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sergio30758647gdqn
Participant
June 27, 2023
Question

Photoshop.exe - Entry Point Not found how to fix

How do i fix this error?

i already tired reintalling PS several times, updated the runtimes with All in One Runtimes Downloader, and scanned the system for issues and nothing works.

 

the error is the following.

 

OWLChangeNewDocumentMenuDisabled could not be located in the dynamic link library C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe.

    12 replies

    liaqat31720565qj3f
    Participant
    August 17, 2023

    This type of error occure when you install photoshop and then install firefly(which is not compatible with your photoshop).If you install just photoshop it will work fine..

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      Lucas31867265la7g
      Participant
      August 24, 2023

      Thank you!!!! That's exactly what happened, I just tested and installed the PS twice and that was what happened.

      Do you know how to solve this problem? I tested installed different versions of Firefly, but still does not work.

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        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        July 11, 2023

        Hi @sergio30758647gdqn are you installing on the C: Drive - same as the System and User profiles?

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        BlacManta
        Participant
        July 17, 2023

        Hi Kevin,

         

        I am facing the same problem. I have downloaded the file in C: Drive - the same as the System and User profile.

         

         

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        Jeff Arola
        Community Expert
        Jeff ArolaCommunity Expert
        Community Expert
        June 28, 2023

        If in Photoshop you go to Help>System Info and paste the contents here on the forum, that could be helpful.

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        Edgar Sampaio
        Edgar Sampaio
        Participant
        July 11, 2023

        [abuse removed by moderator]

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          Kevin Stohlmeyer
          Community Expert
          Kevin StohlmeyerCommunity Expert
          Community Expert
          July 11, 2023

          @Edgar Sampaio your reply has been reported and this is your first warning. Refer to the Community Forum Guidelines #1 - Be Respectful.

          https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157

           

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