Skip to main content
M
mikey_likes_it
Known Participant
November 4, 2019
Answered

Photoshop 2020 Creating Empty Folders When Saving

  • November 4, 2019
  • 40 replies
  • 19537 views

When I open a jpg file from Box Drive with Photoshop, make some edits and save the file in the exact same file format and name, Photoshop creates its own child folder (labeled Photoshop) next to the file that was just edited and saved. Why? How can I turn this feature off? I really don't need an extra empty folder in Box's Cloud file structure. Please help.

    This topic has been closed for replies.
    Correct answer davescm

    It is listed in the fixed issues for version 21.0.2

    https://helpx.adobe.com/photoshop/kb/fixed-issues.html

     

    Dave

    40 replies

    weekendguy
    weekendguy
    Participant
    March 10, 2020

    I HATE this new Photoshop2020...Where the hell are my files and how do I get them!!!!! SO annoying

    M
    marcel81
    Known Participant
    January 8, 2020

    for me, the problem was solved in 21.0.2 too but now, i updated a imac to catalina, then photoshop creates another empty folder named "(Photoshop-Dokument sichern)" (german for "Photoshop document save")

    any idea why this happens?

    W
    Wart
    Participating Frequently
    December 31, 2019

    Has anyone ask Adobe what they or doing to fix this issue? Or what is causing it? My Photoshop 2020 program is useless if I cannot save a file.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    December 31, 2019

    Hi Wart,

    This thread is about the empty folders that were being created on network drives, and it was fixed in the 21.0.2 update. Is this your issue and is it still happening with the 20.0.2 update installed? If it's something else, please start a new thread and give us details about your version and OS.

    https://helpx.adobe.com/photoshop/kb/fixed-issues.html

    ~ Jane

    khs_net
    khs_net
    Participant
    April 8, 2020

    Hi jane-e,

     

    I have the exact same issue with the empty folders being created in the loaction of the PSD file when I work on our shared folders / net app storage.

    I'm running PS CC 2020 21.1.1. on Mac OS High Sierra 10.13.5.
    I was working with the Creative Suite 6 before and never had this issue. Can you help me resolve this?

    davescm
    Community Expert
    davescmCommunity ExpertCorrect answer
    Community Expert
    December 10, 2019

    It is listed in the fixed issues for version 21.0.2

    https://helpx.adobe.com/photoshop/kb/fixed-issues.html

     

    Dave

      B
      brucem_2019
      Participant
      December 10, 2019

      This issue has been addressed with the 21.0.2 update for myself as well. 🙂

      Scala_photography
      Scala_photography
      Participant
      December 9, 2019

      Update - 21.0.1 Release - seems to have solved the problem.

      T
      thomask4505151
      Participant
      December 9, 2019
       
      Unfortunately no, the problem is still under 21.0.1
        M
        MBrun
        Participant
        December 9, 2019

        It has NOT been solved in 21.0.1 for me either

          Scala_photography
          Scala_photography
          Participant
          December 9, 2019

          Update -21.0.1 Release- seems to have solved the problem.

          Prepress Art Department
          Prepress Art Department
          Participant
          December 4, 2019

          Same issue. Tried turning off a few options in preferences, but not finding anything useful. Seems to be when a file is opened in Photoshop and changes are made on the art board. Upon saving those changes, the empty folder "photoshop" appears. However, if opening a PDF as PSD and saving as, it does not appear. (All tested on a shared file server.) Hoping this fix is in the next update. 

          Scala_photography
          Scala_photography
          Participant
          December 9, 2019

          Update [21.0.1 Release] seems to have solved the problem.

          jane-e
          Community Expert
          jane-eCommunity Expert
          Community Expert
          November 29, 2019

          Hi 

          Post to Photoshop feedback to add your comments and follow the thread:

          https://feedback.photoshop.com/photoshop_family/topics/photoshop-creates-an-empty-folder-called-photoshop-when-saving-to-network-drives-connected-via-afp

          ~ Jane

            D
            DJLStudio
            Participant
            November 29, 2019

            Hi. Do you have any Virus software running? We have Sophos, and I just turned it off, and I think the problem has stopped. I've turned the virus software back on and all seems OK. Everyone has reported the issue not matter the connection (AFP or SMB), but when I read through the comments, noone is mentioning their virus software... maybe the issue is related to that?

            stecap_65
            stecap_65
            Participating Frequently
            November 29, 2019

            As for my situation we don't have Sophos but we have connections with the server via AFP. As soon as possible we will try to turn off and reactivate the antivirus we use.

            ROB!@#$
            ROB!@#$
            Participant
            November 28, 2019

            Me to! Hurry up Adobe and Fix this! We are a small team saving multiple files every day and our server is filling up with empty folders. Its painful because you have to check each folder before deleting it! Only happens on the server and not locally. Running 10.14.6 MAC OS

            X
            Xeneldix
            Participating Frequently
            November 29, 2019

            The same issue here, hope it's solved soon

            Show more replies
            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices