Skip to main content
Known Participant
May 31, 2026
Answered

Photoshop 2026 will not open

  • May 31, 2026
  • 28 replies
  • 670 views

Photoshop 2026 will not open.  It starts to boot but then just disappears/crashes.  I have uninstalled and reinstalled several times.  I have tried starting and holding ctrl/alt/shift.  I have tried closing all the adobe related programs in Task Manager.  This is infuriating while trying to work with clients.  

 

Can anybody shine any light on this for me?

    Correct answer LAMY2017

    Philip, what precipitated this situation -- installation of an update, or a crash (that may have corrupted Ps)?

    “Ai Answers” from a search for “Photoshop 2026 will not open” at community.adobe.com:

     

    Immediate verification

    • Confirm whether Photoshop shows any splash screen or error before disappearing; if it briefly appears then crashes, proceed with the steps below.

    Quick troubleshooting steps (try in order)

    • Restart your computer and make sure Creative Cloud is closed before relaunching Photoshop.
    • Reset Photoshop preferences: quit Photoshop, then delete or rename the Adobe Photoshop [version] Settings folder located in your user AppData (Windows) or ~/Library/Preferences (macOS); when you relaunch, new default preference files will be created.
    • Launch while holding Alt+Ctrl+Shift (Windows) or Option+Command+Shift (macOS) immediately after starting Photoshop to prompt deletion of current settings.

    Clean reinstall

    • Uninstall Photoshop and use the Creative Cloud / Cleaner tool procedure to remove leftover traces; during reinstall, choose advanced options to not import previous settings and remove old versions, and reinstall Photoshop.

    GPU / Camera Raw checks

    • Update your GPU drivers (NVIDIA, AMD, or Intel) and your OS updates; GPU driver issues commonly cause crashes.
    • Check Camera Raw: a broken Camera Raw or TempDisableGPU file can prevent file opening or cause crashes — quit the host app, inspect the CameraRaw GPU folder and delete TempDisableGPU files to allow GPU initialization to retry, then relaunch and collect logs if needed.

    Preferences and performance toggles

    • If Photoshop opens but crashes or returns to Home when opening files, try disabling GPU compositing or multithreaded compositing in Preferences > Performance, then restart Photoshop.
    • Remove or temporarily rename third‑party Plugins and the Plugins folder to rule out plugin conflicts.

    System‑level remediation (Windows-specific)

    • If you suspect corrupted system runtime files (ucrtbase.dll or similar), ensure Windows is fully updated; consider running System File Checker and DISM to repair system components.

    If file types fail (e.g., RAW)

    • If JPEGs open but RAW files hang, the issue is likely Camera Raw — reinstall or update Camera Raw and verify Camera Raw logs and settings.

    Note: If these documented steps do not resolve the crash after thorough attempts, the available documentation recommends performing a full cleaner-based uninstall and reinstall and checking GPU/Camera Raw components as described above.

    28 replies

    M+Imran+101
    Participant
    August 19, 2026

    Since you've already reinstalled both Photoshop and Creative Cloud several times and the NVIDIA Studio driver is up to date, I wouldn't keep repeating the reinstall.

    The fact that Photoshop shows the splash screen for a few seconds and then disappears makes me suspect something outside the basic installation — especially a plugin, Windows component, GPU-related conflict, or corrupted user data.

    One thing I'd check next is Windows Event Viewer:

    Start → Event Viewer → Windows Logs → Application

    Try launching Photoshop, wait for it to disappear, then immediately check for an Error at that exact time. Look specifically at the Faulting application name, Faulting module name, and Exception code.

    The faulting module could give you a much better clue than another reinstall. For example, if it points to an NVIDIA/graphics component, Windows DLL, or third-party plugin, you can troubleshoot that specific component instead of reinstalling Photoshop again.

    I'd also temporarily disable any third-party Photoshop plugins and utilities such as GPU overlays, screen-recording tools, MSI Afterburner/RivaTuner, or similar background software.

    Given your Aero 5 + RTX 3070 Ti + Windows 11 setup, I'd especially like to see the Event Viewer crash entry. If you post the Faulting module name and Exception code here, someone may be able to narrow down the actual cause.

    Participant
    August 18, 2026

    Philip, Since you’ve already reinstalled Photoshop several times, tried the keyboard reset shortcuts, and closed Adobe processes from Task Manager, I wouldn’t keep reinstalling it. If Photoshop starts loading and then suddenly disappears, the cause is often a GPU driver, plugin, corrupted settings, permissions, or another Windows component.

