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Photoshop 2018 Memory Issue

Forum|Forum|8 years ago
November 24, 2017
29 replies
161720 views

when i try to go to preferences > performance i get this error

An integer between 96 ans 8 is required: Closest value is inserted.

i can open files but i can´t work with the file ... memory error

everything worked fine befor i upgraded to 2018

Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799 x64

Number of Launches: 1

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

Physical processor count: 16

Logical processor count: 32

Processor speed: 2610 MHz

Built-in memory: 32717 MB

Free memory: 2 MB

Memory available to Photoshop: 8 MB

Memory used by Photoshop: 100 %

Surface Dial: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1440, right=2560

Display: 2

Display Bounds: top=0, left=2560, bottom=1440, right=5120

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=6144

glgpu[0].GLName="NVIDIA GeForce GTX 980 Ti"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="23.21.13.8831"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce GTX 980 Ti/PCIe/SSE2"

glgpu[0].GLRendererID=6088

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll"

glgpu[0].GLDriverDate="20171114000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=6144

clgpu[0].CLName="GeForce GTX 980 Ti"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="388.31"

clgpu[0].CLBandwidth=2.39998e+11

clgpu[0].CLCompute=2333.18

License Type: Subscription

Serial number: xxxxxxxxxxxxxxx

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\Xeon\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 237,5G, 45,1G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Serial number removed by moderator. This is a public forum.

|

This topic has been closed for replies.

Correct answer amitk55641637

Hi Folks,

Issue:

When you try to access the photoshop->preferences->performance menu it displays the following error : "Invalid Numeric Entry: an integer between 96 and 8 is required". It will not launch the performance settings tab. Tools such as blur, liquify etc which make use of GPU are also impacted.

Windows 10 Creators Update and above.

Note:

Users have reported this issue post installing the creators update on Windows 10.

Workaround:

The following workaround is for customers who are comfortable with modifying their registry. If these types of instructions are unfamiliar or confusing to you, please contact support for help: Contact Customer Care

Press the Windows and "r" key simultaneously to bring up the run window.
Type regedit and press enter.
Navigate to HKEY_CURRENT_USER\Software\Adobe\Photoshop\120.0
Right click on 120.0 and create a new DWORD.

Rename the DWORD value to "OverridePhysicalMemoryMB".
Right click on it and select modify.
Change the base value from "hexadecimal" to "decimal".
Change the value data from "0" to "24000".

Note:

Take a backup of the registry, prior to making any changes.

Please let us know if issue persists.

Best Regards,

Amit Kaushal

Show previous replies

C

cyberwasp

Inspiring

I read in a different message that PS does create a crash log for itself but it's encrypted and only adobe can decrypt them. Kind of tells you something!!

M

MIKKL

Participant

I've been getting this exact same problem after the release of PS 2018. Performance settings cannot be read or accessed by PhotoShop, and Photoshop is stuck with a memory limit of 8 MB. I've tried to manually remove any Photoshop-related files the CC installer missed, but it turns out it's a general installation falure or driver problem. I haven't been able to figure out where exactly this problem lies, however I tried looking around for potential corruption in the registry, despite I can't spot any errors of what I know of.

Like other comments here, the prefs file cannot be reset to default in PhotoShop, and I get the exact same error as others when trying to access my Performance settings. I'm currently running Windows 10 1709, however I also had issues with Windows 10 1706.

CPU: i7-7700HQ @ 2801 Mhz, 4 cores, 8 threads

GPU: NVIDIA GeForce GTX 1060

Integrated Video Processor: Intel HD Graphics 630 (not really relevant, as it's not in use with PS)

RAM: 16 GB (+2.4 GB pagefile)

I'd love to hear if somebody finds a soulution! <3

jbm007

Community Expert

go to control panel/administrative rights/event viewer/ windows logs/application and find the PS crash log.

select "copy as text" on the right and post it here.

Avant M

Participating Frequently

Error on Choosing>Preferences>Performance

And No PS Crash Log in event Viewer > i even checked temp etc but got PDApp.log file only.

I ran Photoshop to see if entry can come up in Event Viewer but nothing happened .

JJMack

Community Expert

Can you not understand we would like to see your Photoshop Preferences Performance. Try going through all the preferences panels see if some how Photoshop fixes itself. Also make sure your User ID file system permissions allows you User ID to write into you Photoshop Preferences folder and the you Preferences are being Updated. Clearly you are having problems with your user id Photoshop Preferences.

JJMack

K

klausd52593774Author

Participating Frequently

hi guys

i finally decided to do it the hard way

i made a clean new install of my workstation win 10pro 1709

now everything works as expected

thanks for the time you invested

best regards

klaus

JJMack

Community Expert

A bug that seems to be unique to your machine which you de not post information about. You do not post screen captures of your problem or cc 2018 menu help>system Info. What OS version if it is up to date what device drivers. You could try Adobe customer support they will want information about your machine and software.....

