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Pen pressure not working in the new Photoshop 2020 (21.0.2)

Forum|Forum|6 years ago
December 12, 2019
41 replies
86606 views

After installing the new Photoshop 2020 on my Wacom Companion 2, turns out the pen pressure is NOT WORKING at all. However the previous versions (20.0.6 and 19.1.6) still work perfectly with the pen pressure.

Has anyone run into that issue ?

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Correct answer davescm

Update : With 21.2.2 you may need to remove the PSUserConfig.txt file

The latest versions are designed to work with Windows Ink and Adobe have made improvements in that area, many of the old bugs have been addressed. I've used Windows Ink here for the last year.

Remove the PSUserConfig.txt file and in Wacom tablet properties check Windows Ink.

Dave

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Brian5E3C

Participant

So, I have tried the following:

1) Reset my Desktop

2) Uninstalled/Reinstalled Wacom Drivers

3) Save PSUserConfig.txt in the C:\Users\[USER]\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings

4) Uninstalled/Reinstalled Photoshop

Pressure Sensitivity is still not functional in Photoshop. This is unfortunate because everything was working prior to the latest update to Photoshop. This is also the 2nd thing that has now become broken with this program.

The Rotation tool is also rendered nonfunctional.

Please help.

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philippev98610928

Participating Frequently

Hello everybody. Just to clarify :

We are used to turn of Windows Ink systematicaly when using a Pen Tablet because it causes a lot of issues. (Wacom and other brands)

When windows Ink is ON :

1-There is a 1 second delay with every new clic and drag before the cursor catches up with the stylus. It happens when dragging a window, using a slider to adjust a value (in photoshop or any other app), resizing a layer, and even when drawing. So the begining of each new stroke will freeze for 1 sec before catching up to the movement of the stylus. You can imagine the hell it can be when hatching, or doing fast repetitive movements.

2-Certain applications, like Chrome for exemple, don't respond to the stylus for certain things. You can't move the chrome window around at all when windows ink is enabled. You can't drag and drop email in your inbox from one tab to another, some clics or double clics aren't registered at all ...etc.

3-Windows Pen & Stylus fonctionnalites are working against a fluid use of a Stylus. Especially the infamous "Press and hold" setting, that needs to be disabled systematically if you don't want this "mouse freezing blue circle of death" to appear each time you stop moving your hand for more than half of a second. (I suspect this functionnality to be responsible for the lag before each new stroke, even when you have it turned off)

4-Just while typing this post, I've discoverd a new issue. With Windows Ink enabled, it is impossible to select text by dragging over it with the stylus. I had to drop it and use my mouse each time I wanted to edit a sentence.

These are all the reasons (I can think of right now) why we have no choice but to disable Windows Ink, and use the WinTab alternative to get the pressure sensitivity back in Photoshop.

I'm assuming that everyone would love to use regular settings, and not to have to tamper with this kind of work around every time, but unfortunatly that is not possible.

I'm also having the issue of not being able to get pressure sensitivity back in Photoshop with the PSUserconfig.txt trick since the last update. And I hope you now understand why enabling Windows Ink is not a fix.

Again, using the PSUserConfig trick is not a choice, it is essential for a proper workflow.

I'm currently paying for the full Adobe suite, and not being able to work properly is a big issue right now.

Not knowing when this will be resolved is very worrisome.

PS: "Windows Ink" or "Pen and Touch" drivers on Windows, are currently pushing for touch and tablet functionnalities. These are cumbersome and unfit for any professional Stylus use.

davescm

Community Expert

This forum is mainly answered by volunteer users, we don't work for Adobe.

If you are having issues with Windows Ink (or have reasons why Wintab is better) then you need to post them where Adobe developers will see them :

https://feedback.photoshop.com/photoshop_family

Dave

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philippev98610928

Participating Frequently

Good advice, thanks !

