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dphiii
dphiii
Participating Frequently
November 10, 2018
Answered

Photoshop 2019 Save for Web Error Mac OS Mojave

  • November 10, 2018
  • 22 replies
  • 136811 views

Hello everyone,

I have an issue saving jpgs for web with my newly updated Photoshop 2019. I also recently updated my OS to Mojave.

When I try to save, there's a message saying:

"Adobe save for web error. Could not complete this operation. An unknown operating system error has occured."

I've uninstalled and reinstalled my Photoshop but it still didn't work. I tried older version of Photoshop it also didn't work. I've been trying out different settings as well as Googling it but I couldn't find the answer. If anyone happens to run into the same problem and know the answer that'd be super helpful. Thank you!

    This topic has been closed for replies.
    Correct answer stephenb53403254

    Yes so true. Completely forgot about slicing. 

    We need a solution ASAP. 

    Not having Save For Web is essentially bricking some people's workflows right now. 


    Hey guys, not sure if this will solve the issue for everyone, but it certainly solved it for me. I started experiencing this issue today after my Mac updated to Catalina 10.15.2 and my Photoshop updated to 21.0.2 (Photoshop 2020).

     

    Upon updating Photoshop, I didn't realize that it would add an entirely new photoshop app to my computer (& different icon) instead of just "refurbishing" the 2019 app. So the solution that worked for me was to open up the 2020 version from the adobe creative cloud and boom, I can now export / save for web as normal!

     

    I definitely felt crazy for not having realized this sooner, but here's hoping this will help someone else who may feel the same way!

     

    Cheers!

    22 replies

    Show previous replies
    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    November 10, 2018

    Sometimes it could depend from a too big (in terms of pixels) image. Sometimes this error happens too when you try to export an animated gif who is too big.

    Try to scale down your image or use it on a very small image, just to understand if the problem persists.

      dphiii
      dphiiiAuthor
      Participating Frequently
      November 10, 2018

      Thanks for your respond. I tried with a very small image the dialog box still appears

      H
      hollerboo
      Participant
      November 17, 2019

      Did you ever find an answer to this problem?  I'm having same issue and have tried everything.

        Derek Cross
        Community Expert
        Derek CrossCommunity Expert
        Community Expert
        November 10, 2018

        Presumably you tried: File > Export > Save for Web (Legacy).

        This facility has been deprecated but it should still appear.

        Try resetting your Photoshop preferences.

        dphiii
        dphiiiAuthor
        Participating Frequently
        November 10, 2018

        Yup I did. Is there any other way to save for web? I tried File > Export > Export As but compressing the image this way really messed up the quality of the image.

        Resetting Photoshop preferences apparently didn't help either.

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