Participating Frequently

Question

Photoshop 2021 Crashes Every 5 Minutes

Forum|Forum|5 years ago
October 21, 2020
18 replies
8393 views

Downloaded Photoshop 2021 today and within 20 minutes it has crashed four times without even doing anything but have it open ready to use. I couldn't even see if they have fixed the "print" bug which normally crashes it as well. Just me?

This topic has been closed for replies.

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Oliver15B9Author

Participating Frequently

January 2021 Update - Photoshop 2021 still rubbish even after the recent update. Problems encountered again after 5 minutes of use after updating:

1) Still have to press Ctrl-A twice to "select all"

2) Layer thumbnail still not generating after pasting into a layer

3) The "About > About Photoshop" doesn't do anything

Any other problems I encounter I will list but certainly it seems the Adobe testing department is not managed very well.

D

dermotmoconnor

Participating Frequently

There's a testing department?

O

Oliver15B9Author

Participating Frequently

Given up on 2021 (even with latest patch) and back running 2020. Positive - no crashes. Negative - everything else! So many glitches and bugs I cannot believe it passed beta testing. When using magic wand tool there is no marquee shown. You have to press ctrl-A twice in order to highlight a layer. When pasting into a layer then no thumbnail gets generated. When you paste onto a layer then all the dropdown menus are grayed out the first time you want to use them (e.g. to scale down) and you have to go back into them a second time for them to be active. So many more...So went back to 2020. This software just keeps getting worse.

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elz_imch

Participant

yas, the rev 22 seems to works better but there are "random" slow downs, zoom-in bugs : do this:
paint a layer with 100% black, add filter 'noise', adjust to creat a 'star sky', adjust transparency and so on un till it looks good.

zoom in the noise is fully backlike no filtering was applied.

Try to use TEXT too aa total pain. no refreshing.

O

Oliver15B9Author

Participating Frequently

Update 2021 - No crash and been over two hours but some odd things - anyone else experiencing:

1) Have to use Ctrl A twice in order to select all

2) No mini thumbnail generated when pasting into new layer

3) Slow to open files

O

Oliver15B9Author

Participating Frequently

Well 25 minutes after updating v22 (2021) and no crash yet thankfully but certainly feels slower with pop-ups and clicking into text boxes taking maybe an extra second or two to pop-up or cursor to function. BUT oddly the "About Photoshop" pop-up won't appear when clicked on in the drop down. Will keep you updated.

Kmotattoos

Participant

Mine is also crashing every hour or less since I updated it. I reinstalled the latest Mac update, uninstalled it and reinstalled in. It's very glitchy even before it crashes, but the weirdest part is even files that I did save some a day or more ago aren't really saved, and have somehow reverted to earlier versions, constantly.

Not sure at all whats going on, here's one of my crash reports: Thank you for any advice~

Adobe Photoshop Version: 22.0.1 20201106.r.73 2020/11/06: 70b4743b574 x64

Number of Launches: 33

Operating System: Mac OS 11.0.0

System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 3100 MHz

Built-in memory: 8192 MB

Free memory: 2454 MB

Memory available to Photoshop: 5993 MB

Memory used by Photoshop: 50 %

ACP.local Status:

- SDK Version: 1.34.1.4

- Core Sync Status: Reachable and compatible

- Core Sync Running: 4.3.63.1

- Min Core Sync Required: 4.3.28.24

ACPL Cache Config:

- Time to Live: 5184000 seconds

- Max Size: 20480 MB

- Purge Percentage: 50%

- Threshold Percentage: 85%

- Purge Interval: 60 seconds

Native GPU: Enabled.

Manta Canvas: Enabled.

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Enabled.

Touch Bar Property Feedback: Enabled.

Image tile size: 128K

Image cache levels: 2

Font Preview: Medium

TextComposer: Latin

OpenCL crashed on 11/28/18 at 5:12:28 AM (Initializing OpenCL and OpenCL enabled features)

Display: 1

Main Display

High DPI Monitor

Display Bounds: top=0, left=0, bottom=900, right=1440

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=1

glgpu[0].GLVersion="2.1"

glgpu[0].IsIntegratedGLGPU=1

glgpu[0].GLMemoryMB=1536

glgpu[0].GLName="16925958"

glgpu[0].GLVendor="INTEL"

glgpu[0].GLRenderer="16925958"

glgpu[0].HasGLNPOTSupport=1

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

clgpu[0].CLPlatformVersion="OpenCL 1.2 (Oct 29 2020 19:50:08)"

clgpu[0].CLDeviceVersion="1.2"

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=1610

clgpu[0].CLName="Intel(R) Iris(TM) Plus Graphics 650"

clgpu[0].CLVendor="INTEL"

clgpu[0].CLBandwidth=2.900000e+10

clgpu[0].CLCompute=162.175398

nativegpu[0].NativeName="Intel(R) Iris(TM) Plus Graphics 650"

License Type: Subscription

Serial number: 90970461603556332505

GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

Application folder: /Applications/Adobe Photoshop 2021/

Photoshop scratch has async I/O enabled

Scratch volume(s):

Macintosh HD, 233.5G, 33.1G free

Required Plugins folder: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/

Primary Plugins folder: /Applications/Adobe Photoshop 2021/Plug-ins/

Installed components:

dvametadata.framework dvametadata 12.1.0.0

AdobeXMPScript.framework AdobeXMPScript 79.164488 79.164488

ICUUnicode.framework ICUUnicode dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe

ICUConverter.framework ICUConverter dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe

