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Known Participant
October 22, 2020
Question

Photoshop CC 2021 unusable, crashes.

  • October 22, 2020
  • 36 replies
  • 15006 views

Anyone else finding the new Photoshop crashes when trying to edit type layers?

This has happened on two separate documents and is repeatable. 

Open document, try to edit a type layer (leading, type a new word, basically any normal type operation).

Spinning wheel for a couple of seconds. CRASH.

 

It's basically unusable for me, running Mac OSX Mojave 10.14.6 on a Mac Pro.

This topic has been closed for replies.

36 replies

Participant
November 19, 2020

Update 22.0.1 is terrible in respect of performance. Working on a project for Client and cannot do simple brushing between layers as the Nvidia acceleration is soo poor I need to wait at least 2-3 seconds before the correction displays / renders! (with no acceleration it's even worst on only cpu, despite 12 cores clocked at 4ghz with water cooling). Why is it that on a 10 year old PC a CS5 versiom works without a hesitation on exactly same images and on a newly build PC with Threaedripper, Nvidia RTX and NVME drives it is sluggish?! Previous versions of 2019 and 2020 were at least somehow ok to work with, but now it's just unbearable. I think that's me done paying you for such terribly performing applications.

Participant
November 15, 2020

I am having the same issues.  Also running Mac OSX Mojave 10.14.6 on an iMac.   I am usually working in layers and it has occurrred mulptiple times, particularly when I select color range.   The dialog box comes up, but then freezes when I try to use the slider to dial in the range.  I end up force quitting.   I may have to revert back to the prior version.

 

Participant
January 4, 2021

I have the same problem, crashes all the time after 2-3 minutes. So put me on the list,

running Big Sur 11.1 on iMac 4,2 GHz Quad-Core Intel Core i7 32GB 2400 MHz DDR4

Tone22
Participant
November 3, 2020

Hello!

I´m having the same problem. I can´t even open a photo nor create a new document. Every time I try to open/create a picture Ps CC21 keeps saying it can´t due to a programme disfunction.

John T Smith
Community Expert
Community Expert
November 3, 2020
Participant
October 28, 2020

Yes- it's unusable on my 2017 MacBook Pro. Crashes. General bugginess. I have to figure out how to reinstall PS 2020. What a gigantic time sink. Never had trouble like this before.

Mohit Goyal
Community Manager
Community Manager
October 22, 2020

Hi Dominic,

 

We're sorry for the crash issue. Could you please turn off the GPU from the Photoshop preferences and check if that helps to resolve the crash issue?

 

Also, please submit the crash logs along with your email address. It will help us to find the root cause of the crash issue. Here's how you submit the crash logs: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

 

Thanks,

Mohit

Known Participant
October 26, 2020

Thanks Mohit, will give the above recommendations a try.

Dom

Known Participant
October 26, 2020

Unfortunately turning off GPU doesn't help. Within a couple of minutes, Photoshop CC21 crashes, even if nothing is happening at all and I just leave it open with a file open. Will submit crash logs.

Known Participant
October 22, 2020

UPDATE. It now seems to crash after a minute or so whatever I am trying to do, so maybe not related to Type layers?

abbyb49170522
Participant
December 22, 2020

I am having this same issue - constantly crashing. Adobe needs to provide an update to this issue as it seems others are having the same problem.

 

Thank you.

leeroy12
Participant
March 21, 2021

Latest Photoshop 2021 crashes constantly. It is a dog!...Really sick of Adobe releasing below par updates, oh and they are happy to take our money!