JJMack

K

klausd52593774Author

Participating Frequently

SFC /scannow reports no errors !!!

finally installed gimp to show the error

this is what i get when i

- open photoshop

- menu edit/preferences

- then click on performance

then i click on OK (white error window)

white window closes

click on OK right top preferences window

white error window pops up again

and so on

davescm

Community Expert

Hi

Repeat what you did in your last post but after clicking on OK in the error window - don't click OK in Preferences . Instead on the left click on "Performance".

Then take a screenshot

Dave

JJMack

Community Expert

I run dual xeons and a quadro 4000 have no problem it seem you can open Photoshop but it does not work and you state you can not edit your Photoshop preferences. You seem to have an installation problem. You have posted no screen captures. Try removing Photoshop from your system download Adobe Cleaner and run it the install CC 2018.

Use the Creative Cloud Cleaner Tool to solve installation problems

JJMack

jbm007

Community Expert

I agree with JJMack

Also when you are done removing PS from your machine, reboot.

There appears to be a registry conflict with a dll file which windows cannot resolve.

K

klausd52593774Author

Participating Frequently

now i tried it all

i removed the complete creative suite as admin with the cleaner tool

i removed every adobe folder from user

i killed every adobe entry in the registry

i rebooted my workstation

i reinstalled the with creative cloud Set-up

i reinstalled photoshop

so

in the end it seem to be a bug

it still has the same problem

JJMack

Community Expert

He can simply delete "C:\Users\his user id\AppData\Roaming\Adobe\Adobe Photoshop CC 2018"

JJMack

C

cyberwasp

Inspiring

True, I just don't like telling people to delete something as they might don't be computer savvy and delete the wrong thing making things worse. Just me though!

K

klausd52593774Author

Participating Frequently

i tried it both

did not work

problem still exists

I open photoshop

i open an image

i try to use any tool

i get the little white pop up error window

An integer between 96 ans 8 is required: Closest value is inserted.

then i have to kill the process in task manager

dual xeon - nVidia 980ti - 32GB RAM

JJMack

Community Expert

Then show what does pop up let us see what your problem is. Any real pop up message. Also try resetting your Photoshop Preferences use the checkbox to reset your Photoshop Preferences closer and restart Photoshop. You need you preferences fixed. You could also close Photoshop and delete your user ID Photoshop cc 2018 Application data tree. When you start Photoshop your user ID Photoshop CC 2018 Application data tree will be rebuilt.

JJMack

C

cyberwasp

Inspiring

He can't seem to be able to start Photoshop to get to the preferences to reset the ram usage. He needs to start Photoshop and before the program starts, hold Ctrl-shift-alt. that will clear whatever he has set in preferences.

JJMack

Community Expert

Please post the image I requested what Preferende Preformance shows and the Photoshop memory error screen capture. Your system info seems to show you have set Photoshop Performance to allow Photoshop to use 100% of your machine memory that is not a good idea....

Memory available to Photoshop: 8 MB

Memory used by Photoshop: 100 %

JJMack

K

klausd52593774Author

Participating Frequently

if i click on performance the error window pops up

An integer between 96 ans 8 is required: Closest value is inserted.

the performance window ist not opened !!!

thats why i can´t change the values

JJMack

Community Expert

I do not want you to change the values I want to see the values in there. Your system info looks very odd The amount of memory does not seem to be correct in all area.

Physical processor count: 16

Logical processor count: 32

Processor speed: 2610 MHz

Built-in memory: 32717 MB

Free memory: 2 MB

Memory available to Photoshop: 8 MB

Memory used by Photoshop: 100 %

My system info looks correct

Physical processor count: 12

Logical processor count: 24

Processor speed: 1995 MHz

Built-in memory: 40886 MB

Free memory: 2 MB

Memory available to Photoshop: 36913 MB

Memory used by Photoshop: 90 %

It look like Photoshop may be allowed to use all 32 GB of ram it set to 100% but also set to 8MB which is wrong. That is way I want to see your Preference Performance panel.

JJMack

Community Expert

klausd52593774 wrote
when i try to go to preferences > performance i get this error
An integer between 96 ans 8 is required: Closest value is inserted.
i can open files but i can´t work with the file ... memory error

Can You show us what was inserted? You Photoshop Preferences for Performance and also show us a screen capture of your photoshop memory error.

JJMack

K

klausd52593774Author

Participating Frequently

sorry i can´s show that

after the error window pops up

An integer between 96 ans 8 is required: Closest value is inserted.

i can´t confirm by clicking on OK ... that does not work

that´s the problem

if i click on OK the error window pops up again

An integer between 96 ans 8 is required: Closest value is inserted.

i have to click on cancel to close the window

Issue:

Operating System:

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