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Photoshop CC / Windows 8.1 HiDPI / Retina scaling support

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Hi, I am currently running the latest CC apps on a Windows 7 machine and am currently looking to upgrade my PC hardware, I have my eye on either the new Dell XPS15 with Haswell CPU/HiDPI screen (3200x1800 resolution) or the equivalent new Dell Precision m3800 when available in November with identical specs. After testing a number Windows 8/8.1 systems over the last few days with Photoshop CC (14.1.2) It appears that Adobe has still yet to implement retina style UI scaling for any of it's CC apps for the Windows platform. They all seem to default to a predefined pixel font size. Potentially making Photoshop and other apps unusable on a 3200x1800 15.6" laptop screen if they do not scale like their Mac counterparts. Can anyone confirm or elaborate on whether this feature exists for Adobe products on Windows yet, if it ever will or when it will become available in the near future? Thanks

Chris CoxCorrect answer

Legend

That's really sad. I got a new laptop specifically for Adobe CC, thinking that if any company would do HiDPI support right, certainly it's gotta be Adobe. The CC suite is 75% of the reason I wanted a HiDPI display to begin with, but you can't even give us any sort of ETA except someday, maybe, if we're lucky?

How come MS Office, Firefox, Chrome, can do it but Adobe with its vast resources can't even give a timeframe? You already have all the high-res assets from the OSX/Retina side, no?

Again, we're continuing to work with Microsoft on the scaling problems in Windows.

We, and they, recognize that the existing attempts to offer scalable UI have serious issues.

And no, we can't commit to a timeframe for a long list of reasons.

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AzuraDesign

Participant

Would also like to express some urgent support for high resolution displays, for a software giant specilaising in graphics and display I find it unacceptable this has not been forseen or supported as of yet!
I have a good collection of software and most of them seem to run without a hitch on a QHD display on windows 8.1 the adobe CC suite is definately lagging behind.

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Chris Cox

Legend

Please read the earlier replies in this topic.

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C

Cheers Big Ears

Participating Frequently

Yeah, we did. 2 months ago. No more news? Like maybe developments or progress on the timeless, though already solved by thousands of others, problem of making icons bigger?

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as47

Participant

I'm going to weigh in to also express my annoyance and disappointment that Adobe cannot seem to manage the task of supporting high DPI scaling. I'm running a Dell XPS 15 Haswell (3200 x 1800 px display), and Photoshop, After Effects, Premiere Pro, Bridge, etc simply are not useable, however almost every single other piece of non-Adobe software that I have installed on the device has scaled without problem. The screen is gorgeous, and increadibly sharp, and I think it is a huge shame that Adobe products cannot take full advantage of this. I am only able to use Adobe products when connected to a standard HD external monitor.
As far as I'm concerned, Adobe owes paying customers a solution. With 4K screens on the up and coming in 2014, Adobe had better hurry up with it because people simply won't be able to use the software with many of the new computers that will soon be a minimum of QHD/QHD+.

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MStevy

Participant

Here, the same problem with a Lenove Yoga 2 Pro and Photoshop CC.

I have to put the resolution 2048x1152 and 150%

This works for now reasonable.

I would like to see a solution to work with a 3200x1800 resolution.

Like it should!!

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K

kopeeditor

Participant

+1 for scaling problems. I'm using CC and Lightroom 5 on an ATIV Book 9+ and the text is barely legible. Almost all of my non-Adobe software works just fine.

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noliegirl

Participant

So does this mean that those of us who are not subscribers will never see a fix for this issue?

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Trevor.Dennis

Community Expert

noliegirl wrote:
So does this mean that those of us who are not subscribers will never see a fix for this issue?

CS6 with all the updates will support Retina displays.

If and when a similar fix comes along for Windows, I kind of doubt that will be available for CS6, but that is just a guess

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C

Cheers Big Ears

Participating Frequently

I'll add to this too. Initial requests for this date back as far as January? It was done in a matter of weeks for Apple OS and its currently a massive secret regarding windows?

Unimpressed.

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Mattymon

Participant

Well I wish I knew this, because I have the new XPS 15 w 3200x1800 and Photoshop CC and Ai CC are completely unusable because the UI is microscopic. I will have to return this machine now.

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p0gue

Participating Frequently

I've got the XPS 15, as well. Photoshop UI elements at QHD+ 1800p native resolution are tiny, but usable. Not at all optimal, however. Dreamweaver is pretty-much unusable. Running the display at half-res works ok, but that defeats the purpose of a hi-dpi display.

Question: If updating Photoshop (Dreamweaver, Premiere, etc.) for Windows high dpi is so difficult for Adobe, then how is it that Lightroom 5 has perfect Windows hi-dpi scaling? Lightroom looks great and works flawlessly on the XPS 15 at full QHD+, scaled to 200%. Possible to get someone from the Lightroom team to share the secret with the rest of Adobe?

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S

suzicloud1

Participating Frequently

I received a Dell XPS 15 late last week.

These are the CC Apps that work fine on the QHD+ with 200% scaling: LightRoom 5, Muse, InDesign and InCopy.

These are the CC Apps that I have installed that do not scale correctly: Photoshop, Premier, After Effects, Speed Grade, Media Encoder, Dreamweaver, Illustrator and Fireworks.

The Creative Cloud utility is a mixed bag: Home and Behance do not scale, Apps, Files, and Fonts do.

Interestingly I installed DxO Optics Pro 9 after all the Adobe products. After installation, a dialog box showed up on the status bar, but I could not get it to display. I rebooted and amazingly, all Adobe products and the DxO product scaled perfectly. The Desktop screen of Windows 8.1 did not scale correctly and was set to Smaller (100%). When I reset it to 200% the Adobe products listed as not scaling correctly above resumed that behavior. Setting the scaling back to 100% did not change the display of these products.

I am also using a Dell 30-inch monitor. The apps that do not scale correctly also do not scale correctly on this 2560 x 1600 display. The same apps running on Windows 8.1 from a Dell XPS 17 (3-years old) scale correctly on the larger monitor.

From these observed behaviors, I am wondering if a Registry entry has the wrong information?

Chris, I hope you will pass these observations along to your development teams.

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Chris Cox

Legend

Windows doesn't have Retina style scaling APIs yet, and has some problems in the existing attempt at scaling UIs.

We are continuing to work with Microsoft on the scaling problems, but don't have a solution for Windows yet.

Photoshop does have UI font scaling, but no way to scale the icons and other UI elements on Windows at this time.

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middlep1Author

Participating Frequently

Very disappointing news, I thought Windows 8.1 was supposed to bring a whole host new features to support retina styling UI scaling:

http://www.theverge.com/2013/6/26/4465442/windows-8-1-will-finally-add-retina-display-support

Plenty of other non-Microsoft applications seem to scale reasonably well without any recompiling, feels like favouritism towards Macs

Can future revisions of Adobe products not take advantage of these updates in Win 8.1, is Adobe bothered about supporting HiDPI on Windows 8+ ?

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Chris Cox

Legend

Microsoft is getting closer, but isn't there just yet.

Again, we are continuing to work with Microsoft to address the scaling issues on Windows.

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