Karmalakas

Known Participant

Looks like Adobe solved Pen Pressure issue, but introduced completely other.
All third party panels I have (from 3 different developers) are now messed up. With mouse they work fine, but with pen... Almost all buttons, tabs and other clickable elements needs a double tap with a pen to do what they supposed to do.

Also they messed up even their own panels. The main one is Curves. Barely usable. Trying to adjust very slightly, it thinks it's a long press and you need to release and then adjust again to see real-time changes. Lots of places are messed up now if you're using only pen.

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Erik--H

Known Participant

I've had to role back to 21.20. Adobe may have addressed the issue with Wacom pen pressure and not needing the PSUserConfig any longer, but as Karmalakas pointed, they've introduced other issues.

1. For example when resizing the brush in Photoshop when using Alt+RMB on Windows 10 with Windows Ink enabled, a little "Alt" text popup is shows up everytime when resizing the brush.

Anyone know how to get rid of this with Windows Ink enabled? See image below:

2. Resizing of the brush stalls out when using the Alt+RMB every couple of times with Windows Ink enabled which makes it basically unusable and extremely frustrating. This issues kills my workflow as I'm constantly resizing my brush a lot for concept art.

3. Things like MMB scrolling with a Wacom pen doesn't work with Windows Ink enabled.

4. All of the other little annoying idiosyncrasies of Windows Ink, feedback rings, text highlight graphics etc.

Maybe these aren't Adobe's problem, but eitherway, I preferred having to use the PSUserConfig at this point because at least that way we could avoid all of these Windows Ink conflicts.

I don't have these issues with Zbrush, Substance Painter, Blender, Mari, or 3d Coat when Windows Ink is disabled.

Adobe, please figure out a way for users to have the option to disable Windows Ink, even if it requires using the PSUserConfig.

Currently I won't be able to update to the latest version of Photoshop until they figure out how to get Photoshop, Wacom and Windows Ink to play nicely together.

Maybe I'm missing a step in Windows 10 with how to disable all of the issues I listed above with Windows Ink. I'm open to suggestions:)

davescm

Community Expert

You are not addressing Adobe here. This forum is answered mainly by volunteer users. You can raise bug reports/feature requests at the link below , where they will be seen by Adobe developers.
https://feedback.photoshop.com/photoshop_family

Dave

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adonijahs42160970

Participant

So now with this latest update it seems they fixed the original issue. Now to get pen pressure to work I had to DELETE this PSUserConfig.txt file

davescm

Correct answer

Community Expert

Update : With 21.2.2 you may need to remove the PSUserConfig.txt file

The latest versions are designed to work with Windows Ink and Adobe have made improvements in that area, many of the old bugs have been addressed. I've used Windows Ink here for the last year.

Remove the PSUserConfig.txt file and in Wacom tablet properties check Windows Ink.

Dave

timm45589699

Participant

Some friendly advise to everyone. This didint solve it at first but that was because i named the file with .txt at the end. When you just name the file PSUserConfig it workt for me!

Thanks for the help!

viktorc92663764

Inspiring

it helps. thank you (Windows 10 pro+ Wacom Intous 3)

crodat

Participant

it helps, thanks.

looking forward to the real fix.

c

alexhadji

Participant

I've recently updated to the newest photoshop as of yesterday and seems like everything is working back to normal. Not sure about windows but on the Mac Catalina, everything is back to normal.

aleX

chad.rolfs

Participating Frequently

Thanks for confirming aleX! There is still an open bug with build-up where you can get blobs at the start of your stroke. That'll be fixed in the next update.

alexhadji

Participant

Hi Chad,

Indeed, yes I see what you mean. there are blobs when you first press. That would be beneficial with certain brushes to correct. I look forward to the next update which will fix that.

Thanks Chad and thanks for correcting these issues.

aleX

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abrownknee

Participant

I have an UGEE 2150. I had the same issue however it was a tablet setting for me. I had to enable the "Enable Digital Ink" option. Not sure if there is a similar setting for any of the fancier tablets out there.

Pen pressure works for me after enabling that setting.