    Here’s what I would check, step by step.

    1. Update or Roll Back Your GPU Driver

    Photoshop uses the GPU heavily, and a driver problem can cause it to crash during startup.

    • Check whether you have an NVIDIA, AMD, or Intel GPU.
    • Download the latest stable driver directly from the manufacturer's website.
    • Install it and restart Windows.
    • If the problem started immediately after a recent GPU driver update, try installing the previous stable driver instead.

    Also avoid using a very old driver just because Photoshop worked with it previously.

    2. Start Photoshop Without Third-Party Plugins

    An incompatible plugin can make Photoshop crash before the interface even appears.

    If you recently installed or updated a plugin, temporarily remove or disable it and try launching Photoshop again.

    If Photoshop starts normally afterward, enable your plugins one at a time until you find the one causing the crash.

    3. Reset Photoshop Preferences Manually

    You already tried the keyboard shortcut, but I would still try creating a completely fresh preferences folder.

    Close Photoshop and Creative Cloud completely first.

    Instead of immediately deleting your existing preferences, rename the Photoshop preferences folder. This gives you a backup and allows Photoshop to create a new one automatically when it launches.

    If Photoshop opens after this, the old preferences were probably corrupted.

    4. Check Windows Event Viewer

    This is probably the most useful step if Photoshop simply disappears without displaying an error.

    Open:

    Start → Event Viewer → Windows Logs → Application

    Then:

    1. Try opening Photoshop.
    2. Wait for it to crash.
    3. Go back to Event Viewer.
    4. Look for an Error recorded at the same time.
    5. Open the error and look for:
      • Faulting application name
      • Faulting module name
      • Exception code

    The Faulting module name is particularly useful. If it points to a graphics driver, DLL, plugin, or another component, that can give you a much better idea of what is actually causing the crash.

    5. Temporarily Disable Overlays and Background Utilities

    Some applications inject themselves into other programs and can interfere with Photoshop.

    As a test, temporarily close things such as:

    • MSI Afterburner / RivaTuner
    • GPU overlays
    • Screen-recording software
    • Game overlays
    • Third-party antivirus features
    • RGB/control utilities
    • Other applications that monitor or modify graphics applications

    Then try Photoshop again.

    6. Check Photoshop's Permissions

    Right-click the Photoshop shortcut and open Properties → Compatibility.

    Make sure you aren't forcing Photoshop to run in compatibility mode unless Adobe specifically recommends it for your setup.

    Also check whether Run this program as an administrator is enabled. If you previously changed this setting while troubleshooting, return it to the normal/default configuration and test again.

    7. Check Creative Cloud

    Because Photoshop is managed through Creative Cloud, make sure the Creative Cloud desktop application itself is working normally.

    Sign out and back into Creative Cloud, then check for pending updates.

    I'd also restart Windows after updating Creative Cloud rather than immediately launching Photoshop.

    8. Test With a Clean Windows Startup

    If nothing above works, another application or service may be interfering with Photoshop.

    You can perform a clean boot of Windows and then try launching Photoshop.

    If Photoshop works after a clean boot, that strongly suggests another startup application or service is causing the conflict. You can then enable the disabled services gradually to identify the culprit.

    9. Check Windows and System Updates

    Make sure Windows 11 is fully updated.

    Also check:

    Settings → Windows Update → Advanced options → Optional updates

    Look for relevant driver updates, particularly graphics or chipset drivers.

    However, if the Photoshop problem started immediately after a Windows or driver update, don't assume that installing even more updates will fix it. In that situation, identifying the recent change is more useful.

    10. Don't Keep Reinstalling Photoshop

    Because you've already performed several reinstallations, I wouldn't make that the next step.

    A reinstall generally won't fix:

    • A broken GPU driver
    • An incompatible plugin
    • Corrupted user preferences
    • A Windows DLL problem
    • Overlay software conflicts
    • A permissions issue
    • A problem introduced by a recent driver or Windows update

    That's why I'd troubleshoot the environment around Photoshop instead of repeatedly reinstalling the application.

