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Laurens Leurs
Participant
Jul 2, 2026 10:34 AM UTC
Answered

Photoshop briefly freezes frequently for after Microsoft Intune install

Since Microsoft Intune was installed on my Windows 11 machine, PhotoShop, InDesign and Premiere Pro regularly freeze for 20 to 30 seconds. During this time the applications do nothing but I can switch to a browser or email client and use those just fine. Once the Adobe app ‘recovers’, it continues to work fine for another few minutes, at which point in time it will freeze again for 20 to 30 seconds.

Task Manager shows no excessive CPU load during these freezes. There is still plenty of spare RAM available on the 64BG i7 portable.

As I already said, all the Adobe applications that I use do this, but I spend the most time using Photoshop. The freezes are very annoying and sometimes force me to redo actions that were interrupted. Tips and tricks to resolve this are appreciated. Our own IT team cannot fix it and claims no one else in the company has this specific issue.

      Laurens LeursCorrect answer
      Participant
      Jul 6, 2026 10:20 AM UTC

      Update: One of my colleagues is experiencing similar issues, and he’s convinced BitLocker, which got activated as part of our Intune rollout, is the culprit.

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      5 replies

      Laurens LeursAuthorCorrect answer
      Participant
      Jul 6, 2026 10:20 AM UTC

      Update: One of my colleagues is experiencing similar issues, and he’s convinced BitLocker, which got activated as part of our Intune rollout, is the culprit.

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      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      Jul 2, 2026 6:51 PM UTC

      ​@Laurens Leurs 

       

      I don’t know if this Adobe Help page will help you or not. 

      https://helpx.adobe.com/enterprise/kb/deploy-packages-using-ms-intune.html

       

      Is this an Enterprise and Teams question? They have a separate forum.

      https://community.adobe.com/enterprise-teams-622

       

      Jane

       

       

       

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      Laurens LeursAuthor
      Participant
      Jul 6, 2026 10:27 AM UTC

      ​@jane-e This is not a deployment issue. The Adobe suite is part of our approved set of applications and we can install Adobe apps from the Company Portal application. InTune also allows updates, so I am running the latest PhotoShop, InDesing,… versions.

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      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      Jul 2, 2026 1:48 PM UTC

      Hi ​@Laurens Leurs 

       

      This appears to be related to application permissions or an organizational policy rather than Adobe itself. Since the issue began after Microsoft Intune was deployed, I recommend contacting your IT administrator to check whether any Intune policies, security settings, or permission restrictions are affecting the Adobe applications.

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      Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
        Laurens LeursAuthor
        Participant
        Jul 2, 2026 2:12 PM UTC

        Thanks ​@Srishti Bali 
        Funnily enough, it was our IT support team who told me to try Adobe and its community. In our company, we have a few dozen Adobe users, and so far I appear to be the only one experiencing these freezes. That makes it unlikely that it is purely a policy/settings/permissions issue. Half of our Adobe users still need to migrate to Intune, so I’m curious if any others will join me with similar complaints.

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