Skip to main content
T
TaberPhotography
Known Participant
June 16, 2015
Answered

Photoshop cc 2015 crashes on startup

  • June 16, 2015
  • 35 replies
  • 78997 views

I updated my Photoshop and LR this morning, LR is fine but PS is crashing on startup, saying 'The last time you opened Photoshop CC, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?' I have already trawled the forums, and tried a few suggestions (deleting the temp file in the autorecover file, Signing out of creative Cloud) but now at a total loss. Running a 2013 Retina MacBook.

Any thoughts would be much appreciated.

    This topic has been closed for replies.
    Correct answer vdrielc

    I've done a little investigating myself, since Adobe isn't really coming to the party on fixing this.

    So, in C:\Users\%USERNAME%\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS is a file called librarylookupfile

    This is the file that appears to be responsible for my crash at least (and looking at the dump data, everyone is having the same issue). Renaming this file (or just deleting it) resolves the issue for me.

    I'm not sure what the significance of this file is, it just appears to contain a reference to Fonts that I have used. I'm also not sure if it is truly corrupt or if there is an issue with the latest version of Photoshop when loading a valid version of this file.

    Either way, try renaming that and see if it works for you.

    Thanks.

    35 replies

    Show previous replies
    Z
    Zone5byRJW
    Participant
    July 2, 2015

    I also would like an answer. I can edit the raw image in lightroom cc and then proceed to edit in Photoshop cc 2015 only to crash between different layer builds! I am running a MacBook Pro retina. I also cannot get the previous version to install as it is not even shown on the cloud program under previous versions. Would really like an answer Adobe.

    H
    hollyd61539544
    Participant
    July 2, 2015

    This did not fix it for me

    B
    baqualinII
    Participant
    July 2, 2015

    I had this problem fixed it then Photoshop wouldn't save my preferences.....final solution for me was to totally uninstall all Adobe apps (including the full Premiere Pro suite, Illustrator and Acrobat), use the Creative cleaner to clean for all apps, delete anything adobe in registry and all Adobe folders on the C drive, then I re installed everything, only took a fewhours and no problems since.

    C
    chewj59027758
    Participant
    July 1, 2015
    Problem Event Name:APPCRASH
      Application Name:Photoshop.exe
      Application Version:16.0.0.88
      Application Timestamp:55681d39
      Fault Module Name:MSVCR120.dll
      Fault Module Version:12.0.21005.1
      Fault Module Timestamp:524f83ff
      Exception Code:c000001d
      Exception Offset:0000000000096cd5
      OS Version:6.1.7600.2.0.0.256.1
      Locale ID:1033
      Additional Information 1:096a
      Additional Information 2:096a2e6fc4d77a7a966ff48506139a6c
      Additional Information 3:016d
      Additional Information 4:016dfb7218e8ce18ad1c15d79aa0a2ae

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

    I got this issue how to solve it.

    R
    ReignPhoto
    Participating Frequently
    June 27, 2015

    vdrielc

    Thanks a million, it is working now.

    Lee

      MarciA
      MarciA
      Participant
      June 25, 2015

      This is what I get when trying to 'open as' right from an image. If I open from the Photoshop icon no problem. Not sure why this happens, never had an issue with just CC. Takes about 20 clicks (assuming there are just that any error messages behind one another) for it to go away.

      Chris Cox
      Chris Cox
      Legend
      June 26, 2015

      That is not related to this topic.

      And it just means that your onOne plugins need to be reinstalled to get all their support files in place.

      MarciA
      MarciA
      Participant
      June 26, 2015

      Thanks, I did not realize it was not related or that it was onOne plugins! I thought it was telling me to reinstall Photoshop - thank you

      V
      vdrielc
      Participating Frequently
      June 23, 2015

      ‌My pleasure guys! Glad to help.

      V
      vdrielc
      Participating Frequently
      June 23, 2015

      Article about the issue right here: http://www.vandrielmedia.com/articles/photoshop-cc-2015-crash-on-startup-fixed‌

      Thanks.

        Pete.Green
        Community Manager
        Pete.GreenCommunity Manager
        Community Manager
        June 23, 2015

        Awesome -- Great job Sleuthing that one out vdrielc!

        Looking forward to others seeing resolution with this solution.

        Thanks for putting it up on your blog. Much appreciated!

        Hope PS runs smoothly for you all here on out, apologies for the crashes!

        Regards

        Pete

          V
          vdrielcCorrect answer
          Participating Frequently
          June 23, 2015

          I've done a little investigating myself, since Adobe isn't really coming to the party on fixing this.

