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Fotomaker01RA
Known Participant
March 20, 2025
Question

Photo Restoration Neural Filter Temporarily Disabled

  • March 20, 2025
  • 2 replies
  • 950 views

I've been using this filter for the past few weeks because I was making notes and developing a script for a video for YouTube. I'm in the middle of that project that I need to complete this week.

 

Tonight, when I go to the Neural Filters > Photo Restoration, I keep getting the message noted in the Subject line above - on both my Ps 2025 production release and Ps 2025 beta (each on different Win 11 systems - one a desktop AMD-based GPU, the other a laptop NVIDIA processor - respectively). In all tests tonight, I'm working with .jpg images - RGB mode even if black & white. I have Use Graphics Processor enabled on both systems.

 

I've shut down and restarted Ps. Doesn't help.

 

I am seeing a pattern - as I continue to try to diagnose this - that if there's a single subject in my image I don't get that Error message. The image I was working on earlier tonight has three subjects in it. That image consistently produced the Disabled error message.

 

I'm getting a bit frantic given the timeline I had to prep, record and post a video on this topic this week (week of March 16, 2025).

 

Does anyone know what's going on? What the ETA is to re-availability of an operational Photo Restoration Neural Filter for images with multiple subjects? Also, is there a reliable workaround?

 

Thanks for any help.

2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
November 13, 2025

Duplicate post: https://community.adobe.com/t5/photoshop-ecosystem-discussions/photo-restoration-filter-quot-we-ve-temporarily-disabled-this-filter-due-to-an-error-quot/td-p/13606314

Acrobate du PDF, InDesigner et Photoshopographe
    F
    Furqan_Hamid
    Participant
    March 20, 2025

    It sounds like a frustrating issue, especially with your deadline. You might try using an older version of Photoshop or an alternative AI-based restoration tool as a temporary workaround. Also, checking Adobe forums or support for an ETA on the fix could be helpful!

    Claire H.
    Community Manager
    Claire H.Community Manager
    Community Manager
    March 27, 2025

    Hi @Furqan_Hamid, Interesting that the multiple subjects are giving you an error. If you're able to, can you send a screen recording of the issue you're experiencing? Also, which version of Ps are you using? In the meantime, here are a few steps you can try:

    1. Ensure both your production release and beta versions are up-to-date.
    2. Try disabling "Use Graphics Processor" temporarily.
    3. Isolate one subject in the image and see if the filter works.
    4. Uninstall and reinstall Photoshop.

    I hope these steps help you resolve the issue. Thanks! ^CH

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