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Answered

Photoshop cc 2014 incompatible with Wacom ?

Forum|Forum|11 years ago
June 19, 2014
46 replies
144926 views

I can't use my wacom on new photoshop no pressure, no touch, very laggy..

In last realase photoshop are jagged and inacurate but i have pressure and bugged touch.

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Correct answer M Shaw

This isn't a good enough solution. The wacom driver is having problems with 'Windows Ink'.

I am currently using Intuos 4 on Windows 8.1, driver 6.3.8-4 (latest) in Photoshop CC 2014.

I usually have the 'Windows Ink' option unchecked and everything worked perfectly in PS CC. I have mapped the top button of the Grip Pen to 'right click' in PS to bring up the Brush preset menu.

Moving into PS CC 2014 with 'Windows Ink' unchecked, the program does not recognise pressure sensitivity. Everything else works fine (so far).

When 'Windows Ink' is checked on, pressure sensitivity returns, but using the pen button to 'right click' lags and at times is not recognised at all (unless I hold down the button and move the pen. Pressing the button without moving the pen has no response).

I prefer to have 'Windows Ink' unchecked as it's constant popping up of modifier labels and things are distracting. Is there a solution to this bug?

Photoshop CC 2014 changes stylus use to use Microsoft system API's, with these API's you need to have Windows Ink enabled. These API's give better stroke results and improve the out of the box experience for users using Windows tablet/convertible devices. If you want to go back to the old WinTab implementation of previous versions do the following:

Create a file that contains instructions to revert to the WinTab functionality.

Create a text file in a text editor such as Notepad.

Type in the following lines:

# Use WinTab

UseSystemStylus 0

Save the file as a plain text file named PSUserConfig.txt, and save the file into the Photoshop settings folder: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2014\Adobe Photoshop CC 2014 Settings\.

To turn off the gestalt's functionality, delete the PSUSerConfig.txt file. Or, move it to a different folder if it doesn't contain any other commands, or change the lines so they read:

# Use Win8 native tablet support

UseSystemStylus 1

Show previous replies

F

FPCout

Participant

YES!!!!! This works for WINDOWS 10 with CC 2015. Turned off "Use Windows Ink" in Wacom Mapping and followed the steps.

PS: I contacted Adobe ( useless... told me to log in and out of CC... seriously?), Wacom, Microsoft to no avail.

D

deryny1719201

Participant

I tried saving that file but still nothing is working...

1

1nkbrush

Participant

Try saving the file as "PSUserConfig" instead of "PSUserConfig.txt"

B

babsdraws

Participant

thank you!!! this saved me!

A

AndPeroty

Participating Frequently

Here the problem is not the ring, but a anoing lag when using the PATH TOOL (p)

teomorell

Participating Frequently

It was working perfectly for me on Windows 8.1. I started having issues with the sliders on W10. Disabling the Windows Ink and creating the PSUserConfig.txt helped with the problem on Photoshop. I still have the problem with Lightroom.

Is this a problem on the Adobe side? If so, is there an ETA for the fix?

Thanks!

Eyu4

Inspiring

Hello everyone, I have been experiencing some of the problems mentioned here and this is what worked for me.

I have:

Windows 10

Photoshop CC 2015 (latest version as of today)

Wacom Intuos Pro Medium with latest Wacom drivers (6.3.14-1)

First, these are the problems that I have been experiencing:

- In Photoshop, pen pressure didn't work (hazard triangle with the message "Control by pen pressure requires the use of a pressure sensitive tablet"). Enabling Windows Ink in the Wacom driver (you can do it only for photoshop) fixed the problem BUT then appeared another problem - right click didn't work.

The FIX:

- Go to Windows settings, search for "change tablet pen settings". Check the option that says "Use the pen button as a right-click equivalent"

- In the Wacom driver, enable Windows Ink for Photoshop.

After this everything worked for me including pen pressure, right click and no annoying rings when right clicking.

------------------------------------

**My other settings:

*The Windows Ink option is disabled for "All Other" (otherwise you will get annoying ring / ripple around cursor when holding the click) - it is only enabled for Photoshop, but the ring doesn't appear there

*In the "change tablet pen settings" menu , press and hold for right click is disabled and also the "use the top of the pen to erase ink" is disabled. I also disabled "flicks" - in the second tab.

*For your knowledge, there also different pen settings in windows settings > devices > pen. I disabled the Show Visual Effects and Show Cursor options although they don't seem to effect anything

Have a nice day

J

JBoisve

Participating Frequently

Hi JaguarRoar

I use the same configuration as you and I still have the annoying ring when I right-click in the Photoshop panels (for example, right click on layer panel). Also I still have lagging problem when moving slider in Camera Raw.

I am still facing issues in Lightroom. As for now, I do not enable "Use Windows Ink" for Lightroom because I got lagging problem when moving slider (and this is the most activity I do in Lightroom) and I also have other problems when I use the right click.

Conclusion WACOM with Photoshop / Lightroom and Windows OS ...still do not work correctly.

Jules

Eyu4

Inspiring

You're right, I notice now that the ring does appear in the panels sometimes, but most of the time it won't. Well I guess it's something we can bear because it's not something that affects the workflow very much (the least bad problem until now - all though I agree it shouldn't happen at all).

All the sliders, both in Photoshop and Lightroom, lag slightly when you first hold them, when Windows Ink is enabled. It's annoying - though after that slight lag in the beginning they run smoothly. (at least that ).

About your conclusion - I absolutely agree- Windows, Wacom & Adobe just aren't synchronized as they should be. There are just too many core problems that users are facing - problems that affect the user's workflow, and even if some of the problems are fixable - they require a lot of effort and time from the user to search for their solutions.

AndPeroty‌

You're right, the Path Tool also becomes laggy when enabling Windows Ink, just like the sliders mentioned above.

L

loring69795353

Participant

This isnt helping me at all i have no idea where to even find the stuff your talking about

J

jodywobrien

Participant

Thank you very much!

A

Anonymous