    What I Would Check First

    If this were my system, I'd go in this order:

    1. GPU driver — update or roll back
    2. Disable third-party plugins
    3. Reset Photoshop preferences
    4. Check Event Viewer for the faulting module
    5. Disable overlays/background utilities
    6. Check Creative Cloud and Windows updates
    7. Try a clean Windows boot

    The Event Viewer result would be especially helpful. If you can post the Faulting module name and Exception code from the crash, along with your GPU model and Windows 11 version, people here should be able to narrow this down much more accurately instead of guessing.

    Hopefully one of these steps gets you back to work without having to reinstall Photoshop for the fifth time.

    RG631971
    Known Participant
    August 19, 2026

    Nice summary, appreciate the insight and effort.  Since none of the suggestions work for me I figured it has to fall under item 10.  I did look at the event viewer.  Seems the crash problem is related to OpenCLOn12.dll  Searching the internet this seems to be some kind of developer oriented problem.  Not anything an end user could be expected to have any real insights.  It would seem to have something to do with the graphics card.  Some type of mapping algorithms.  However, PS worked for a while yesterday so something is changing dynamically.  More importantly, does anyone know how to address OpenCLOn12.dll issues?  All the information I have found is cryptic at best.  

    Community Expert
    August 19, 2026

    @RG631971 wrote: ...Seems the crash problem is related to OpenCLOn12.dll  Searching the internet this seems to be some kind of developer oriented problem.

    I’m already doing a search and you’re right it can caused by the graphic card and/or incompatibility issues with the driver or OpenCL, OpenGL etc.

    OpenCLOn12.dll is a system file from Microsoft that acts as a translation layer. It runs OpenCL 1.2 commands on top of Direct3D 12 (D3D12). It is part of the OpenCL, OpenGL, and Vulkan Compatibility Pack found in the Microsoft Store. [1, 2]

    What it does

    • Maps OpenCL code to DirectX 12 hardware features.
    • Lets apps use OpenCL on systems without native OpenCL drivers.
    • Comes from the open-source Microsoft OpenCLOn12 Project. [1]

    Common Issues

    • Crashes: Can cause apps like Photoshop or Hashcat to crash with error code 0xc0000409 if GPU drivers or compatibility layers fail during memory allocation.
    • Location: Usually sits in the WindowsApps hidden system folders. [1, 2, 3]

    How to Fix Errors

    • Update your graphics card drivers (Nvidia, AMD, or Intel).
    • Update or reinstall the OpenCL, OpenGL, and Vulkan Compatibility Pack via the Microsoft Store. [1, 2, 3]

    The end user can try to reinstall the recent graphic card driver. It’s possible that the driver installation become faulty through a installed Windows update or so.

    Also the OpenCL etc. can be reinstall 

    OpenCL™, OpenGL® und Vulkan® Compatibility Pack – Kostenloser Download und Installation unter Windows | Microsoft Store 

     

    It isn’t sure that helps but I think it’s worth to test.

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    RG631971
    Known Participant
    August 18, 2026

    Also note this is how disingenuous Adobe is.  The answer listed as “correct” does not actually solve the inherent problems.  It might in some cases where the basis is relatively simple.  

    Known Participant
    July 9, 2026

    Sorry.

     

    The opening screen appears then disappears after a few seconds. 

    I have uninstalled and reinstalled PS and Creative Cloud Desktop.

    My NVIDIA studio driver is up to date.  

    I try to run as administrator from the file location.

    I have ran task manager and ended all Adobe tasks.

     

    Sometimes after re-installing, it will open the first time.  After that it goes back to just not opening.

     

    Gigabyte Aero 5

    12th Gen Intel i7-12700

    64GB RAM

    GTX 3070 TI 8GB

    My System: Intel i7-12700H - 64GB RAM - NVidia Geforce RTX 3070 Ti Laptop 8GB - Windows 11 Home 25H2
    Community Expert
    July 9, 2026

    Ok, but several informations are still missing.

    Photoshop version?

    Operating system?

    Error messages?

    If you’re on a Windows system:

    Take a look into the Windows Event Log if there are related entries in the application and/or system log.

    Try to repair/reinstall the VC runtime libraries. Go to this site Latest supported Visual C++ Redistributable downloads | Microsoft Learn and download and re-install the C runtime Libraries.

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    Known Participant
    July 8, 2026

    I still can’t launch Photoshop.  I am so sick of Adobe.  I have to spend so much time trying to uninstall and then reinstall  Creative Cloud, or an app that won’t launch.  It’s pathetic that I spend so much money on Adobe and have to go through all of this.