AdobeCrashReporter.framework AdobeCrashReporter 8.0.7

boost_system.framework boost_system 12.1.0.0

AdobeACE.framework AdobeACE 2.20.02.47594 113.624934

AdobeOwl.framework AdobeOwl 5.5.0

mediacoreif.framework mediacoreif 12.1.0.0

dvascripting.framework dvascripting 12.1.0.0

dvaappsupport.framework dvaappsupport 12.1.0.0

dvaunittesting.framework dvaunittesting 12.1.0.0

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.46941 79.622927

AIDE.framework AIDE 1.5.0.47011 79.623154

dynamiclink.framework dynamiclink 12.1.0.0

dvaaccelerate.framework dvaaccelerate 12.1.0.0

dvametadataUI.framework dvametadataUI 12.1.0.0

boost_filesystem.framework boost_filesystem 12.1.0.0

AdobeBIB.framework AdobeBIB 1.2.03.47594 113.624934

AdobeXMPFiles.framework AdobeXMPFiles 79.164488 79.164488

AdobeLinguistic.framework 194855b5b2cb7a043e8696dc032154338fb09390

dvaplayer.framework dvaplayer 12.1.0.0

PlugPlugOwl.framework PlugPlugOwl 10.0.0.80

AdobeAGM.framework AdobeAGM 4.30.87.47594 113.624934

adobe_caps.framework adobe_caps 11.0.0.14 1.584361

AdobeSVGRE.framework AdobeSVGRE 6.0 79.623146

AdobePDFL.framework AdobePDFL 15.0.0.46993 79.395135

dvacore.framework dvacore 12.1.0.0

AdobePIP.framework AdobePIP 8.1.0.94

AdobePDFSettings.framework AdobePDFSettings 1.7

AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.46941 79.622927

dvatransport.framework dvatransport 12.1.0.0

AdobeXMP.framework AdobeXMPCore 79.164488 79.164488

AdobeJP2K.framework AdobeJP2K 1.2.2.46701 79.275695

dvaaudiodevice.framework dvaaudiodevice 12.1.0.0

LogSession.framework LogSession 8.1.0.94

PlugPlugExternalObject.framework 10.0.0.80

AdobeSVGAGM.framework AdobeSVGAGM 1.0.47013 79.623146

dvametadataapi.framework dvametadataapi 12.1.0.0

WRServices.framework WRServices 16.0.0 16.0.0.0

AdobeBIBUtils.framework AdobeBIBUtils 1.1.47594 113.624934

boost_threads.framework boost_threads 12.1.0.0

AdobeCoolType.framework AdobeCoolType 5.17.00.47594 113.624934

dvamediatypes.framework dvamediatypes 12.1.0.0

AdbePM.framework AdbePM 5.0.00.377277 1.624362

boost_date_time.framework boost_date_time 12.1.0.0

dynamic-torqnative.framework Torq Native uxp-4.1.2.214

AdobeMPS.framework AdobeMPS 5.8.1.47011 79.623129

dvaui.framework dvaui 12.1.0.0

ICUData.framework ICUData dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe

dvamarshal.framework dvamarshal 12.1.0.0

Unified Extensibility Platform uxp-4.1.2.214

Required plugins:

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start (L) 3.8.0.28 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-3.8.0/"

CDO: 1.76.10

CmdN: 1.5.18

CDP: 1.100.16

com.adobe.unifiedpanel (L) 1.1.0.24 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.unifiedpanel/"

com.adobe.ccx.timeline (P) 2.6.27.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.timeline/"

com.adobe.nfp.gallery (P) 1.2.109.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.nfp.gallery/"

com.adobe.photoshop.exportAs (P) 5.1.2.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/"

com.adobe.photoshop.personalization (L) 1.0.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.personalization/"

com.adobe.pluginspanel (P) 1.0.50.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.pluginspanel/"

Extensions:

Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/index.html”

New Document 3.4.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.4.0/fnft.html?v=3.4.0.16”

com.adobe.inapp.typekit.purchase 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/purchaseTypekit.html”

Home 2.15.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.15.0/index.html?v=2.15.0.7”

com.adobe.capture.extension 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/extensions/capture/capture.html”

com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/extensions/stock-panel-licensing/index.html”

Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html”

Export As 4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”

Installed TWAIN devices: NONE

N

nodelis

Participant

Just updated and Photoshop 2021 has crash more than 15 times... very frustrated when you have clients waiting for their work. Deleted the prefrence folder, but stil crashing. PLEASE ANYONE HELP!!!!

JJMack

Community Expert

Use Photoshop 21.2.4 then.

JJMack

O

Oliver15B9Author

Participating Frequently

NEW PHOTOSHOP 2021 NOV SOFTWARE UPDATE!!!!! DID IT WORK? HELL NO!!!!!!

Photoshop lasts about 6 minutes before completely crashing without doing anything. Utterly incompedent software development. And we are paying for this. Why can't Adobe sort out all the fatal bugs before releasing Grrrr

O

Oliver15B9Author

Participating Frequently

UPDATE!!!! Downloaded the latest patch for Photoshop 2021 today ..... Still crashes after about 2 minutes!!!!

williamdesign1

Participating Frequently

My Photoshop 2021 is working ok now. I was getting a lot of crashes (specifically using the text tool). Now it seems to have magically corrected itself. (Knock on wood). Acrobat is a different story... Crashes constantly.

C

coloroncolor

Participant

Please download the attached file to view this post

11549417.doc

D

dermotmoconnor

Participating Frequently

Last post 3 days ago, and crickets since.

Wakey wakey adobe. Anyone trying to patch this?

SOME OF US HAVE WORK TO DO.

C

coloroncolor

Participant

I started using photoshop 2020 again. I would recommend it until it's fixed.

T

Trevorwill

Participant

Crashing regularly here too. Just trying to open any file. Luckily I kept 2020 which I'll have to continue to use I guess.
Haven't experienced it in Illustrator or InDesign, yet.

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