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Joe335599851cqo
Participant
November 12, 2023
Question

Photoshop crashes as soon as launched

  • November 12, 2023
  • 4 replies
  • 277 views

Every time I open Photoshop I see an error message during loading which says 'This Face Expression file is bad or corrupted', I click ok and PS opens, then crashes after a few seconds.
The error report solution/workaround gives various methods to fix this, most of which I've done (update GPU driver, delete CT Font cache etc...) but the what I can't do is disable the GPU as the program crashes before I can do so...
This is the same for PS 25.1 and 24.7.2. However 23.5.5 does work ok, but I want to use generative fill so need the newer version.
Any suggestions?

 

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    4 replies

    Adam Jerugim
    Adam Jerugim
    Inspiring
    November 16, 2023

    @Joe335599851cqo 

     

    Try navigating to c:/program files/Adobe/Photoshop 2024/Required/Plug-ins/Filters and add a ‘~’ to the front of both the MaterialsFilter and MaterialsSuite plugin names in the folder. Then check to see if the app launches without crashing.

      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      November 14, 2023

      @Joe335599851cqo try manually resetting your Photoshop preferences
      https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
      Remember to backup your settings before doing the preference reset
      https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

      Also can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

        J
        Joe335599851cqoAuthor
        Participant
        November 13, 2023

        Hi Ged, thanks for your message. 
        I followed Jane's steps and the 'Face expression file' error message no longer appears, but PS still crashes within a second or two...

          Ged_Traynor
          Community Expert
          Ged_TraynorCommunity Expert
          Community Expert
          November 13, 2023

          @Joe335599851cqo take a look at the correct answer from Jane to see if it helps

          https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-this-face-expression-file-is-bad-or-corrupted/idi-p/11142736

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