss of pen pressure, I realize the cause. Uninstall latest version, then install the oldest version in the cloud (20.0.10). finally back to work... thanks for nothing Adobe

davescm

Community Expert

So did you follow the instructions in this, and other, threads to enable Windows Ink and remove PSUserConfig.txt the restart Photoshop?

Dave

nigelj89921973

Known Participant

Oh, my God! So many people in this thread explained why it is not a solution and why we shouldn't do this... why do you continue to force this advice?

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Ruiz5C49

Participant

Disabled Windows Ink, rollback from PS 21.2.2 to PS 21.2.1 (Windows 10 v.1809) and WinTab works perfect with config file

nigelj89921973

Known Participant

By the way, I've done the same - reverted PS to ver. 21.2.1
So, the pen pressure came back, but... unexpectedly some other strange bugs appeared. I can't systemize them... sometimes dropper doesn't work, sometimes pan tool, sometimes lags happen... etc. Only restarting Photoshop fixes those bugs.
Moreover, when reinstalling PS to previous version all my settings, brushes, actions, styles... all was set to zero! Why couldn't Adobe Photoshop keep my preferences whilst that operation - incomprehensible! So, I was forced to repair my prefs by copy-pasting from the previous version's folders! It really enrages!