• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
24

P: This Face Expression File is bad or corrupted

Community Beginner ,
May 19, 2020 May 19, 2020

Copy link to clipboard

Copied

I keep gettting the following error when I launch Photoshop 2020 on a Windows 10 64bit machine

 

This Face Expression File is bad or corrupted

 

I assume it relates to the Default Face Expression Presets.p3f file, which a scan reveals to be OK. The application launches after I click OK but how can I get rid of the error?

 

I have reinstalled, tried the clean up tool and there has even been an update since it started but still it persists. Is there anywhere I can find a replacement file?

 

Thanks in advance

 

Steve

 

janee_0-1647193914751.jpeg

 

Bug Unresolved
TOPICS
Windows

Views

82.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Oct 26, 2023 Oct 26, 2023

@tedt6258165 

 

Does this work for you?

 

Try this solution for the "This Face Expression File is bad or corrupted" message box:

  • Quit Photoshop
  • Go to C:\Users\[username]\AppData\Roaming\Adobe in Windows File Explorer and search for "Face".
  • When you find a file called "FaceExpressionPresets.psp", rename it with .old at the end (to preserve it just in case).
  • Restart Photoshop. The file will recreate itself. If there is still an issue, the older file is still there and can be renamed again.

 

Th

...

Votes

Translate

Translate
replies 118 Replies 118
118 Comments
Community Expert ,
May 19, 2020 May 19, 2020

Copy link to clipboard

Copied

Have you tried resetting your preferences (these are not overwritten on install)? Hold down Alt+Ctrl+Shift when starting Photoshop (or on Mac Opt+Cmd+Shift) and choose the option to delete current settings

 

 

Dave

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 19, 2020 May 19, 2020

Copy link to clipboard

Copied

Thanks for your reply Dave

 

I tried what you suggested but only saw information about scratch discs, no option to delte current settings

 

Steve

Votes

Translate

Translate

Report

Report
Community Expert ,
May 19, 2020 May 19, 2020

Copy link to clipboard

Copied

Hi,

It's a bit tricky to get the timing right. On a Mac, you can hold down the keys first, then launch Photoshop. If you are on Windows:

  1. Hover over the Ctrl + Alt + Shift keys with your left hand
  2. Launch PS with your right hand
  3. Immediately press down on the three keys and hold them down. 

 

If the dialog asking to reset Preferences does not appear, quit PS and try again. You have a fraction of a second between steps 2 & 3.

https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

 

~ Jane

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 19, 2020 May 19, 2020

Copy link to clipboard

Copied

Thanks Jane,

 

I managed it this time but unfortunately I still get the error message

 

Steve

Votes

Translate

Translate

Report

Report
New Here ,
Jul 31, 2020 Jul 31, 2020

Copy link to clipboard

Copied

Same here, the error message is still there.

Votes

Translate

Translate

Report

Report
Community Expert ,
Jul 31, 2020 Jul 31, 2020

Copy link to clipboard

Copied

Hi, is it a new error or did you have it for a long time?

Is it using Ps 21.2.1?

Votes

Translate

Translate

Report

Report
New Here ,
Aug 02, 2020 Aug 02, 2020

Copy link to clipboard

Copied

Hi, I have it a couple of days, 

Photoshop 21.2.1 recently updated.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 03, 2020 Aug 03, 2020

Copy link to clipboard

Copied

Hi,

Yes, it was 21.2.1 but I had it before that update.

I had to tweet Adobe Care to get this resolved. It was quite simple in the end.

I renamed the file by adding .old at the end of its name. The file is located at "C:\Program Files\Adobe\Adobe Photoshop 2020\Required" in Windows, uninstalled Photoshop & then re-installed it.

Votes

Translate

Translate

Report

Report
New Here ,
Aug 03, 2020 Aug 03, 2020

Copy link to clipboard

Copied

Oh...damn, I should have read it before...I  solved it too...by unistalling and removing personal preferences, and reinstalling, yes I lost all my custom settings, but...well...ahahah Thank you anyway 🙂

Votes

Translate

Translate

Report

Report
Explorer ,
Sep 28, 2020 Sep 28, 2020

Copy link to clipboard

Copied

I am seeing this too.  Started about 2 weeks ago on my desktop.  Not on my laptop.  I love you Adobe!!!  Bugs on bugs with bugs on top!! Pros want stability above incramental updates!! Get your #@# right please!! Not just PS but whole suite.  