          So, in C:\Users\%USERNAME%\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS is a file called librarylookupfile

          This is the file that appears to be responsible for my crash at least (and looking at the dump data, everyone is having the same issue). Renaming this file (or just deleting it) resolves the issue for me.

          I'm not sure what the significance of this file is, it just appears to contain a reference to Fonts that I have used. I'm also not sure if it is truly corrupt or if there is an issue with the latest version of Photoshop when loading a valid version of this file.

          Either way, try renaming that and see if it works for you.

          Thanks.

            User9500
            User9500
            Participating Frequently
            June 23, 2015

            That worked for me, vdrielc! Crazy how one little file could crash the whole program. When launching Photoshop 2015, it creates a new librarylookupfile, so I compared the two in notepad++.  The old one just has a bunch of "NUL NUL NUL NUL" (not sure what they're supposed to be), but the new one has a line of actual readable information. The old one must have been corrupted or something. Nice detective skills!

              V
              vdrielc
              Participating Frequently
              June 23, 2015

              Glad I could help. It does recreate the file, and yes, the original is most definitely corrupted.

              You didn't by any chance use Adobe Shape on an iPad before the issue started? (Or add any other content to the CC Library for that matter?)

              http://www.vandrielmedia.com/articles/photoshop-cc-2015-crash-on-startup-fixed

              Thanks

                V
                vdrielc
                Participating Frequently
                June 22, 2015

                Experiencing the same issue. Started this morning.

                Version=1

                EventType=APPCRASH

                EventTime=130794528685709011

                ReportType=2

                Consent=1

                UploadTime=130794528687389011

                ReportIdentifier=8a821bf5-18e1-11e5-8070-50e5493c09e6

                IntegratorReportIdentifier=b921fbb6-bf71-4c6d-b04d-2b50525e88f5

                NsAppName=Photoshop.exe

                Response.BucketId=8b7d6c1b6ca23d615ac09ec254fe22dd

                Response.BucketTable=4

                Response.LegacyBucketId=120264955728

                Response.type=4

                Sig[0].Name=Application Name

                Sig[0].Value=Photoshop.exe

                Sig[1].Name=Application Version

                Sig[1].Value=16.0.0.88

                Sig[2].Name=Application Timestamp

                Sig[2].Value=55681d39

                Sig[3].Name=Fault Module Name

                Sig[3].Value=Photoshop.exe

                Sig[4].Name=Fault Module Version

                Sig[4].Value=16.0.0.88

                Sig[5].Name=Fault Module Timestamp

                Sig[5].Value=55681d39

                Sig[6].Name=Exception Code

                Sig[6].Value=c0000005

                Sig[7].Name=Exception Offset

                Sig[7].Value=000000000385514d

                DynamicSig[1].Name=OS Version

                DynamicSig[1].Value=10.0.10130.2.0.0.256.48

                DynamicSig[2].Name=Locale ID

                DynamicSig[2].Value=1033

                DynamicSig[22].Name=Additional Information 1

                DynamicSig[22].Value=d9f7

                DynamicSig[23].Name=Additional Information 2

                DynamicSig[23].Value=d9f7c4b749bdbc5daa0802daf8800d0f

                DynamicSig[24].Name=Additional Information 3

                DynamicSig[24].Value=e811

                DynamicSig[25].Name=Additional Information 4

                DynamicSig[25].Value=e811ad99a804f999e013148ad95a439a

                UI[2]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

                UI[3]=Adobe Photoshop CC 2015 has stopped working

                UI[4]=Windows can check online for a solution to the problem.

                UI[5]=Check online for a solution and close the program

                UI[6]=Check online for a solution later and close the program

                UI[7]=Close the program

                LoadedModule[0]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

                LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

                LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL

                LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll

                LoadedModule[4]=C:\WINDOWS\system32\WS2_32.dll

                LoadedModule[5]=C:\WINDOWS\system32\sechost.dll

                LoadedModule[6]=C:\WINDOWS\system32\RPCRT4.dll

                LoadedModule[7]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.10130.0_none_043d3dc070626c47\gdiplus.dll

                LoadedModule[8]=C:\WINDOWS\system32\msvcrt.dll

                LoadedModule[9]=C:\WINDOWS\system32\combase.dll

                LoadedModule[10]=C:\WINDOWS\SYSTEM32\GLU32.dll

                LoadedModule[11]=C:\WINDOWS\system32\NSI.dll

                LoadedModule[12]=C:\WINDOWS\SYSTEM32\mscms.dll

                LoadedModule[13]=C:\WINDOWS\system32\USER32.dll

                LoadedModule[14]=C:\WINDOWS\SYSTEM32\OPENGL32.dll

                LoadedModule[15]=C:\WINDOWS\system32\GDI32.dll

                LoadedModule[16]=C:\WINDOWS\system32\ADVAPI32.dll

                LoadedModule[17]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

                LoadedModule[18]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AdbePM.dll

                LoadedModule[19]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV

                LoadedModule[20]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\icucnv40.dll