    I travel for work and most of the time the internet that I can get is very slow.  

    My System: Intel i7-12700H - 64GB RAM - NVidia Geforce RTX 3070 Ti Laptop 8GB - Windows 11 Home 25H2
    Community Expert
    July 9, 2026

    I still can’t launch Photoshop.  ...

    Unfortunately you haven't given us any detailed informations. Therefore, all proposed solutions are a look into the crystal ball.

    Do you get error message or an crash report?

    What has been changed on your system before the issue occur?

    Which steps you’ve tried to get Photoshop work?

    We need also more information about your system.

    Is your system up-to-date? Check especially the graphic device driver. If you’ve a NVidia card make sure that you’ve installed the latest Studio version of the driver.

    If you’ve buildin a CPU with a integrated GPU disable the internal GPUin the device manager.

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    Known Participant
    June 2, 2026

    Thank you, I will run through these suggestions.  I can’t be sure what caused this issue, it has been happening on and off for a year or so.

    My System: Intel i7-12700H - 64GB RAM - NVidia Geforce RTX 3070 Ti Laptop 8GB - Windows 11 Home 25H2
    LAMY2017Correct answer
    Legend
    May 31, 2026

    Philip, what precipitated this situation -- installation of an update, or a crash (that may have corrupted Ps)?

    “Ai Answers” from a search for “Photoshop 2026 will not open” at community.adobe.com:

     

    Immediate verification

    • Confirm whether Photoshop shows any splash screen or error before disappearing; if it briefly appears then crashes, proceed with the steps below.

    Quick troubleshooting steps (try in order)

    • Restart your computer and make sure Creative Cloud is closed before relaunching Photoshop.
    • Reset Photoshop preferences: quit Photoshop, then delete or rename the Adobe Photoshop [version] Settings folder located in your user AppData (Windows) or ~/Library/Preferences (macOS); when you relaunch, new default preference files will be created.
    • Launch while holding Alt+Ctrl+Shift (Windows) or Option+Command+Shift (macOS) immediately after starting Photoshop to prompt deletion of current settings.

    Clean reinstall

    • Uninstall Photoshop and use the Creative Cloud / Cleaner tool procedure to remove leftover traces; during reinstall, choose advanced options to not import previous settings and remove old versions, and reinstall Photoshop.

    GPU / Camera Raw checks

    • Update your GPU drivers (NVIDIA, AMD, or Intel) and your OS updates; GPU driver issues commonly cause crashes.
    • Check Camera Raw: a broken Camera Raw or TempDisableGPU file can prevent file opening or cause crashes — quit the host app, inspect the CameraRaw GPU folder and delete TempDisableGPU files to allow GPU initialization to retry, then relaunch and collect logs if needed.

    Preferences and performance toggles

    • If Photoshop opens but crashes or returns to Home when opening files, try disabling GPU compositing or multithreaded compositing in Preferences > Performance, then restart Photoshop.
    • Remove or temporarily rename third‑party Plugins and the Plugins folder to rule out plugin conflicts.

    System‑level remediation (Windows-specific)

    • If you suspect corrupted system runtime files (ucrtbase.dll or similar), ensure Windows is fully updated; consider running System File Checker and DISM to repair system components.

    If file types fail (e.g., RAW)

    • If JPEGs open but RAW files hang, the issue is likely Camera Raw — reinstall or update Camera Raw and verify Camera Raw logs and settings.

    Note: If these documented steps do not resolve the crash after thorough attempts, the available documentation recommends performing a full cleaner-based uninstall and reinstall and checking GPU/Camera Raw components as described above.

    Larry
    RG631971
    Known Participant
    August 18, 2026

    Great example of why AI is terrible.  This “advice” is not even applicable or so ambiguous to be meaningless.  How does one reset PS preferences if the program will not run?  And there is no “settings” folder under AppData.  There is a “Adobe Photoshop 2026 Settings” which is recreated after the action suggested but does absolutely nothing to solve the problem.

    Interesting is that Lightroom classic runs and Photoshop 2026 beta runs.  

    How much time and effort is lost by doing a clean reinstall?  This is where Adobe becomes an absolute failure in their approach.  This problem is obviously not isolated.  In my particular case, nothing on the system had changed.  I went to run PS and it failed.  Have not spent a number of hours going over various useless solutions in trying to avoid starting from ground zero again in software that has issues like this occur on a regular basis.