 

Votes

Translate

Translate

Report

Report
New Here ,
Oct 30, 2020 Oct 30, 2020

Copy link to clipboard

Copied

Hi, I have a problem every time I start photoshop the following warning appears " File di espressione volto non valido o danneggiato" (I am Italian and I have an Italian photoshop version)
The problem remains even if I update photoshop to the latest version.
Thanks to those who want to help me

Giovanni

Votes

Translate

Translate

Report

Report
New Here ,
Nov 26, 2020 Nov 26, 2020

Copy link to clipboard

Copied

Ciao, ho lo stesso problema...

Votes

Translate

Translate

Report

Report
Explorer ,
Dec 02, 2020 Dec 02, 2020

Copy link to clipboard

Copied

I'm having this problem too from a couple days. Did anyone solve this?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 03, 2020 Dec 03, 2020

Copy link to clipboard

Copied

Yes, I posted the solution I got when I tweeted Adobe Care on August 3rd...

 

I renamed the file by adding .old at the end of its name. The file is located at "C:\Program Files\Adobe\Adobe Photoshop 2020\Required" in Windows, uninstalled Photoshop & then re-installed it.

Votes

Translate

Translate

Report

Report
Explorer ,
Dec 03, 2020 Dec 03, 2020

Copy link to clipboard

Copied

thank you very much!

Votes

Translate

Translate

Report

Report
Explorer ,
Dec 03, 2020 Dec 03, 2020

Copy link to clipboard

Copied

ok, I renames the file, uninstalled and reinstalled ps. I still have the same problem 😞

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 03, 2020 Dec 03, 2020

Copy link to clipboard

Copied

I don't know what else to suggest. That worked for me, so I haven't tried anything else. JunFender resolved it another way [see post on Aug 03], maybe that will work for you?

Votes

Translate

Translate

Report

Report
Explorer ,
Dec 03, 2020 Dec 03, 2020

Copy link to clipboard

Copied

I'll try, thanks

Votes

Translate

Translate

Report

Report
New Here ,
Jan 09, 2021 Jan 09, 2021

Copy link to clipboard

Copied

I tried the rename and uninstall method and it did not work.

 

I manage to solve it by going to C:\Users\xxx\AppData\Roaming\Adobe in Explorer and searching for Face. I found a file called FaceExpressionPresets.psp and renamed it to FaceExpressionPresets.psp.old, restarted Photoshop and the error was gone.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 11, 2021 Jan 11, 2021

Copy link to clipboard

Copied

This sounds by far the best solution. Don't know why Adobe couldn't have suggested that!

Votes

Translate

Translate

Report

Report
New Here ,
Jul 09, 2021 Jul 09, 2021

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Participant ,
Jul 15, 2021 Jul 15, 2021

Copy link to clipboard

Copied

Not for me.

Votes

Translate

Translate

Report

Report
New Here ,
Aug 30, 2021 Aug 30, 2021

Copy link to clipboard

Copied

worked for me as well

 

Votes

Translate

Translate

Report

Report
New Here ,
Mar 09, 2022 Mar 09, 2022

Copy link to clipboard

Copied

always when starting Photoshop the dialog "This facial expression file is invalid or damaged." how to solve?

Votes

Translate

Translate

Report

Report
Community Expert ,
Mar 13, 2022 Mar 13, 2022

Copy link to clipboard

Copied

always when starting Photoshop the dialog "This facial expression file is invalid or damaged." how to solve?

By @Ariel23510794dxu4

 

Try this solution for the "This Face Expression File is bad or corrupted" message box:

  • Quit Photoshop
  • Go to C:\Users\[username]\AppData\Roaming\Adobe in Windows File Explorer and search for "Face".
  • When you find a file called "FaceExpressionPresets.psp", rename it with .old at the end (to preserve it just in case).
  • Restart Photoshop. The file will recreate itself. If there is still an issue, the older file is still there and can be renamed again.

 

Jane

 

Votes

Translate

Translate

Report

Report