                LoadedModule[21]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\adobe_caps.dll

                LoadedModule[22]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\VulcanControl.dll

                LoadedModule[23]=C:\WINDOWS\system32\SHELL32.dll

                LoadedModule[24]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\VulcanMessage5.dll

                LoadedModule[25]=C:\WINDOWS\system32\ole32.dll

                LoadedModule[26]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\cg.dll

                LoadedModule[27]=C:\WINDOWS\system32\windows.storage.dll

                LoadedModule[28]=C:\WINDOWS\system32\OLEAUT32.dll

                LoadedModule[29]=C:\WINDOWS\system32\shlwapi.dll

                LoadedModule[30]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\cgGL.dll

                LoadedModule[31]=C:\WINDOWS\system32\kernel.appcore.dll

                LoadedModule[32]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\ahclient.dll

                LoadedModule[33]=C:\WINDOWS\system32\shcore.dll

                LoadedModule[34]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\amtlib.dll

                LoadedModule[35]=C:\WINDOWS\system32\powrprof.dll

                LoadedModule[36]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AXEDOMCore.dll

                LoadedModule[37]=C:\WINDOWS\system32\profapi.dll

                LoadedModule[38]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\MPS.dll

                LoadedModule[39]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\PlugPlugOwl.dll

                LoadedModule[40]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\tbb.dll

                LoadedModule[41]=C:\WINDOWS\system32\SETUPAPI.dll

                LoadedModule[42]=C:\WINDOWS\system32\CFGMGR32.dll

                LoadedModule[43]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\ExtendScript.dll

                LoadedModule[44]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\ScCore.dll

                LoadedModule[45]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AdobeOwl.dll

                LoadedModule[46]=C:\WINDOWS\system32\CRYPT32.dll

                LoadedModule[47]=C:\WINDOWS\system32\MSASN1.dll

                LoadedModule[48]=C:\WINDOWS\SYSTEM32\USERENV.dll

                LoadedModule[49]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\dnssd.dll

                LoadedModule[50]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AdobeLinguistic.dll

                LoadedModule[51]=C:\WINDOWS\SYSTEM32\MSVCP120.dll

                LoadedModule[52]=C:\WINDOWS\SYSTEM32\MSVCR120.dll

                LoadedModule[53]=C:\WINDOWS\SYSTEM32\DDRAW.dll

                LoadedModule[54]=C:\WINDOWS\SYSTEM32\bcrypt.dll

                LoadedModule[55]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\icudt40.dll

                LoadedModule[56]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\libmmd.dll

                LoadedModule[57]=C:\WINDOWS\SYSTEM32\msi.dll

                LoadedModule[58]=C:\WINDOWS\SYSTEM32\WININET.dll

                LoadedModule[59]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

                LoadedModule[60]=C:\WINDOWS\SYSTEM32\MSVCP110.dll

                LoadedModule[61]=C:\WINDOWS\SYSTEM32\MSVCR110.dll

                LoadedModule[62]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AIDE.dll

                LoadedModule[63]=C:\WINDOWS\SYSTEM32\DCIMAN32.dll

                LoadedModule[64]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

                LoadedModule[65]=C:\WINDOWS\system32\IMM32.DLL

                LoadedModule[66]=C:\WINDOWS\system32\MSCTF.dll

                LoadedModule[67]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\tbbmalloc.dll

                LoadedModule[68]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll

                LoadedModule[69]=C:\WINDOWS\system32\uxtheme.dll

                LoadedModule[70]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll

                LoadedModule[71]=C:\WINDOWS\SYSTEM32\VERSION.dll

                LoadedModule[72]=C:\WINDOWS\SYSTEM32\PROPSYS.dll

                LoadedModule[73]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10130.5_none_8475d8205cca41e2\Comctl32.dll

                LoadedModule[74]=C:\WINDOWS\SYSTEM32\STI.DLL

                LoadedModule[75]=C:\WINDOWS\system32\clbcatq.dll

                LoadedModule[76]=C:\WINDOWS\SYSTEM32\cryptsp.dll

                LoadedModule[77]=C:\WINDOWS\system32\rsaenh.dll

                LoadedModule[78]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll

                LoadedModule[79]=C:\WINDOWS\SYSTEM32\wiatrace.dll

                LoadedModule[80]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.dll

                LoadedModule[81]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\PSViews.dll

