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Shatterstar
Participant
June 13, 2019
Answered

Photoshop 2019 won't open .jpg files

  • June 13, 2019
  • 5 replies
  • 22416 views

As stated, I can't open 90% of my .jpg files with Photoshop, regardless of whether I drag the file in, open it through the menu, or try to open it with Photoshop from the folder. I receive a helpfully vague error message stating that there is a program error.

I just got this computer two weeks ago and this is one of the only things I've put on there, so I figured the app was up to date, but I reinstalled anyway. I've restarted my computer multiple times. I've tried downloading the Camera Raw plug-in as suggested on other posts with no result. I've tried purging my cache and clearing my preferences. Most suggestions on the forums are either years old (circa 2013) or Mac specific (I'm running windows 10).

With any advice given, please be as descriptive as possible on how to do it.

      This topic has been closed for replies.
      Correct answer visual_detailB82D

      Hey guys, I found the solution to the problem! It's in the folder Curves in Camera Raw! I had saved some film curves in this folder. Unfortunately, this folder cannot handle more than 10 files ...
      Now the folder is empty and Photoshop and Ramera Raw work reliably again!

      5 replies

      beths95775902
      beths95775902
      Participant
      November 5, 2020

      You may be missing the CameraRaw plugin. You can go here to download the latest. This fixed both my AfterEffects and Photoshop.

       

      https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

      V
      valerie-dps-atg
      Participant
      July 31, 2019

      I have never been so frustrated with CS Photoshop. What the heck was wrong with last few versions!?!? I've been using PS for 10 years and it was pretty straightforward to do basic functions! Now I can't even OPEN AN IMAGE that I can clearly see saved in the program. Does Adobe only want professional photographers using the software?!?!  Seriously - I know feel like it's the first time I've used a damn computer!!

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        July 31, 2019

        I have no trouble opening image files in latest Photoshop on the latest version of Windows 10 build 1903.  My image files are on primary hard drive or a USB stick drive.

        I am assuming your computer meets the current system requirements.

        Try restarting your computer.

        Failing that, Restore Preferences.

        Nancy O'Shea— Product User & Community Expert
        V
        visual_detailB82D
        Inspiring
        June 9, 2021

        Hey guys, I found the solution to the problem! It's in the folder Curves in Camera Raw! I had saved some film curves in this folder. Unfortunately, this folder cannot handle more than 10 files ...
        Now the folder is empty and Photoshop and Ramera Raw work reliably again!

        S
        ShatterstarAuthor
        Participant
        June 13, 2019

        D Fosse​ Other file types seem to be unaffected. The jpegs have been downloaded from Google Chrome. I went in and changed these settings but no luck.

        occulus.nigra​ I've done this before and will use it in a pinch, but I was hoping not to have to convert every file before editing. It's a personal project so it doesn't need to be top notch, but I need to edit a lot of pictures.

        kstohlmeyer1​ nope, they're jpegs, they work fine everywhere else. Like I said, I CAN convert them to another file type and they work fine, but I'd rather not have to convert them all.

        occulus.nigra
        occulus.nigra
        Inspiring
        June 13, 2019

        If the .jpgs are from an external source, this sometimes happens.

        1. Open the file in some other drawing / paint program. Resave as a .tif. (I say .tif because jpg is a lossy format and resaving as a jpg will result in further image degradation).

        2. Open in PS

          Kevin Stohlmeyer
          Community Expert
          Kevin StohlmeyerCommunity Expert
          Community Expert
          June 13, 2019

          Is it possible the source changed the extension to .jpg without actually saving it as the proper file format?

          Try changing a file with that error to extension ".tif" and see if it opens.

          I've had the same situation and this was the cause.

            V
            visual_detailB82DCorrect answer
            Inspiring
            June 9, 2021

            Hey guys, I found the solution to the problem! It's in the folder Curves in Camera Raw! I had saved some film curves in this folder. Unfortunately, this folder cannot handle more than 10 files ...
            Now the folder is empty and Photoshop and Ramera Raw work reliably again!

              D Fosse
              Community Expert
              D FosseCommunity Expert
              Community Expert
              June 13, 2019

              Can you open other file types?

              Where do the jpegs come from - what application were they saved out from?

              If only jpeg, it could be that you have set jpegs to open through Camera Raw (ACR), and some properties of these files are incompatible. You can disable jpeg support in ACR from Bridge or Photoshop (Camera Raw Preferences). The jpegs should then open directly into Photoshop:

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