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Jon Bull
Participating Frequently
October 10, 2023
Question

Photoshop 2024 unable to open PDF files

  • October 10, 2023
  • 14 replies
  • 5170 views

Similar to another user's problem but, in my case, Photoshop doesn't give an error and just freezes.

 

I use Photoshop to generate thumbnail images of PDFs created in InDesign, however this issue isn't restricted to files I've created but every other PDF which has, until the 2024 update, opened fine.

 

I've tried dragging and dropping the file into Photoshop as normal. I get the 'select pages to open' dialogue box, and this is where Photoshop freezes. I can't select the Images tab or click any text boxes or anything. The only way to proceed at this point is to open Task Manager and End Task, which feels great (it doesn't). I've also tried File -> Open from within Photoshop, and right clicking the file to open in Photoshop, both to the same effect.

 

I've uninstalled and reinstalled Photoshop 2024 with a system reboot in between, and I was able to click the 'OK' button fron the dialogue box, but Photoshop again froze before going any further, and now I'm back where I was (freezing at the dialogue box stage).

 

I'm using the latest update of Windows 11 (Version 21H2 Build 22000.2416).

    14 replies

    Jörg Vogeltanz
    Jörg Vogeltanz
    Participating Frequently
    November 6, 2025

    I have exactly the same issue; I use the latest version of Windows 10 Professional, I update the Creative Suite regularily, at least Photoshop always worked perfectly, but suddenly pdfs won't open in Photoshop - at all. No matter how I try to open or import them. I really don't want to reinstall everything. Obviously, this is an issue since 2024 (!!!!), and it is really not the only one... The Creative Suite is the ONLY of my plethora of programs and applications which always causes problems after updates... I get the impression that Adobe stucks in 1997 when this was common. To the developers: Get inspired by DaVinci or other platforms, they are not only cheaper or even free, THEY WORK SMOOTHLY, even on older hardware. FIX IT. We pay good money for your annoying programming faults.

    A
    Ahmad25020241sb72
    Participant
    January 23, 2024

    Kinda fixed that problem, i uploaded my pdf (that i btw created with Photoshop and Acrobat) to an online pdf to psd converter and then photoshop was finally able to open my file 

    The file was 388kb before and now is around 200mb so maybe wont work for bigger files.

      D
      David28902994rzdp
      Participating Frequently
      January 22, 2024

      having same problem with latest version of PS 2024. I've tried to open a PDF by dragging and dropping onto the icon and get the error "Could not complete your request because Photoshop does not recognize this type of file." I've been doing it the same way for 25+ years and thousands of times. Illustrator won't open it either. i thought it might be corrupt, but other PDFs have the same issue

        gndesign44
        gndesign44
        Participating Frequently
        November 26, 2023

        Hey,
        I've got the exact same issue on a mac. Simply opening a pdf in photoshop completely freezes dialog box. Can't cancel or click OK have to force quit photoshop and restart and hope this fixes it. Never had so many issues with photoshop like this before.

          ccalberti
          ccalberti
          Participating Frequently
          November 15, 2023

          Same with my W11 system since the v16.0 update

            J
            Jon BullAuthor
            Participating Frequently
            October 16, 2023

            It works now, for no apparent reason. Would it have sorted itself out on its own without all the uninstalling and reinstalling? Who can tell? Mildly frustrated by no closure, but pleased it functions now, yay.

              J
              Jon BullAuthor
              Participating Frequently
              October 11, 2023

              Update: I've completely removed everything Photoshop related on the computer (uninstalled, plus deleted the folders in Program Files, AppData, Temp, everything I could find) and restarted so I could do a properly virgin install of Photoshop. Installed Photoshop 2024, restarted again and tried opening a PDF. It's still broken, but in new and exciting ways. I now don't get so far as the 'Import PDF' dialogue box and Photoshop instead freezes for about 30 seconds then completely crashes, now with an error message! Is that progress? I have no idea. I'm starting to get the impression it's not Photoshop that's the problem but I'm at a loss as to where to go next.

               

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              <binaryImage start="0x00007FFFCFC80000" end="0x00007FFFCFC95000" path="wshbth.dll"/>
              <binaryImage start="0x00007FFFAAF20000" end="0x00007FFFAAF3F000" path="nlansp_c.dll"/>
              <binaryImage start="0x00007FFEB58A0000" end="0x00007FFEB6291000" path="adobe\AdobePDFL.dll"/>
              </binaryImageSet>
              <dumpType>
              Mini
              </dumpType>
              <hbLogSessionDllStatus>

              </hbLogSessionDllStatus>
              </crash>

              <sessionId>
              eeae3221-9cc3-4997-8294-b82eed9bdb68
              </sessionId>
              </crashreport>

              J
              Jon BullAuthor
              Participating Frequently
              October 10, 2023

              Oh, no, this is for completely different applications, sorry for the confusion. (I'm either saving them to proof to a customer so they don't get the editable PDF, or uploading to a web catalogue for customers to order, entirely unrelated).

                Liveshots
                Liveshots
                Inspiring
                October 10, 2023

                I understand the opening in Photoshop, but how do you attach the achieved JPEG to the PDF for file browsing?

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