                LoadedModule[82]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\PSArt.dll

                LoadedModule[83]=C:\WINDOWS\system32\dwmapi.dll

                LoadedModule[84]=C:\WINDOWS\system32\dataexchange.dll

                LoadedModule[85]=C:\WINDOWS\system32\d2d1.dll

                LoadedModule[86]=C:\WINDOWS\system32\dcomp.dll

                LoadedModule[87]=C:\WINDOWS\system32\d3d11.dll

                LoadedModule[88]=C:\WINDOWS\system32\dxgi.dll

                LoadedModule[89]=C:\WINDOWS\system32\twinapi.appcore.dll

                LoadedModule[90]=C:\WINDOWS\SYSTEM32\DWrite.dll

                LoadedModule[91]=C:\WINDOWS\system32\c_g18030.dll

                LoadedModule[92]=C:\WINDOWS\SYSTEM32\ntmarta.dll

                LoadedModule[93]=C:\WINDOWS\SYSTEM32\MSIMG32.dll

                LoadedModule[94]=C:\WINDOWS\SYSTEM32\icm32.dll

                LoadedModule[95]=C:\WINDOWS\SYSTEM32\apphelp.dll

                LoadedModule[96]=C:\Windows\System32\dlnashext.dll

                LoadedModule[97]=C:\Windows\System32\PlayToDevice.dll

                LoadedModule[98]=C:\Windows\System32\DevDispItemProvider.dll

                LoadedModule[99]=C:\WINDOWS\System32\MMDevApi.dll

                LoadedModule[100]=C:\WINDOWS\System32\DEVOBJ.dll

                LoadedModule[101]=C:\WINDOWS\system32\wpdshext.dll

                LoadedModule[102]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\Extensions\FastCore.8bx

                LoadedModule[103]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\Extensions\MMXCore.8bx

                LoadedModule[104]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\svml_dispmd.dll

                LoadedModule[105]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\Extensions\MultiProcessor Support.8bx

                LoadedModule[106]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\PLUGIN.dll

                LoadedModule[107]=C:\WINDOWS\system32\wbem\wbemprox.dll

                LoadedModule[108]=C:\WINDOWS\SYSTEM32\wbemcomn.dll

                LoadedModule[109]=C:\WINDOWS\system32\wbem\wbemsvc.dll

                LoadedModule[110]=C:\WINDOWS\system32\wbem\fastprox.dll

                LoadedModule[111]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\updaternotifications.dll

                LoadedModule[112]=C:\WINDOWS\SYSTEM32\NETAPI32.dll

                LoadedModule[113]=C:\WINDOWS\SYSTEM32\wkscli.dll

                LoadedModule[114]=C:\WINDOWS\SYSTEM32\netutils.dll

                LoadedModule[115]=C:\WINDOWS\SYSTEM32\srvcli.dll

                LoadedModule[116]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AdobeXMP.dll

                LoadedModule[117]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\File Formats\Dicom.8bi

                LoadedModule[118]=C:\WINDOWS\SYSTEM32\WSOCK32.dll

                LoadedModule[119]=C:\Windows\System32\taskschd.dll

                LoadedModule[120]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\File Formats\PSDX.8bi

                LoadedModule[121]=C:\Windows\System32\SspiCli.dll

                LoadedModule[122]=C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\Camera Raw.8bi

                LoadedModule[123]=C:\Windows\System32\XmlLite.dll

                LoadedModule[124]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\BIB.dll

                LoadedModule[125]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\BIBUtils.dll

                LoadedModule[126]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\ACE.dll

                LoadedModule[127]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AGM.dll

                LoadedModule[128]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\CoolType.dll

                LoadedModule[129]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AXE8SharedExpat.dll

                State[0].Key=Transport.DoneStage1

                State[0].Value=1

                FriendlyEventName=Stopped working

                ConsentKey=APPCRASH

                AppName=Adobe Photoshop CC 2015

                AppPath=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

                NsPartner=windows

                NsGroup=windows8

                ApplicationIdentity=19EF12A939B92EEE625074C2BEABFB48

                User9500
                User9500
                Participating Frequently
                June 21, 2015

                An interesting thing I've noticed is that if i launch Photoshop immediately after booting and while my desktop stuff is still loading, it gets further into launching before it crashes. Usually it gets to "initializing panels" then crashes, but once it even got as far as bringing up the main program interface then immediately stopped working. After a few seconds, it again stops at "Reading Color Settings". I wonder if something that launches at startup is interfering. I tried unplugging everything except the mouse, keyboard, and main monitor, but still the same behavior.

                M
                mmlux
                Participating Frequently
                June 21, 2015

                I had a simmilar feeling. When starting after a "Safe Start" it blocked when trying to access th CC Libraries ... whatever ths really is

                Show more replies
                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices