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Photoshop cc 2014 incompatible with Wacom ?

Forum|Forum|11 years ago
June 19, 2014
46 replies
144927 views

I can't use my wacom on new photoshop no pressure, no touch, very laggy..

In last realase photoshop are jagged and inacurate but i have pressure and bugged touch.

This topic has been closed for replies.

Correct answer M Shaw

This isn't a good enough solution. The wacom driver is having problems with 'Windows Ink'.

I am currently using Intuos 4 on Windows 8.1, driver 6.3.8-4 (latest) in Photoshop CC 2014.

I usually have the 'Windows Ink' option unchecked and everything worked perfectly in PS CC. I have mapped the top button of the Grip Pen to 'right click' in PS to bring up the Brush preset menu.

Moving into PS CC 2014 with 'Windows Ink' unchecked, the program does not recognise pressure sensitivity. Everything else works fine (so far).

When 'Windows Ink' is checked on, pressure sensitivity returns, but using the pen button to 'right click' lags and at times is not recognised at all (unless I hold down the button and move the pen. Pressing the button without moving the pen has no response).

I prefer to have 'Windows Ink' unchecked as it's constant popping up of modifier labels and things are distracting. Is there a solution to this bug?

Photoshop CC 2014 changes stylus use to use Microsoft system API's, with these API's you need to have Windows Ink enabled. These API's give better stroke results and improve the out of the box experience for users using Windows tablet/convertible devices. If you want to go back to the old WinTab implementation of previous versions do the following:

Create a file that contains instructions to revert to the WinTab functionality.

Create a text file in a text editor such as Notepad.

Type in the following lines:

# Use WinTab

UseSystemStylus 0

Save the file as a plain text file named PSUserConfig.txt, and save the file into the Photoshop settings folder: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2014\Adobe Photoshop CC 2014 Settings\.

To turn off the gestalt's functionality, delete the PSUSerConfig.txt file. Or, move it to a different folder if it doesn't contain any other commands, or change the lines so they read:

# Use Win8 native tablet support

UseSystemStylus 1

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H

henaspo

Participant

PSUserConfig.txt worked for me to get rid of the pressure and pen's right-click lag BUT now the mouse lag is back.

Switching from the pen to the mouse, the mouse will have a big lag. The very first time you use the mouse after the pen, its fine, but every time after that it has the lag. That only happens in the canvas though, on all the menus is fine.

Its been around since first CC, CS6 didnt have it. I wonder when this problem will get fixed, cause its just as annoying. Its like we have to choose which problem we want to deal with.

any thoughts on the mouse lag problem?

D

Debalbe

Participant

Can someone explain the fix to a computer idiot? I cannot add Lightroom or PS 2014 to my INtuos Pro since updates.

JJMack

Community Expert

Debalbe wrote:

Can someone explain the fix to a computer idiot? I cannot add Lightroom or PS 2014 to my INtuos Pro since updates.

Which fix and what is you problem adding application preferences into your Wacom Intuos Pro environment. Not to mention Platform and OS version.

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JJMack

D

danr6681926

Participant

Photoshop CC 2015 [ 16.0.0.88 ]

Windows 8.1 pro

Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

Exception code: 0xc0000005

Fault offset: 0x000000000543a835

Faulting process id: 0x3b0c

Faulting application start time: 0x01d0af8303d9c923

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Report Id: 4a6f4b6b-1b76-11e5-bf26-382c4a8cbdc8

Faulting package full name:

Faulting package-relative application ID:

Trying to increase the size of the brush with shortcuts while using the pen tablet to draw a line, (win ink on, pressure working)

http://i.imgur.com/s0l5Kh7.png

Operating System

Windows 8.1 Pro 64-bit

CPU

Intel Core i5 4440 @ 3.10GHz 39 °C

Tecnologia Haswell 22nm

RAM

12.0GB Dual-Channel DDR3 @ 665 Mhz (9-9-9-24)

Placa mãe

ASUSTeK COMPUTER INC. B85M-E/BR (SOCKET 1150) 28 °C

Gráficos

AOC LCD (1920x1080@60Hz)

T2442e (1920x1080@60Hz)

2047MB NVIDIA GeForce GTX 760 (ZOTAC International) 53 °C

Storage

111GB KINGSTON SV300S37A120G (SSD) 29 °C

931GB Seagate ST1000DM003-1CH162 (SATA) 30 °C

1397GB Seagate Desktop USB Device (SSD) 29 °C

Drives óticos

TSSTcorp CDDVDW SH-222BB

outros: Razer Naga [mouse], Wacom intuos pro tablet

A

Anonymous

Same error here, any ideas?

OlderThanDirt51

Inspiring

Microsoft continues to be their own worst enemy!!! Microsoft is only concerned with serving their own (Windows Products). Part of the problem now is the finger pointing dealing with Microsoft, Adobe and Wacom with the users in the middle. I have a newer Intuos 5. Worked great when I got it, even with Windows 8.1. When it stopped working, I chose to deal with Wacom. My mistake! I only want Photoshop to work with the tablet. I found unchecking "Use Windows Ink" and adding the PSUserConfig.txt file solved all my problems. Thanks.

D

DLBT

Known Participant

I am a Win 7 user. I tried UNCHECKING Windows Ink in my Wacom driver (v 6.3.8-4) for my Intuos 4 for the PS CC 2014 ONLY. I also put the PSUserConfig.txt file where M Shaw (se thread above) directed. Restarted PS CC 2014, of course. Here's my result:

My stylus-pen does work for whether pen pressure is checked or not FOR PaintBrush and for CloneBrush (etc) BUT does NOT work for SpotHealingBrush!

Whereas I now am not sure whether the other tools did or did not work correctly before this latest attempt <sigh>, I AM SURE that the SpotHealingBrush DID NOT and STILL DOES NOT. This is the tool/operation that I must have corrected for me to use CC 2014 as my default version, since I use this tool on every file I work on.

For now, I must use CC as my default, which means I don't have available the new features... and I'm even forgetting about them because they are not right there to remind me. One of the selling points for us to have a subscription is to have the newest features available to us 'immediately'... but a bug like this which makes the program functionally unusable keeps them from us.

[FWIW, upthread I mentioned that I would be contacting KelbyOne (formerly National Assn of Photoshop Professionals)'s Help Desk for their assistance, as I am a member thereof, but all I got there is -- wait for it! -- they told me to take it to Wacom. Don't you just love it when these companies refer us to each other? ;-) ]

[Another FWIW: almost certainly not related, I received an invite from Adobe to be an 'Adobe Customer Advisor', which I agreed to and participated in a survey -- but the confidential content of which had nothing to do with this topic of this thread. Alas, because I was hoping there would be an opportunity to provide input about Adobe's responsiveness to problems such as this.]

My husband is co-director of a regional photography club, and too many of them have yet to get much into post-processing. I have attempted to entice them to consider using Adobe products, and am the first to use the subscription program. At this point, I would not be able to give Adobe as it is today an unqualified endorsement (since being a subscriber, there was a problem I was having with the PS CC version -- which never really got answered so much as fellow users assisted with a workaround, though I was hoping a later version would address this).

M

M Shaw

Adobe Employee

The windows API changes are Windows 8 specific, Windows 7 still uses the WInTab implementation. That means creating the PSUserConfig file for UseSystemStylus setting will not have any effect. On Windows 7 you should be able to use with or without Windows Ink enabled at your discretion. Regarding the Spot Healing Brush and pressure, do you have the option enabled from the option bar brush picker? When you bring up the popup is there a warning triangle next to the Size setting?

V

vitdao

Participant

Tks Mod,

PauloRomero

Participating Frequently

The PSUserConfig file worked to me. Thanks guys and special thanks to M Shaw for help.

Greetings from Brazil!

PauloRomero

Participating Frequently

I'll try to create the PSUserConfig file as M Shaw suggested. Then i tell you it worked.

Thanks for now.

PauloRomero

Participating Frequently

The problem is not only Wacom devices. My Tablet is not Wacom and i have the same problem. The pen pressure is one of the most importante resourse to designers in Photoshop. How work without this resourse???

M

M Shaw

Adobe Employee

If your non-Wacom device worked in previous versions, does creating the PSUserConfig file described above bring pressure back in CC2014?

sambroadleaf

Inspiring

Absolutely same horrible issue here!

PROGRAM IS UNUSABLE BECAUSE YOU CAN'T DO YOUR WORK RIGHT!

Photoshop CC 2014 changes stylus use to use Microsoft system API's,

Who asked you to do that?

show us AT LEAST ONE USER that asked you to BREAK the software!
Where these careless decisions come from?

Who is responsible for making them?! Who is that person, i want to see the face of that man!

Who tests your program prior to release!? Nobody? Do you even use it before throwing it a release build?!

How can you ALLOW this to happen?!

FIX

AND NO THIS THREAD IS NOT ANSWERED

Chris Cox

Legend

Many users asked Photoshop to support the MS APIs, because their tablets didn't support the WINTAB API correctly.

And Wacom functions are working for most people. Those who have trouble with it usually need to update their Wacom drivers, or enable the Ink setting in the Wacom control panel.

And yes, Photoshop CC 2014 was tested extensively by many people using many different models of Wacom tablet - without any problems.

PauloRomero

Participating Frequently

The problem is not only Wacom devices. My Tablet is not Wacom and i have

the same problem. The pen pressure is one of the most importante resourse

to designers in Photoshop. How work without this resourse???

2014-07-21 3:14 GMT-03:00 Chris Cox <forums_noreply@adobe.com>:

Photoshop cc 2014 incompatible with Wacom ?
created by Chris Cox <https://forums.adobe.com/people/Chris+Cox> in *Photoshop
General Discussion* - View the full discussion
<https://forums.adobe.com/message/6567593#6567593>

studiorobb

Participating Frequently

i have to join this club...my Intuos 5 draws okay, but my radial "hot key" menu does not (except for weird things like "duplicating layers". simple things like "open" and "copy" do *not* work).

i've downloaded the latest and greatest Wacom drivers and the "windows ink" box is checked, but, still, no luck. as others have mentioned, my radial menu *does* work just fine with Ps-CS6 extnd.

if this doesn't get resolved, i'll be forced to cancel my CC 2014 subscription, since i can't seem to make it work... (>.<)

Chris Cox

Legend

Have you contacted Wacom about their driver not working correctly with CC 2014?

studiorobb

Participating Frequently

good point. i have not. i guess i was hoping that, by now, someone else would have already contacted them to see if it's their driver or not. or, that this was a CC 2014 bug and that someone was working on it. instead, i'm finding many people in the same boat. (O.o;) anyway, i just wrote Wacom, so we'll see .

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